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Business Profile

Freight Forwarding

KLC Eastern Caribbean Freight Lines LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

This profile includes complaints for KLC Eastern Caribbean Freight Lines LTD's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

KLC Eastern Caribbean Freight Lines LTD has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • KLC Eastern Caribbean Freight Lines LTD

      PO Box 42509 Eastown Center PO Scarborough, ON M1V 5B7

    • KLC Eastern Caribbean Freight Lines LTD

      589 Middlefield Rd, Unit 30 Scarborough, ON M1V 4Y6

    • KLC Eastern Caribbean Freight Lines LTD

      15 - 50 Tiffield Rd Scarborough, ON M1V 5B7

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used KLC freight to ship a barrel and a box to St. Lucia in October 2022. When I went to the customs hall to pay and pick up my shipment it had been tampered and opened and clothing and groceries were stolen as a result. The paperwork I was provided to clear the shipment had broken written on it and the shipment had damage written on it. I have ******** photos of what the shipment looked like when I shipped it and what it looked like when I went to pick it up. I contacted the shipping company to report the matter and ultimately after many back and forth emails they have refused to accept liability and to provide any refunds for my inconveniences. I had no choice but to file a complaint against them as they are refusing to further investigate by requesting security footage to determine where and why my shipment was opened. The resolution I am after is reimbursements for what was stolen and a refund of the shipping fees I paid.
      Bill of lading ****

    KLC Eastern Caribbean Freight Lines LTD is NOT a BBB Accredited Business.

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