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Business Profile

Electronic Equipment Dealers

Best Buy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

Customer Complaints Summary

  • 691 total complaints in the last 3 years.
  • 154 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cell phone case from best buy. after paying it was disclosed it was from a third party they facilitate. This was not made clear prior to purchase. no tracking was provided. The order was supposed to arrive within 2 weeks. It has been over 5 weeks. Best buy and the seller cannot provide tracking when requested still. I asked both for a refund. the seller answers with non sensical messages obviously just trying to delay. I googled them (oxygen-discount) nothing but bad reviews and stories like this one. best buy is now amazon or **** for ******* imports scammers without properly disclosing the third party situation and with no insurance or protection. They took their payment from the sale and now refuse to help any further.

    Business Response

    Date: 07/02/2023

    I just wanted to quickly follow up on the request below – to confirm, the customer was refunded on January 15th and we’ll be reaching out to them to advise them on the matter shortly.

     

    Thank you,

Best Buy is NOT a BBB Accredited Business.

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