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Business Profile

New Car Dealers

Myers Cadillac Chevrolet Buick GMC Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Myers Cadillac Chevrolet Buick GMC Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Myers Cadillac Chevrolet Buick GMC Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:15/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my 2015 ******* ******* from ***** ******* bells corners, the location closed down and they moved the dealership to the ***** ******* in ********* ** **** **********. In April of 2021 my ******* began making a ticking sound. I called the dealership and spoke to the manager of the service department, I explained what the issue was and that I had looked it up and in my research found that it was a defect with this fleet of *******'s and that the dealership should be replacing the engine. I asked if there was a recall he stated there was not, and that my issue was not mechanical and that it was aesthetic, and if that I could live with it, it is in fact a non issue. In June of 2022 the ticking sound of the engine has now become increasingly louder and has caused other parts of the vehicle to stop working, such as the wipers and the air conditioning, according to 3 different mechanics. I was told to contact ******* as the issue is not only an "aesthetic" issue and can very well be the culprit for the other issues that have now started and that they could not repair them as the dealership is responsible for replacing the engine. I contacted ******* Canada's customer service on their website using the form detailing the issue, I received an automated response saying I would hear back from them shortly. Three weeks later I had not been contacted by ******* Canada, I then decided to call them on their customer service line, I spoke to an agent who stated, that it may be best to start a new claim as my email went unread for 3 weeks. I gave the agent the details about what the issue was and the support I was seeking, and she assured me she would contact the dealership and that I would hear back from her in 3 business days. It is now August I have not heard from ******* Canada and I have no recourse, I have taken the steps to have the issue resolved to no avail. I am hoping you all are able to assist me with this.

      Business Response

      Date: 26/08/2022

      Hello,
      After speaking with the General Manager and Service Manager at Myers Barrhaven ******* regarding the details around this customer, I was informed that the vehicle in question does not have any open recalls or "faults" as per ******* Canada. The defect in question is part of a recall only available to vehicles in the United States, not within Canada. Because of this, we are not able to repair the vehicle free of charge to the customer - which we explained to the customer when she called. The customer has not physically been into our dealership since April of 2020, meaning we have not been able to confirm the exact cause of the noise or with the few items (wipers, and AC) now not working - screenshots provided of the vehicle's service history with us. We would like to be able to diagnose the vehicle, however since the customer does not want to come in and complete repairs outside of the American recall, we are not able to provide assistance for her. In addition to this, our service manager has and will continue to try to speak with her over the phone to further the discussions and help her resolve this to the best of our ability. 

    Myers Cadillac Chevrolet Buick GMC Inc. is NOT a BBB Accredited Business.

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