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Business Profile

Hotels

Best Western Plus Perth Parkside Inn & Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our stay got off on the wrong foot, with a phone call from one of the stuff the morning before arrival. I unfortunately booked around midnight, not realizing the mixup of the dates. When we finally did check in on December 31 at 3 oclock. I provided the lady a front desk my name first and last she couldnt find a reservation so I had to give her the confirmation number. Before handing me the key, she had a rude remark this reservation was for yesterday not for today. I took the keys and proceeded to the room where I stayed the rest of my stay. Believing that it was a pet free hotel. I felt comfortable staying, knowing my allergies wouldnt be affected. Unfortunately, to my surprise, there was dogs in the hotel, and some very yuppie ones at that. My husband and daughter went down to the pool for a short amount of time where my husband got hit in the head with a ball by another guest. There was no pool towels available. For the nearly $500 price tag for one night of us actually being there the only amenity we got was the pool. The room itself 213 had an extremely draughty window when we woke up, there was condensation on the inside of the window. The baseboards and trim were filthy, and the heating unit was also filthy. Here are some photos showing how dirty the room actually was.We try to enjoy the free breakfast, but unfortunately only two out of four of us got it because of how bad it was. The stuff not only referred to my daughter time and time again as a boy ( *****,bud and gentlemen) they ordered over easy eggs and got slimy eggs with burnt sausage. After the way, the dining room stuff treated my daughter, we quickly packed up our stuff and handed in our keys to head home. Its highly unlikely, we will be staying at the hotel again, considering all these factors. We love visiting Perth yearly, but it looks like we will be staying at a different hotel on our next visit.

    Business Response

    Date: 22/02/2024

    We sincerely apologize for the unpleasant experience you had during your stay at our hotel. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.

    We understand the importance of providing a welcoming and enjoyable environment for all our guests, and we are truly sorry that we did not meet that standard during your visit. Your feedback is invaluable to us, and we will use it to improve our services and ensure that similar issues do not occur in the future.

    Please know that we take your concerns seriously and are committed to making things right. Unfortunately, we were able to offer you another night stay with us, however it was declined. 

    Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

    Customer Answer

    Date: 22/02/2024

     
    Complaint: 21277505

    I am rejecting this response because:

    Sincerely,

    *********************************

    Customer Answer

    Date: 22/02/2024

     
    Complaint: 21277505

    I am rejecting this response because:

    Sincerely,

    *********************************

Best Western Plus Perth Parkside Inn & Spa is NOT a BBB Accredited Business.

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