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Business Profile

Bank

Simplii Financial

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Simplii Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simplii Financial has 2 locations, listed below.

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    Customer Review Ratings

    1.71

    Average of 52 Customer Reviews

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    Review Details

    • Paul W

      Date: 26/11/2023

      Terrible banking experience, customer service is a joke and very unorganized. It took me 18 months to finally get discharge paperwork from mortgage, spent many hours on hold only to have to explain my situation to multiple reps, lost paperwork even my lawyer had a difficult time getting anything from them. When everything was finally done I get a random call to apologize about the service, but after what I was put through it didn't matter. I will never use them again *** **** ****** **** **** ****** ** **** *****

    • Serena L

      Date: 17/11/2023

      Serena L

      Date: 17/11/2023

      * **** * ***** **** ** ***** ********* My husband and i have a joint account with simplii, and Oct 17th I got a call from someone claiming to be from Simplii, saying they had noticed "fraudulant activity on my account". The person sent me texts on Simplii's OWN text line and not knowing I wasn't actually talking to Simplii, I gave them the codes. two days later I had checked my email and saw I had three notification emails from Simplii about gift card purchases of $250 each. I immediately called Simplii and they determined my account had been taken over and transferred me to their fraud department, now it has been almost a month since it happened and Simplii called me today to say that they weren't going to refund me the money, so I told them that wasn't acceptable at all, and they said they would escalate the case again, and now I have to wait ANOTHER 3 TO 5 BUSINESS DAYS for someone to call me again. *** ** ***** *** ******** **** ***** ******* **** *****

      Simplii Financial

      Date: 27/11/2023

      We worked with our client to resolve this matter.

    • Lila H.

      Date: 18/10/2023

      Lila H.

      Date: 18/10/2023

      My husband and I wanted to consolidate some debt. I made the call. Jessica D., a Mortgage Specialist | Simplii Mortgages was amazing! From the start of the process until the very end over 2 weeks we were almost in constant communication everyday; whether by phone, text or email. Jessica replied promptly with easy to understand answers to our questions. I have never dealt with a more professional person in my life. Even though we were approved for a Line of Credit, which we did not know we would be; I would still be writing this review. Jessica became a household name in our home & if you have the opportunity to deal with Jessica, she is “hands down” the most professional, competent, reliable and respectful person I have ever dealt with!
      She knows her stuff *** *** ** *** *** ** * ***  **** *** ***** *****

      Simplii Financial

      Date: 02/11/2023

      Thank you for taking the time to submit your review, we are thrilled to know our agent was able to go above and beyond for you.

    • Allan B

      Date: 20/09/2023

      Absolutely no customer service!
      Simplii locked our card ten days ago as a fraud prevention measure.
      Despite responding to their alert text over ten times the response was always
      "invalid entry". Our card is still locked and we have spent almost eight hours on hold without speaking to a human yet.
      * ****** ********* **** *** ******* ********* **** ***** ******** ********* **** **** ** *** ***** ** ** ** * ****** ** ********* ******* ******** ********

    • Sharon R

      Date: 11/09/2023

      Sharon R

      Date: 11/09/2023

      We had a awesome experience when renewing our Mortgage with Gina very knowledgeable and made it easy, she was so friendly

      Simplii Financial

      Date: 12/10/2023

      Thank you for your
      review and kind words. We’re happy to hear that your mortgage renewal felt easy
      throughout! Should you ever need anything else, please do not hesitate to reach
      back out to us.

    • Tania S

      Date: 10/09/2023

      Tania S

      Date: 10/09/2023

      I want to reload my ****** card urgently and I tried my simplii debit card and transaction got declined so in order to know about it I called simplii employee and they put my call on hold even for two to three times and because of that I not only got late from my work but also faced too much inconvenience and still I do not get any reply

      Simplii Financial

      Date: 12/10/2023

      Thank you for you review, and sorry to learn of your experience. If you are still having issues with using your Debit **********, please reach back out to us ###-###-#### and we can investigate further for you. We are available 24/7 for assistance.

    • Chris B

      Date: 05/09/2023

      Aug 23 signed up for the promotion of 6% interest on the savings account. Verification process got an email online banking etc. About a week got a letter with a debit card coming in the mail you can activate it by the pin we sent at any **** bank machine. Went to the bank machine. Said I had to call. Called no resolve. Putting in a chunk of money. Verification process again after they said it's done? ** * ********* **** **** **** *** ** ********* ****** *********. ***** **** **** *** *** ****** **** *** ********** ** **** ** ** **** ******

    • M. J.

      Date: 16/08/2023

      I am writing to file a formal complaint against Simplii Financial regarding an unauthorized NSF charge that I recently experienced.On August 16, 2023, I had authorized a payment from my account with more than sufficient funds to cover the transaction. However, to my surprise, the payment was bounced due to an alleged NSF charge. I have reviewed my account and can confirm that there were indeed ample funds available at the time of the transaction.I am concerned that this incident might be indicative of a deliberate attempt to generate additional revenue through unjustified NSF charges. I am unsure if this practice is permissible, and I believe it is important to address such concerns to ensure the fair and ethical treatment of consumers.I kindly request your assistance in investigating this matter and ensuring that such incidents are not repeated in the future. * **** ******** ******** ************** ********* ******* ********** *** ******* ************* ******** *** **** *********.Thank you for your attention to this matter. I look forward to your response and resolution of this issue.Sincerely,******** ****

    • Sylvain G

      Date: 15/08/2023

      They trick me to change my banking to them and receive 350 Canadian dollars after 3 months of direct deposit...
      It's been over 9 months since the 3 months period and I still did not receive the 350 dollars...
      ******* ********* *** **** ***** ****** ******.. anything goes to make money using your money.
      DO NOT TRUST SIMPLII FINANCIAL

    • Georges G

      Date: 25/07/2023

      during covid i came into some money and did not no anything about the tax free savings account i had ...so i put all my money in this account...I know owe the government a lot of money . I late found out that simple should have told me not to put that amount of money in there....* **** **** ********* *********** **** ***** ***** ****** *** *** *** **** ***** ** ***** ********* ...They would not take any of the blame ......

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