We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Baskets

The Gift Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

This business has 1 alert

Complaints

This profile includes complaints for The Gift Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Gift Group has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 25 I placed a gift basket order to be delivered within 24 hours to Fort McMurray, AB. July 26 the gift basket was not delivered. They gave me a tracking code which showed no tracking. July 27 Still no gift basket delivered, look up the tracking code and it stated shipping from Surrey, BC. I emailed the company to cancel the order, as it showed a delivery date for Aug 2. I ordered fruit, chocolate strawberries, and a birthday cake along with balloon and beer. This was going to be spoiled when he got it. They refused to refund me. They said if there was concerns with the delivery once received to let them know. The package arrived on August 3.
      First of all what I ordered is not what he received. The second was the order was not 24 hrs and lastly the order came with the cake smashed and the fruit rotten, with fruit flies and smashed, and the balloon deflated with the incorrect beer. It was a $170 disaster. It was horrible and I was devasted that this was delivered for a birthday gift. The pictures say it all. I emailed, sent pictures and they said they could give me back $60. I said I want a full refund. They refused.

      Business Response

      Date: 19/09/2023

      We apologize for the inconvenience and disappointment you experienced with your recent order. We understand your frustration and want to address your concerns.

      Upon reviewing your case, we want to remind you that we offered to refund 50% of the value of the damaged perishable items as a gesture of goodwill. This offer was made because the shipping method you chose is not one that we recommend for the shipping and transportation of delicate items such as fruit, chocolate strawberries, and a birthday cake. We strive to provide the best possible customer experience, and unfortunately, the suboptimal shipping method contributed to the damage of your order.

      We want to assure you that we take these issues seriously and have taken steps to rectify the situation. We apologize for any confusion regarding the delivery timeframe of your order. The delayed delivery and the incorrect items received are unacceptable, and we are actively working to prevent similar incidents in the future.

      We understand that a full refund is what you desire, but we hope you can understand that we had already made an effort to offer a fair and reasonable solution. However, we truly value your business and would like to revisit the situation. We are willing to reconsider our previous offer and discuss a potential resolution that better aligns with your expectations.

      Customer Answer

      Date: 13/10/2023

      They were only going to give me $60.00 previously but everything was perished except the drinks.  Which weren't even the correct drinks.  However I will be open to seeing what they have to say.

      Business Response

      Date: 23/10/2023

      We understand your frustration regarding the refund amount, but we would like to provide some clarification.

      Firstly, we would like to emphasize that we clearly state on our website that we do not recommend shipping perishable items using the particular shipping method chosen by the customer. As stated in our policy, customers who choose this method would typically not be eligible for any refund.

      However, in order to demonstrate goodwill and a genuine desire to resolve the issue, we have decided to offer a refund of 50% of the value of the perishable items. We hope that this gesture helps convey that our intention is not malicious.

      It is also important to note that the customer is not eligible for a full refund because the entire order was not damaged, and there were other items that were unaffected.

      Customer Answer

      Date: 25/10/2023

      I have reviewed the response made by the business and find that this resolution is ok. 100% refund of perishable items is more acceptable. 


    • Initial Complaint

      Date:31/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning,

      On July 27, I placed an order for a champagne and chocolate strawberries package from Rhode Island Baskets. I specifically chose that website because of their next day delivery option.

      After not receiving an email confirmation (but noticing a charge on my account), I did reach out to the organization for a confirmation and to ensure the package would arrive on time.

      I reached out several times, including waiting on hold for two hours, to learn more and they never picked up the call.

      The package was being sent to a friend at a vacation home and she will not be there by the time it arrives and they were unwilling to change addresses for delivery. It is now estimated to arrive Tuesday, days later than committed to in their marketing materials. * **** *** *** ***** ** *********** *** *** ************* ** *** **** ******** ******** **** ** ********** *** ******** ******** ********* ************ ** **** ******** *** **** ** *** ************* *** ******** ******** *** *** ******** ******* ********* *** ****** **** *** ****** * **** ***** ************* **************

      I am seeking a full refund. *** ******** ******* ** *** ****** ** *** **** *** * ***** *** **** *** ** ** *** * ***** ********

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $75 for baked goods and gourmet items. The delivery showed up complete damaged and inedible, missing half of what I ordered and what was there was completely different than what was advertised. The customer service is super unhelpful and is only offer a partial refund with no reasoning when I have asked for a full refund.

    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/06/2023 I ordered a product that said it was delivered and never received it. I cannot get into contact with the company at all.
      I paid 125.99CAD for a gift basket/birthday gift.
      I emailed them for an update and they are not replying anymore.
      ***** *****

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently placed an order for my dog's upcoming 4th birthday. On ORDER DATE I placed an order for (TYPE OF BASKET (DEHYDRATED TREATS)) (Order Number). I chose the Select a Date option but was not able to select a delivery date. I reached out to 'the company' after I placed the order and confirmed that June 19th the was best delivery date.

      On June 9th I received a Gift Basket from 'the company' that was made up entirely of 'puppy toys & poop bags'. I reached out to the company as this was neither the Gift Basket Option I purchased nor was it delivered on the correct date. I ordered the (TYPE OF BASKET (DEHYDRATED TREATS))

      I found it quite difficult to get in touch with 'the company' and when I finally tracked someone down via Email they did not provide solutions, **** *** ******** and provided a 'you received what we sent you and we are done' response. I have since tried to identify return/ exchange/ refund policies with the company but I was informed that I agreed to receive any substitutions by placing an order.

    • Initial Complaint

      Date:29/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order of a flower bouquet with a balloon as an add-on with ******* ****** **** The Gift Group) on May 22, 2023 for C$90.27 with taxes included. On their order page, I also highlighted my request that the delivery must be made by 3pm on delivery date which was May 28, 2023. Unfortunately, the bouquet was delivered at 6:16pm on May 28, 2023 which was totally out of my expectations. The bouquet was purchased for my son’s high school graduation and the ceremony started at 5pm. To rectify the situation, I had to purchase another bouquet at my own cost! And, what most disappoint and upset me and my family was that the bouquet we received was NOT what I actually ordered with them. Concerning this matter, I had immediately connected with their customer services by email reflecting my disappointment with all photos as solid proof. Sadly, after rounds of email communication, they insisted they did not do anything wrong in the matter and rejected my request for a full refund (i.e. C$90.27). Therefore, I’m now writing to BBB to seek your assistance and involvement in resolving my complaint. Should you need any further information or photos concerning my complaint, please do not hesitate to let me know. Thank you for your attention and follow-up.

    • Initial Complaint

      Date:15/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      130$ paid for a custom gift basket delivered for mother's day...ordered online.

      Have been calling ever since the delivery as I was at the address of delivery and cannot reach anyone

      Not one item that was requested was in the gift basket...40$ of fruit was supplied with fruit that could not be eaten due to allergies, that is why they were not selected. Asked for green grapes and got red grapes...to mention a simple faux pas.

      It has to be the wrong order delivered, a full refund is the order of the day.

    • Initial Complaint

      Date:15/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** **** ******** *** **** ******* ** *** ** ******** *** ******* *** **** delivered one batch of wilted ones and want me to pay extra.

      I’ll explain I ordered flowers from them on May 8 for Mother’s Day. They actually specifically ask for an additional fee to have a delivered on the date of your choice. I chose May 14, 2023 however they delivered one flowers to ***** ****** on Thursday, May 11 and attempted to deliver to ***** on May 12, which was not my agreed-upon date. The flowers, ***** ****** received were Wilted and ***** did not receive her flowers. The company has reached out to me to charge me additional $50 to re-deliver *****’s flowers. However, they never even attempted to deliver on the date that I specifically paid additional money for I’ve called them over 20 times I have not been able to speak to someone voice to voice. I also asked for a refund and at this point ** **** ***** ******* *** ****** **** ** **** ******* * ** ******* *** ***** ********

    • Initial Complaint

      Date:13/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 4th 2023. I ordered a gift basket as a thankyou. The recipient was leaving in the morning of May 8th. Hazelton's Canada claims same day delivery. The package was not shipped until 5:43pm may 5th. I was not notified of the delay. I tracked the package on the 9th because I did not receive a thank you which is by nature of the recipient. The tracking indicated that the package was delivered May 8th 11:58am, no one home, and is at a pick up location, ***********, and a postal code. I attempted to get the package but the postal code leads to a mall and there is no ********* there. I called Hazelton, but they would hang up when I complained and said I don't require it and want a refund. I called the courier and told them to return it. I was told to contact the shipper to have it returned. I informed the shipper what happened, they reluctantly agreed to return it. I received an auto generated email from Hazelton, a customer review. * **** * **** **** ******* ******** **** *** **** *** ******** **** **** ****** ***** but I did receive a reply asking for my order number. I sent it and they replied the package was being delivered by end of that day, May 12th. Went to ****** tracking and found the package was in Markham, about 100 km away and was being returned to Hazelton. I emailed Hazelton told them. I received another email saying they are reshipping it but I have to pay for the shipping again. I responded not to sent it. I have not emailed them 9 times, and phoned them 11 times. every call they hung up when they found it was me calling. **** **** **** ** ********* *** *** **** **** 

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this company’s French Soirée Floral Gourmet Gift Box for my mother for Mother’s Day. When my mother received the gift box all of the roses in the arrangement were all brown, dead, and all the petals were falling all off the roses. The rest of the flowers in the arrangement weren’t in the best of shape either. I emailed the company to complain about the condition of the roses and was told that (after reviewing my photo I took) that the arrangement looked identical to what it was like when they shipped it out and I wasn’t entitled to any refund, replacement or compensation. I told them I didn’t want to pay $74.99 and receive dead roses. I also don’t feel it’s a good policy to send out completely dead flowers. I wanted to be compensated in some way. I wasn’t asking for a full refund, I just wanted either replacement flowers (that were fresh) or a refund for the roses at least. The macarons also weren’t as pictured. My mom only received 2 flavours instead of a really nice assortment as pictured.

    The Gift Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.