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Business Profile

General Contractor

Donaghy General Contractors

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Donaghy General Contractors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Donaghy General Contractors has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:22/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May
      6 Contracted **** ******* of DGC Ottawa for installation of flush beam framing & drywalling
      We signed a contract
      Gave 30% deposit $6674.91 -Bank Draft
      Beam was to be delivered in 2 weeks
      June
      21DGC Ottawa crew came to prep work for beam
      27 Beam delivered
      28 Moved to hotel so crew could install beam
      28 Noticed an incorrect beam was installed
      28 Text **** to inform him of incorrect beam install
      His reaction was unfavourable
      He called back to say he would contact me asap
      29 Called structural engineer ** ****** ******* & explained situation. Text **** about beam issue No reply
      30 Text **** again & he confirmed crew would return July 4th to make correction
      July
      12 Still no reply from ****. Text & called him
      He confirmed order for new beam will take few weeks
      20 On no response Called city of Ottawa for inspection
      21 Inspector came to examine Reported many red flags & structural issues
      22 City emailed report to both parties. Mr ******* text me to confirm beam was ordered but supplier slow
      27 Texted asking for supplier contact details No reply
      Due to this beam issue I have lost 2 subcontractors & had to hire others at extra cost
      Aug
      5 Sent email to ******* asking for confirmation installation date
      Requested refund of deposit or I would need to seek legal advice if no commitment made
      8 He replied to my email on facebook "I will reach out to another company for beam as I have been fighting with my supplier to send the correct beam"
      21 ******* has failed to fulfill his contractual obligations
      I have lost faith in DGC Ottawa’s ability to fulfill contract in a reasonable time & manner or to code Requested a full refund hire a new contractor for proper installation of flush beam asap
      Since an incorrect beam is installed request DGC Ottawa cover costs of removal & disposal of this beam
      Request compensation for deposits lost from losing my other scheduled contractors bez of Mr ******* inability to complete work which caused significant delays to entire reno

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