Reviews

This profile includes reviews for The Gift Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Gift Group has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Gift Group

  5B - 1399 Kennedy Rd Scarborough, ON M1P 2L6

• 

  The Gift Group

  3816 Victoria Park Ave North York, ON M2H 3H7

• 

  The Gift Group

  1013 - 77 King St W Toronto, ON M5K 2A1

• 

  The Gift Group

  Milford, CT 06460-2758

• 

  The Gift Group

  102 - 130 Sparks Ave North York, ON M2H 2S4

Review Details

• Review fromYvonne R

  Date: 17/05/2025

  1 star

  Yvonne R

  Date: 17/05/2025

  ** *** ordered an Orchid flower *** ** for Mother's Day. ** ***** ** *** ****** *** ***** *** ** **** ***  The flower was delivered at night, it had dead buds and the open petal were half brown. This was not a fresh plant. Customer service said I need to prove it. Sent pictures, they responded that it was NOT THAT BAD, and said I will not be getting a refund. ** *** paid, $49.00 plus tax and delivery for a half dead orchid. **** ** ****  I WILL NEVER ORDER from them again. I am going to pursue it until I get a refund. This is not right.

  The Gift Group

  Date: 19/06/2025

  Thank you for your feedback, ******. We’re sorry to hear that you were disappointed with the orchid **** *** ordered for Mother’s Day.
  Our customer service team carefully reviewed the images and documentation provided in your case. While we understand your concerns, we determined that the condition of the plant did not meet the threshold that would typically warrant a refund or replacement under our quality assurance policy. Had the item arrived in a condition that clearly justified compensation, we would have gladly addressed the issue with a refund or replacement to ensure fairness to both the sender and recipient.

• Review fromKrystalyn F

  Date: 11/05/2025

  1 star

  Krystalyn F

  Date: 11/05/2025

  Really disappointed with my recent order from ******* ******. I paid $73 for a bouquet that arrived rotten, wilted, and looked nothing like the photo online.
  It was meant to be a Mother’s Day gift, delivered on May 11th, but it showed up in terrible condition. The flowers were clearly old and lifeless — definitely not worth the price.
  This was supposed to be a special gesture, and it ended up being embarrassing. I won’t be ordering from this company again

  The Gift Group

  Date: 19/06/2025

  Thank you for your feedback, *********. We're very sorry to hear that your Mother's Day bouquet did not arrive in the expected condition.
  According to our records, upon receiving your photo submission, our customer service team promptly offered to either refund or replace the item, and requested that you confirm your ideal re-delivery date so we could proceed with the replacement if preferred. As of now, we have not received a response to that message or a confirmation of how you would like to proceed.

• Review fromS. J.

  Date: 15/02/2025

  1 star

  S. J.

  Date: 15/02/2025

  **** ******* ** ******** ***** **** ********** I had order a product. I paid for this product to be delivered on a specific day. This product was not delivered on the day I paid extra money to ensure it was delivered on. The company obviously did not fulfill their promise and refuses to make it right - no refund of shipping that I paid extra for or refund of product. Unwilling to support any customer outcome. ** ********* **** ******* ***** ******** ******* ****** ******* **** **** ** **** ******** **** **** ****** ******* *** ** ***** *** ***** *** **** ** ***** ** **** **** **** ***** ******* *** **** ******* ****** *** ***** *** ** ******** ****** ******** ******* ********* ** * *********

  The Gift Group

  Date: 19/06/2025

  Thank you for your review. Your feedback is very important to us, as we are always working to improve our services.
  We’re sorry to hear about your disappointment. According to our records, customer service did respond to your concerns and offered a 50% refund for the value of the item as a gesture of goodwill. However, this offer was declined.
  We would also like to clarify that many of our products contain perishable items, such as flowers, baked goods, cheeses, fruits, and chocolate-covered items—all of which are sensitive to handling conditions and delivery timeframes. Our website advises in multiple areas that these items should be shipped via same-day, next-day, or overnight service to ensure they arrive in suitable condition.
  In situations where a customer proceeds with a shipping method that is not recommended for perishable items, we cannot guarantee the quality upon arrival, and customers are advised that compensation may not be applicable in such cases. That said, our team still attempted to resolve the matter by offering partial compensation, in line with our policies.
  Regarding the claim about falsified reviews, our company does not post fake reviews nor engage in review manipulation. Our website does display real feedback collected from verified customer interactions, and we remain transparent about the nature and visibility of those reviews.

  S. J.

  Date: 19/06/2025

  A 50% refund on a smashed and destroyed product due to your poor supply chain is unacceptable. I paid for a product, not a damaged destroyed product. The only at fault party in this is this **** ***** business - you own the partnerships with your suppliers and products and are accountable up to the point the customer receives the product. Blaming others or not taking ownership of your supply chain failing is based on your companies business decisions to have those partnerships. Not offering to refund 100% for a damaged product *** ****** * *****

• Review fromS. M.

  Date: 18/01/2025

  1 star

  S. M.

  Date: 18/01/2025

  I ordered the "***** ** ******** **** ***Crate," expecting beef jerky and salami. Instead, I received beef jerky and seafood pâté, an inappropriate substitution for a meat crate, especially since the receiver cannot eat seafood. Substitutions are made without informing the client, without regard for the products purchased or theme. They claim their policy allows them to send clients items of equal value despite it not being what was purchased and without making it explicitly clear.
  Despite paying for quick 3-business-day delivery and receiving emails confirming no delays, the package arrived 7 days late. Tracking updates were inaccurate throughout, and the company refused to take accountability for their service, quality, or customer satisfaction. Their offer of $11.69 as compensation for the unusable substitutions is insulting.
  ******* ** ***** ******** **** ***** this company has no regard for quality assurance. ***** *** ****** ** ******* ******* ******** **** **** call to ensure substitutions align with the customers preferences, **** **** ** *** *** **** ** *** ***** **** ***** **** ** *** ******** **** **** ******

  The Gift Group

  Date: 27/02/2025

  Thank you for your review. Your feedback is very important to us as we continue to improve our services.
  
  We’re sorry to hear that some of the items you received were different from what you ordered. Due to the nature of the gifting and gift basket industry, substitutions may sometimes be necessary to fulfill orders, especially when they are time-sensitive or for special occasions. As our product inventory can change in real-time, some items advertised on our website may become unavailable after an order is placed. In these cases, we use our discretion to substitute unavailable items with similar products of equal or greater value, ensuring timely delivery without further delays.
  
  While we strive to contact customers about substitutions when possible, we are not always able to do so due to the high volume of orders we process. Please rest assured that all substitutions are made with the best interests of our customers and recipients in mind.
  
  Thank you again for sharing your experience

  S. M.

  Date: 03/03/2025

  Your reply confirms to me that you have not read the reviews of your customers with the intention of improving your service. There are plenty of great gifting companies that call the customer for substitutions or ensure prior and informed consent when it comes to substitutions. A seafood substitution in a meat crate does not make it of equal value if the customer cant consume it. You won't even ensure your customer satisfaction by offering a return of the items. This is not a unique situation to BroCrates who continues to take no accountability for not meeting the quality and care of the gifting service they promise upon purchase.

• Review fromal s

  Date: 07/01/2025

  1 star

  al s

  Date: 07/01/2025

  Terrible. Received the package and it was totally beat up. Opened the chocolates and they were rocked around in the box so they looked disgusting. Tried one and they also tasted stale, so maybe it wasn't just the transport that was the issue. Refused to resolve issue because delivery was over 5 days ago. Overpriced as well. Do not recommend.

  The Gift Group

  Date: 14/01/2025

  Thank you for your review. Your feedback is very important to us, as we are always working towards improving our services. We’re sorry to learn that you received a damaged order.
  
  Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances where products may be damaged due to mishandling in transit by the courier.
  
  Upon receiving notification of damages, we always strive to offer an appropriate resolution by either refunding or replacing the damaged portion of the order, provided it is reported within five business days of delivery, in line with our policy. Unfortunately, because your order was delivered on December 18th and we were not notified until January 6th, we had to respectfully deny your request for compensation.
  
  We understand your frustration and are genuinely sorry for any inconvenience. If there are any further issues with the quality of the product, please don’t hesitate to reach out within the prescribed time frame for us to assist you.
  
  Thank you for your understanding.

• Review fromTIMOTHY S

  Date: 02/01/2025

  1 star

  TIMOTHY S

  Date: 02/01/2025

  Gift basket arrived 4 days late *** ** ******** ****. Customer service offered no help.

  The Gift Group

  Date: 14/01/2025

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We are sorry to learn that your order did not arrive on the date you requested.  We completely understand how frustrating it can be when an order doesn’t arrive on time, therefore we apologize for any inconvenience caused as a result of the delay.
  
  As an online store, we – like most online retailers – typically depend on third-party courier services to fulfill deliveries depending on the needs, destinations and preferences of our customers.  Despite our best efforts, the reality is that there are occasional circumstances in which a courier is unable to complete a delivery on time due unforeseen issues they encounter in transit.  In all instances, these delays are beyond our immediate control and sometimes inevitable, particularly at busier times of the year, but we always provide customers with tracking information so they can remain updated as to the whereabouts of such packages.
  
  If customers pay a premium shipping fee to guarantee the on time arrival of an order that we were unable to fulfill, we always reimburse the customer for said premium if/when they qualify for it.

• Review fromJeff

  Date: 11/08/2024

  1 star

  Jeff

  Date: 11/08/2024

  ****** ** the Hops Collective
  As an avid beer drinker, I ordered very specific beers that matches my taste preferences. The next business day I received an order that did not even come close to matching my order. I was certain it was an error as the beer I received was no where near the variety, brand or flavor profile to the beer I received. The majority of the product I received was beer that I will never drink (beer I've had before and don't like).
  The substitutions are not even close to the beer that I ordered. I had a $200 gift card and received $100 of random beer that had had nothing to do with my order and is very common/basic/easily found at the local grocery store.
  Customer service was incredibly **** and dismissive. They were happy to tell me how wrong I was, and hide behind a substitution policy that somehow justifies an ignorance to the consumer's taste preferences.
  I asked which beer they thought was a reasonable substitution for each beer I ordered but they would not answer this question. I guess a ****** ****** (which I don't drink) is comparable to a local craft IPA.
  Three central elements of my dissatisfaction:
  1) Non-notification of substitutions. I would have been happy to wait as long as needed to have the beer that I ordered fulfilled (or have the opportunity to select my alternative beer)
  2) Substitutions were not reasonable and comparable
  3) Customer service was **** and dismissive. After a ton of back and forth emails, and escalation, proposing reasonable solutions, they did eventually provide a 20% refund, a portion of which relies on me spending more money with Hops Collective, which I'll obviously never do. There were alternative fair solutions that I proposed but it was clear they wanted to do the bare minimum.
  ***** ******* **** *****

  The Gift Group

  Date: 03/10/2024

  Thank you for taking the time to share your feedback. We understand that your recent experience with Hops Collective fell short of your expectations, and we sincerely apologize for any inconvenience or disappointment this may have caused.
  
  
  
  We value your business and strive to provide exceptional service to all of our customers. We recognize that receiving unexpected substitutions can be frustrating, especially when they don't align with your preferences.
  
  
  
  In the gifting industry, unforeseen circumstances can sometimes arise, such as product availability issues or time-sensitive orders. To ensure timely delivery, we may occasionally need to make substitutions.
  
  
  
  Our team carefully selects replacement products based on their quality and similarity to the original items. We are committed to improving our communication processes and substitution selection to better meet your preferences in the future.
  
  
  
  We appreciate your understanding.

  Jeff

  Date: 04/10/2024

  I do not accept this as a fair or reasonable response. "Our team carefully selects replacement products based on their quality and similarity to the original items" - this is false as the actual products received were completely different than what was ordered. Not only were the brands not of comparable value, but the varietals/styles of the beer I ordered were not considered and couldn't have been farther off (which really matters to someone that would receive a beer gift card as a gift). **** *** * **** *** ****** *** zero effort to contact me prior to delivery shows that expedient delivery was the only thing that mattered to this company. It is not ok to have very specific beer available to order that is not in inventory. Worse, is switching out the order for items that you're looking to clear out vs. what the customer ordered. Much of the beer I ordered could not be dranken as it is beer that is completely counter to my tastes (hence the reason that I didn't order these specific beers). In what world can you just chalk this up to the way the industry works? "In the gifting industry..." is a completely unacceptable cop out.
  What's worse is the tone deaf customer support that Hops Collective and the Gift Group provided once the problem was identified. Credit to a future order? In what world would I go back to the well and spend more money with this company? My faith in the company is completely shattered as it is clear that integrity and customer service is of the lowest standard and priority.

• Review fromAmanda S

  Date: 24/07/2024

  1 star

  Amanda S

  Date: 24/07/2024

  Rotten fruit, moldy chocolate strawberries, fruit flies, no gift card and in a box rather than the bed tray I ordered. *** ****** *** ** *** ********* ** *** ****** ** ******** *** *** ***** ** *** ********* ** ******* *********** ** *** ******** **** ****** **** *** ****** they refused to replace anything or refund. I also posted a review on Hazelton's website and it was denied. ******** *** ***** *** **** * *** * **** ******** *********

  The Gift Group

  Date: 14/08/2024

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that you received a damaged order.  Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective due to being mishandled while in transit with a courier.

  
  

  Upon being notified of such damages, we always try our best to offer an appropriate resolution by either refunding or replacing the damaged portion of the order, if reported to customer service within a timely manner and supporting documentation is provided.

  
  

  However, according to our records, your refund was denied because you reported the damages outside of the required timeframe for the items that you purchased (more than 24 hours for the perishable items in your order).

• Review fromR. F.

  Date: 13/05/2024

  1 star

  R. F.

  Date: 13/05/2024

  NEVER AGAIN. Flowers were delivered already wilted. Wrong wine delivered. The company refused to replace the flowers or wine and refused to refund me. ** *** ***** **** ****** **** ******** ****** ** **** **** ** *** **** ********** * ****

  The Gift Group

  Date: 28/05/2024

  Thank you for your review. We appreciate that you provided photos regarding the issue with your order. However, after carefully reviewing the photos you shared, we found that they did not support the claims being made. As a result, we were unable to approve the request for compensation.

  R. F.

  Date: 28/05/2024

  Wilted flowers don’t support my claim? So you deliver wilted flowers then because if they look the way you deliver them then by your own admission they are wilted upon arrival. You’d have returning customers if you supported and backed your product, but since you clearly don’t, this is why you have so many customers leaving terrible reviews who will never use your company again. Maybe this is how they do business in Canada but here in the United States I would never have a business not support their product. It’s called ****** and professionalism which your company clearly lacks.

  The Gift Group

  Date: 26/06/2024

  I'm sorry to hear that you are not satisfied with the response. Please know that we always strive to deliver the highest quality of flowers, and we never intentionally deliver wilted or low-quality products. However, in this specific case, the photos provided did not clearly demonstrate the condition of the flowers upon delivery.

• Review fromBob P

  Date: 30/04/2024

  1 star

  Bob P

  Date: 30/04/2024

  ** ** *** **** **** ***** ******** ** **** ******* ** * **** ***** our family paid $108 on a gift basket that contained a cheap bottle of wine, two hideous glasses that didn't match and a $3 cheese. The gift box is made of flimsy wood. The gift card said it was from the recipient. It was delivered late and to the wrong address. We contacted Eden at Vancouver Baskets and she repeatedly quoted terms and conditions, ******* **** *******, and did not address our problem at all. The gift was supposed to be a prestige wine, cows creamery smoked cheese and matching elegant glasses - **** * ***** ** *** ***** **** ******

  The Gift Group

  Date: 28/05/2024

  Thank you for taking the time to share your thoughts with us. We value your feedback as we are committed to improving our services. However, we are sorry to hear that you experienced an issue with our customer service. We have checked our records and cannot find any complaints submitted from the email address associated with your review. This makes it challenging for us to address your concerns in a manner that meets our standards of customer service.