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Business Profile

Gift Baskets

The Gift Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

This business has 1 alert

Complaints

This profile includes complaints for The Gift Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Gift Group has 12 locations, listed below.

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:29/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Hazelton's USA website advertised Next Day Air delivery for St. Louis. I selected a large fruit basket with upgraded Champaign, european beers, and upgraded cheeses for the CEO of our company and a fruit box with Champaign and upgraded cheese for the VP of Sales. When my orders were not processed right away, I called and emailed the company to find out why it had not be processed and to get confirmation on delivery. No one called or emailed me back. I continued to call and leave messages but no returned calls. As of today, it shows that the items will be shipped on Friday, Dec. 30th at 9pm. *** ***** **** ** ********* ****** ** *** ***** ** *** ***** ****** * ******** *** **** *** *********  I tried calling and emailing again to cancel this order and still no return call or email.  ****** ** **** *** ***** ** **** ********* ** ** *** **** ********** **** * **** **** **** ********

    • Initial Complaint

      Date:28/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 18, 2022, I ordered a custom alcohol gift basket from Hazelton's website as a Christmas gift for my family in California. Hazelton's allows its customers to customize a gift basket and to select the country from which the basket products come from. The idea was to send a Canadian-themed basket. I ordered 24 Canadian branded beers, 1 bottle of red wine and 1 bottle of white wine, both from Canadian vineyards. I also asked the gift to be delivered in a metal basin which cost $10 extra. Order #*********.

      The order received was very different from the order placed. It arrived in a wooden crate, with no metal basin. One bottle of beer was broken. Only 6 bottles of beer matched what I ordered. The other 18 were random brands* ********* **** ****** *** ****** ***** One bottle of wine was from Germany, the other from California. Also, package was delivered without obtaining signature of someone over 21 years old.

      I emailed Hazelton's for a refund/replacement. They refused my request. They told me my order was within their substitution policy, which they say permits them to substitute products as needed without consulting with the customer. They said I agreed to these terms and conditions when I placed my order. Such terms were not expressly made clear at the time of check out. * **** ******** * ******* ** *** **** ******* ** ***** *** ********** **** ** ********* ********** *** ****** ******** ********

      If I wanted to send my family a basket of *** *****, that's what I would have ordered. I ordered a "custom" gift basket and that is not what I received. "Custom" should mean I get what I ordered, not whatever happens to be lying around the warehouse.

      I ask for a full refund on the items I ordered. * **** *** **** ***** ********* ** ********* **** ********** ********** *** ********* ******** ********** ********** *** * ***** **** ****** ** ****** ******** ********** *** *** *** ***** ****** ** **** **** * ******** ********** **** *****

    • Initial Complaint

      Date:07/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a birthday arrangement for a friend which had to be delivered the same day. An option was given that allowed (Supposedly) options for that afternoon. I ordered this option and paid extra for this to be done. I also specified the urgency and location within the office where this was to be delivered. Since this was an office and was a birthday, I assumed that paying for this service it would be delivered on time.
      I didn't hear back from the organization until about 7 pm that evening when a delivery person called en route to the attempt. * *** ****** I immediately emailed the organization and requested a full refund.
      I began getting emails from an **** **** ***** *** ****** ******* where I was informed they would only give partial refunds, and the rapid service that they offered wasn't really what I wanted, but when they would process the order, etc. They quoted me several fees that they would have to deduct before sending me any partial refund, which I refused. *** **** **** **** ****** *** ********* * **** *** **** * **** **** ******* *** **** **** ** ****** **** ************ *** **** ** *** *** *** * **** **** ** ******* *** ******** *** ******* I wish to have a full refund of my money.

    • Initial Complaint

      Date:14/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * *** * *** ********** **** **** ********
      I did not order anything from them and they send me email that my shipment is complete.
      I would assume they will bill me for something I have not ordered.
      * ****** *** **** ********* ******* ***** ********* ******* ***** ********** ****** *******

      Business Response

      Date: 17/10/2022

      On October 14th 2022, the third-party app we use responsible for automatically sending customers shipping confirmations via e-mail accidentally sent this customer a shipping notification for an order that had already been shipped and delivered since December 2021 (the previous year).  Understandably, the customer must have been confused that she had been charged for another order that she hadn't placed.

      That same day, one of our customer service reps immediately responded to the customer letting them know that the e-mail they received was an error to be ignore, and reassured them that they have not been charged for another order.

      ****** **** ********** ********* 

    The Gift Group is NOT a BBB Accredited Business.

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