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Business Profile

Online Car Dealers

Autoagents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

Complaints

This profile includes complaints for Autoagents's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the salesman by the name of ***** made arrangements for financing a vehicle. I asked him to send photos of the vehicle, ***** never sent me any pictures nor did he send a purchase contract that highlighted the cost and payment transactions.in april i travelled to ******* to pick up the vehicle and to complete the deal. he did not show up. he did ask where i was staying and i gave him the name of the hotel, delta chelsea *************************** he told me did not know the location of the hotel and wasnt going to pay 500 for a driver. he never took into consideration my expenses like airfare, hotel and meals to travel there. yes i have receipts of my trip. i thought there was no deal and one day i checked my bank statements to find that payments were being withdrawn. I NEVER SIGNED A PURCHASE AGREEMENT. I HAVE TRIED TO CALL THEM BUT THEIR NOT RESPONDING, I HAVE ALSO CALLED THE FINANCING COMPANY, LENDCARE MSP, AND THEY ARE NOT RESPONDING. THE FINANCE COMPANY IS TAKING PAYMENTS AT THEIR DISCRETION, BY THAT I MEAN THE CHANGE THE AMOUNTS AND WITHDRAWAL DATES. i have put a stop ment order with my bank. next step is to write to the company closing this matter and hopefully getting a refund. I have no vehicel that i am paying for.Any assistance your company is greatly appreciated.

      Business Response

      Date: 06/08/2024

      Sorry for delay. I was out of office.

       

      This deal has been reversed with the lender and they will be returning all payments to the customer. 

      Customer Answer

      Date: 07/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************

      Customer Answer

      Date: 16/08/2024

       
      Complaint: 21964799

      I am rejecting this response because:

      I wish to know when they will return my money. They each say it's the responsibility of the other company  to pay. As I understand the finance company paid the car dealership,  therefore dealership must repay. I would like to know and understand how financing works. I would really like to get my money returned. Not sure what they told bbb, but my issue remains un resolved.

      Sincerely,

      **********************

      Business Response

      Date: 27/08/2024

      Deal was cancelled with the lender. They took the full amount from us. No further payment should come from customers account and lendcare will refund any payments taken so far 

      Customer Answer

      Date: 27/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They do not state when they will refund my money. I will not be satisfied until my money is returned to me. I want this complaint file to remain open until I get my refund. Thank you BBB.

      Sincerely,

      **********************

    Autoagents is NOT a BBB Accredited Business.

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