Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  support,
  Order: *****
  transcation date - December 10, 2022
  i place an order with canadain pmx for qty - 3 (****** ****** Gold Bar 1 oz .9999) for the total amount of $7,702.83 CAD incdusing shipping and insurance as per their policy,
  now my shipment was shipped via ***** on Tuesday, 2022-12-13 estimate delivery date was dec 14, 2022 what happen was when ***** was delivering the pacakge driver was at my door , when i suddenly saw my pacakge was looking damage and tampered I refused my shipment immidetaly because shipment couldve been empty or damaged then i told ***** that i wont be accepting this pacakge ***** asked for my name and they said shipment will be returning to sender since my shipment was insured i dont have my shipment and it was already returned to sender i would like to get my money back thanks

  Business Response

  Date: 17/12/2022

  Please find the attached screenshot of email back to customer. 

  We are happy to refund this customer in full provided that we receive the sent items back from the courier to ensure that all items are indeed included that were originally sent.

   

  As stated to customer; A FULL REFUND WILL BE ISSUED as soon as goods are returned back to sender (******** *** ******

  Customer Answer

  Date: 17/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  First of all it’s an advise for the all the customer trying to business with Canadian PMX don’t do business with them try other different merchants who will better support and provide quick resolution. 

  -tracking clearly states that shipment has been already delivered back to sender. I paid for the items and merchant has sent me damage and tampered box I refuse my shipment because I might’ve been just empty box , along with that I have proof of tracking that it was refuse by me as a customer , I don’t know where that shipment is now not my problem all I want is to get my money back since I paid for the items and I didn’t receive the items even though I am having all the proofs , Merchant is refusing to give me my money back also , I refuse the business response because it’s not satisfactory. Adding into that , If I have to take any further legal action I will be proceeding with as well in regards to get my money back from this business 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 06/01/2023

  Our policy is to always provide a refund or replacement to a customer if
  a parcel is not delivered.  In this case,
  we require a bit more time to accurately determine what happened.  If the parcel was in fact not delivered, a
  refund or replacement will be provided. 
  
  This shipment was sent out using a ****** insured ***** service.  ***** is suggesting that this appears to them
  to be an attempted ***** by the customer after he actually received the
  shipment containing high value gold bars.  We have referred this for ****** to escalate
  the investigation and refer to police if needed to determine what happened to
  this package. 
  
  ****** and ***** show the package delivered to the customer at 12:54 pm
  on December 14th.  About four
  hours later at 4:46 pm on the same day, there is a ***** note that the shipment
  was refused, then immediately it again shows that it was delivered.  ***** has been investigating, and the driver
  has advised that the package was in fact delivered to the intended
  recipient. 
  
  Unless the customer chooses to withdraw the claim, we expect that a
  police investigation will assist with resolving this issue.  If the package was not delivered, we will
  make an insurance claim and refund the amount paid by the customer.

  Customer Answer

  Date: 06/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******