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Business Profile

Major Appliance Services

Bowens' Appliance Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An individual named **** showed up to repair my oven and I opened the door and welcomed him showing him what the issue is. He said he will see if he has the part necessary to replace and will let me know. I told him I work from home in the basement and as soon as he has the answer to this - to let me know -showing him exactly where my office is in the basement and telling him that the door is wide open so I can see and hear him. Instead, I found out an hour later that he left me a bill on the kitchen counter near the oven (upstairs) and no word of him, no note whatsoever! Calling the office - I was met with hostility by an individual named ******, who said she can not reach ****, so I was unable to prove that my oven is repaired and no tests were done in my presence! ******* behaviour with me was extremely rude and entitled: telling me that they always do tests, and that **** works for 20 yrs. with their company and that he can not possibly make a mistake. This was a total nonsense, as 20 yrs. in business are not an excuse notbto follow proper business procedures but precisely the reason why this provinces business standards should be respected: a repair order must be approved of by the customer prior to proceeding with the ********************** and after the repoair. I however did not approve of this repioar neither prior to repair nor after! Without a test in my presence - I will not accept anything less than an apology, that this contractor fled my house without trying to contact me and let me know how did he repair and test the oven with me while I was IN THE HOUSE! This is not how good business is conducted, no matter how many years the business is operating. In my case I was completely disregarded as a customer, I was neglected and disrespected in every way. I therefore demand an apology from the Manager of this company - before I go further up to complain.

    Business Response

    Date: 08/07/2024

    This has been resolved directly with the customer.

    Thanks

    Customer Answer

    Date: 29/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

    Direct Message from Consumer to BBB on 7/28:

    Dear Sirs,

    I am so sorry for the delay in my response, please accept my sincere apologies!
    Due to an unexpected medical situation I found myself in  I could not respond to my correspondence on time, hope you understand.

    Yes, the issue has been resolved - I received a written apology from the business who caused me so much aggravation for an otherwise simple request.

    All is good, thank you so much for your time and efforts.

    Respectfully,

    *********************************
    Tel: ************

    Customer Answer

    Date: 29/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

    Direct Message from Consumer to BBB on 7/28:

    Dear Sirs,

    I am so sorry for the delay in my response, please accept my sincere apologies!
    Due to an unexpected medical situation I found myself in  I could not respond to my correspondence on time, hope you understand.

    Yes, the issue has been resolved - I received a written apology from the business who caused me so much aggravation for an otherwise simple request.

    All is good, thank you so much for your time and efforts.

    Respectfully,

    *********************************
    Tel: ************

Bowens' Appliance Repair Service is NOT a BBB Accredited Business.

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