Reviews

This profile includes reviews for The Gift Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Gift Group

  5B - 1399 Kennedy Rd Scarborough, ON M1P 2L6

• 

  The Gift Group

  102 - 130 Sparks Ave North York, ON M2H 2S4

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  The Gift Group

  1017 - 77 King St W Toronto, ON M5K 2A1

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  The Gift Group

  Milford, CT 06460

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  The Gift Group

  5600 Orangethorpe Ave 1906 La Palma, CA 90623

Review Details

• Review fromLisa S

  Date: 14/04/2024

  1 star

  Lisa S

  Date: 14/04/2024

  I ordered a $160.00 coffee and baked treats gift basket. It arrived 15 days late, was baked good spoiled and smelly. Also, coffee was substituted with teas and was missing a sauce.
  I spent about 3 hours trying to track this order and getting the run around from customer service reps on the phone and by email. They were willing to reimburse me 40% of the $160 which is disappointing to say the least. A manager was to call me back and never did. I have not received any refund to date. ** *** ***** **** ********* *******. It is a waste of time and money dealing with this company. Very frustrating experience. *** **** **** **** ***** ** ** ******** **** *******

  The Gift Group

  Date: 28/05/2024

  We apologize for the delay in delivery and the issues you experienced with your order. The delay was due to a last-minute address change requested by you, which resulted in the order being shipped outside of our local delivery area.
  
  
  
  During our previous conversations, we offered to reimburse you the value of the damaged items, totaling $74.97. However, it seems that you declined this offer and requested a full refund. As a result, the conversation ended without us receiving your final decision, resulting in no refunds being issued as of yet.
  
  
  
  Please note that the substitution of teas for coffee was in accordance with our substitution policy, which you agreed to by placing an order with us. We apologize if this was not clear to you.

• Review fromS. T.

  Date: 22/03/2024

  1 star

  S. T.

  Date: 22/03/2024

  * ******** ********* **** *** ** *** ******** ******** **** **** ******* ** **** *********** ** **** **** **** ******* *** ******* *** ********* ******* ** ** **** We ordered a gift basket for my mother's birthday to be delivered two days after ordering. It is now three days after her birthday and the package has not been delivered. The Gift Group on behalf of Hazelton's, will not contact the currier, who has indicated the package is undeliverable, to assist in the delivery. The address has been confirmed and no more explanation has been provided. They have a "policy" that they can not contact the currier on behalf of a customer. I didn't hire this currier and so why am I now dealing with a third party, three days after the delivery was to be made? To top it off, they have another "policy" which will not allow them to reimburse a customer for a product in transit. I asked when is a package considered not in transit, not deliverable and so a refund can be issued? I was told they don't know that as they can not contact the currier. I suggested maybe never?

  The Gift Group

  Date: 28/03/2024

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We are sorry to learn that your order did not arrive on the date you requested.  We completely understand how frustrating it can be when an order doesn’t arrive on time, therefore we apologize for any inconvenience caused as a result of the delay.
  
  As an online store, we – like most online retailers – typically depend on third-party courier services to fulfill deliveries depending on the needs, destinations and preferences of our customers.  Despite our best efforts, the reality is that there are occasional circumstances in which a courier is unable to complete a delivery on time due unforeseen issues they encounter in transit.  In all instances, these delays are beyond our immediate control and sometimes inevitable, particularly at busier times of the year, but we always provide customers with tracking information so they can remain updated as to the whereabouts of such packages.
  
  If customers pay a premium shipping fee to guarantee the on time arrival of an order that we were unable to fulfill, we always reimburse the customer for said premium if/when they qualify for it.

  S. T.

  Date: 03/04/2024

  Hello and thank you for the response. The issue I had with The Gift Group is not that the item didn’t arrive on the date I requested. When it comes to shipping items, this must be expected. The issue I had was that The Gift Group took no actions to resolve the issue and flatly refused to contact the shipping company to resolve the shipping delay. I was told it was The Gift Groups policy to not contact the couriers on behalf of its customers. I was told to contact the currier my self who I didn't hire to ship the item. The Gift Group refused to even contact the currier to find out the address of the depot where the item was being held.

• Review fromAZ

  Date: 01/03/2024

  1 star

  AZ

  Date: 01/03/2024

  I ordered a beer basket for husbands 60th birthday, delivered on February 22/24. What arrived was a disaster. The box had been opened by ****** and a note was left from them saying the box leaked and three bottles were broken, leaked everywhere and repackaged. The box leaked all over my carpet. Beer seeped everywhere. We opened the box and video'd it- knowing we should show Hazelton's the state of this disaster. There was no basket. Everything was thrown in a box- poorly packed, dangerous with shards of glass throughout the bottom of the box. I contacted Hazeltons and sent over 20 emails back and forth. The service was **********. After paying what I spent... as if I was a consumer trying to run a **** here! Well, that's what I was accused of. Hazeltons REFUSED TO MAKE THIS RIGHT CITING THAT I DIDN'T HAVE PHOTOS I sent them the whole video. They stated that their policy is for photos only not videos! I have no words. I offered to text it to ANYONE'S phone so they could see for themselves and they REFUSED. Thus, there were 3 missing. Seven cans were dented/leaking and 6 with shattered glass bottoms that were obviously dropped on the bottom. What was left intact were so stinky and smelly and gross from all the damage. * ***** ** ******** ******* ******** *** ****** **** a video supercedes a photograph and this is NOT ACCEPTABLE.
  THIS is customer service? Hazelton's ruined my husbands 60th birthday! RUINED the party! Ruined my carpet! Then treated me like I was the one who did something wrong... because I video'd it. It's NO surprise that I haven't heard back from the supervisor yet.... days later.....
  In fact, when I was asked via email to review my experience, and I did so, I got an email back again from Marie C. saying that she would ban me from emailing again lol. AND SHOCKING... they didn't post my review.
  **** ******* ** ** ***** **** ***** ** **** * ******** **** ********* ** ********* *** **** **** ***** *** ******* *** ** ***** **** ****** ******

  The Gift Group

  Date: 28/03/2024

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that you received a damaged order.  Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective due to being mishandled while in transit with a courier.
  
  Upon being notified of such damages, we always try our best to offer an appropriate resolution by either refunding or replacing the damaged portion of the order, if reported to customer service within a timely manner and supporting documentation is provided.  However, according to our records, the documentation you provided was not sufficient to support your claim of the extent of the damages.

  AZ

  Date: 02/04/2024

  Hello, I provided a video clip of the opening of the whole box after arrival. I emailed it. The file was too large so I meticulously edited into small files that were satisfactorily emailed. The business stated they were not compatible with their software. I offered to text the video to any phone which would be compatible. The business refused to accept the video clips. The business also threatened to ban me from emailing them. The email chain has been collated and preserved for future use.

  AZ

  Date: 03/04/2024

  As well, ****** filed a report that at least 3 beers exploded causing the package to be open by canned part and re-wrapped and resealed.
  Can power made a Hazeltons aware of the above and yet Hazelton has still refused to refund us for the ****** removed beers, as well as the wet broken bottles that were left behind in the parcel.

• Review fromDanish S

  Date: 14/02/2024

  1 star

  Danish S

  Date: 14/02/2024

  I ordered Valentine flowers from Torontoblooms.ca for my wife and scheduled delivery for 14th. The flowers got delivered on 13th (despite the fact I told them that I refused to accept the delivery). Then my wife opened up the card and finds out that the message said "Love, (some other guys name)"….imagine that....
  My recent encounter with their customer service department was not just lackluster; it was a disgrace to the very notion of customer satisfaction. Furthermore, attempts to escalate the matter to 'higher authorities' proved futile, as the management appeared equally disinterested in addressing customer grievances and giving runaround for 4+ hours and still not come on the phone. Instead of acknowledging their shortcomings and striving for improvement, they seemed content to maintain the status quo, regardless of the negative impact on their clientele. Endless wait times, robotic responses, and a total absence of empathy characterized every interaction.
  In conclusion, my experience with was nothing short of a nightmare—* ********** **** *** ****** ******* ****** ** ******* ***** ******** ** **** * ******** ***** *******. While no company is immune to occasional mishaps, it is how they address and rectify these issues that truly defines their commitment to customer satisfaction. ** *** ***** **** ***** **** ****** *** **** ******* ***** ***** ** **************** ** *** ****** **** **** ****** ********** ******** ** **** ********** **** ***** **** ******* * * ********************* *** ********** 

  The Gift Group

  Date: 26/02/2024

  Thank you for sharing your feedback about your recent order with us. We appreciate your time and efforts in leaving a review.
  
  
  
  We understand that you have some concerns regarding the card you received with your order. However, we would like to clarify that the card you received was intended for you and not someone else's. The hand-written name on the delivery slip of the card belongs to one of our drivers, as they are tasked with delivering several orders at any given time. The name helps our drivers to easily identify the gift they were assigned to deliver.
  
  
  
  We are pleased to hear that your order was delivered on time, and we hope that the item met your expectations.

• Review fromRobin R

  Date: 03/01/2024

  1 star

  Robin R

  Date: 03/01/2024

  Awful cheap company. ******, don’t care about the customer, *** ********** *********. You pay to upgrade and not only do they NOT do that - they put in lower quality items. In addition, they charge a lot for shipping and then it takes more than 10 days to get there - often past the holiday you sent it for! **** *** ***** *** ****** *** awful in their email responses. DO NOT buy from this company!!!!

  The Gift Group

  Date: 02/02/2024

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
  
  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.

  Robin R

  Date: 02/02/2024

  Yes, this is their standard response you will get if you complain to them. It is to try to justify substituting cheaper items when you paid for an upgrade. You pay for an upgrade, then they substitute much cheaper items and delay delivery so your gift doesn’t even make it on time! Then….if you complain, they ask for photos. Who asks someone they gave a gift to for photos? especially if you are not super close to them or it is a business deal - how tacky!
  Pay a lot, pay more for substitutions = they put in cheaper items to scam the customer. Then they won’t refund or respond appropriately.
  ***** *** **** **** ******* * ** ** * ***** 

• Review fromGwen Doyle

  Date: 02/01/2024

  1 star

  Gwen Doyle

  Date: 02/01/2024

  Missing coffee from my hamper order from UK to BC. Only found out it was missing on Xmas Day ** ****** ******** **** ***** ** **** Hazelton’s refusing to replace unless photographic evidence sent of damaged or missing item! Delivery was made Wed before Xmas covered in plastic in a sealed cardboard box. I was not aware anything had to be photographed on purchase and we only knew it was missing **** ****** ** ** ******** *** no cause to photograph.
  I believe they did not put the coffee in.
  This experience has left me very upset and frustrated because their customer service is so poor and they could have easily posted the missing coffee ** ** ********* 
  Sadly I can’t use this company Hazelton’s again **** **** * ******* * *** ***** * **** ******** ******* ** **** ***** ** ** ********.

  The Gift Group

  Date: 02/02/2024

  We are sorry to hear about your negative experience with your recent order of the hamper from Hazelton’s. As per our refund policies, supporting evidence of damaged or missing items must be submitted by the customer to facilitate the refund or replacement process.
  
  
  
  We apologize for any inconvenience caused regarding the missing coffee in your hamper order. We understand that you were not aware of the need for photographic evidence at the time of purchase and we regret any confusion this may have caused.
  
  
  
  In cases of missing or damaged items, we require evidence to ensure that we provide the best service and ensure that we meet the highest standards of quality in our products. We assure you that we have a team dedicated to looking into these types of complaints and we are committed to resolving them as quickly and effectively as possible.
  
  
  
  We value your business and we would like to offer our sincere apologies for any frustration or inconvenience this may have caused you.

  Gwen Doyle

  Date: 03/02/2024

  Has I explained ** ******** did not know the coffee was missing until I asked her a few days later, what brand did she receive!
  This was a Christmas gift from us her parents in England to her in BC Canada.
  It is ridiculous to take a photograph when it arrived covered in plastic inside a sealed box!
  I believe the coffee was not put into the hamper and asked for photographic evidence to prove this and none given?
  I am very upset you did this especially when I thought I had found a reliable trustworthy company to send gifts to our daughter :(
  In your comment...In cases of missing or damaged items, we require evidence to ensure that we provide the best service and ensure that we meet the highest standards of quality in our products....
  So I say again how can you take a photograph when you didn't know anything was missing and in a sealed box!!!!

  The Gift Group

  Date: 21/02/2024

  Thank you for your feedback regarding the missing coffee in the hamper. We apologize for any inconvenience caused.
  
  
  
  We understand your frustration, but we require evidence to investigate and provide the best possible resolution. Unfortunately, without evidence, we were unable to assist further.

  Gwen Doyle

  Date: 21/02/2024

  We understand your frustration, (no you don't ) but we require evidence to investigate ( how when it's missing ) and provide the best possible resolution.(no you are not) Unfortunately, without evidence, we were unable to assist further.
  I say again how can we provide evidence when it was not known to be missing and delivered in a box sealed in a plastic???
  Please provide good customer service and give us our missing coffee which we paid for an never received!

• Review fromAndy S.

  Date: 02/01/2024

  1 star

  Andy S.

  Date: 02/01/2024

  I placed an order for a Christmas basket, but when I placed the order on my ipad the autocorrect function changed the delivery address to the billing address. Once I received the order confirmation e-mail, I sent the customer support an e-mail within 8 minutes, requesting a change in address. I heard back 7 minutes later, "Glad to say that we have successfully updated the shipping address of your order per your request." The order was placed on Dec 17th for a delivery date of Dec 23rd. However, the gift basket was delivered to my address on Dec 23rd - clearly the delivery address change had not been sucessfully made.
  I exchanged several e-mails with customer support (I also left 3 voicemail messages, but never had my phone calls returned), with the representative stating that the update was made too late to change the delivery address. * **** **** **** ********* ** ******** I was told the change was made too late, despite this occurring within 15mins of the order being placed and allowing 5 days for the delivery. In subsequent correspondence the customer support representative claimed that address changes could not be guaranteed, but this was not stated when the original request was made (7 minutes after the order was confirmed). If the address change could not be guaranteed I would have cancelled the order. Unfortunately, I received a gift basket I did not want, *** ** ****** *** *** ******* * ********* *****

  The Gift Group

  Date: 02/02/2024

  Thank you for sharing your feedback with us. We are sorry to hear that your order was delivered to your own address instead of the intended recipient's, even though you had requested an address change. We apologize for any inconvenience this may have caused.
  
  
  
  After looking into the matter, we would like to clarify that the address you entered during checkout was your own address, as confirmed by the order confirmation/receipt you received. As an online store, we rely solely on the information provided by the customer to ensure that the delivery is timely and accurate. Therefore, we shipped your order to the address provided by you during checkout.
  
  
  
  We appreciate your understanding in this matter and kindly encourage you to double-check your delivery address in future orders to ensure accurate delivery.

• Review fromSheila B

  Date: 02/01/2024

  1 star

  Sheila B

  Date: 02/01/2024

  Ordered a Bountiful Gourmet Basket *** ** ******** **** *********** as it contained many items that I knew they would enjoy. It came with a wooden tray.
  What they received was not what was advertised online. More than half of the items were not there and were substituted with cheaper items. There was a wooden cutting board instead of the tray. The items were so glued down that the packaging of the items were ripped trying to pry it off the cutting board.
  I paid extra money for Grapes and Blue Cheese to be included in the basket. They got other fruit and cheese instead.
  The customer service rep basically stated that the company could send whatever they want. ** *** ******* ****** **** *** ******* **** ****** ****** *** ****** ** ******* ********** ** ***** ** **** *** ******* *** ******* ***** ** ** ******* * **** * * **** ****** *** *** ******* ****** ** ** * **** ***** ** **** ********** **** *********** **** ****** ********** The company refused a full refund but did offer to refund the extra money spent on the fruit and cheese.

  The Gift Group

  Date: 21/02/2024

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.

  
  

  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.

  
  

  You were refunded $53.84 for the value of the items you did not receive in your order.

• Review fromBre H

  Date: 15/12/2023

  1 star

  Bre H

  Date: 15/12/2023

  Ordered a gift basket. Tried to call in about an issue, and they had an automated phone menu to choose from. Every single option from 1–8 takes you to another automated message asking you to leave a voicemail message and promising to call back within 2 hours, but they never do. Radio silence from emails too. There is no way to contact this company about anything.
  I also didn't get a confirmation email from this company after placing an order and found that to be super strange.

  The Gift Group

  Date: 22/12/2023

  Customer service has received no e-mails, complaints, or queries from the e-mail address that the customer posted their review from.

• Review fromL. P.

  Date: 12/12/2023

  1 star

  L. P.

  Date: 12/12/2023

  Ordered a scheduled delivery of a Christmas gift of an orchid and cupcakes. The orchid was frozen in the pot and the branch was broken and delivered 3 days early., ********* ********* ******** responded quickly to say the buyer is responsible for requesting the additional charge for same day or two day delivery of perishable items. Why is it an option? Shouldn’t it be automatically the delivery option for perishable items in December within Canada? I have no recourse.

  The Gift Group

  Date: 22/12/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry you received damaged goods.  Due to the nature of our business, several of our orders contain perishable items – IE any product with a lifespan that is subject to spoilage after a period of time or particularly susceptible to damage, such as chocolate-dipped strawberries, cheeses, fruits, baked goods and flowers.
  
  It is never our intention to deliver damaged or spoiled products.  As such, our website warns customers in several areas that items of this nature must be shipped on a same-day, next-day or overnight basis so they arrive in suitable condition.
  
  In the event that a customer proceeds to order perishable items using an inappropriate shipping method despite these warnings, we can not guarantee the condition in which said items will be delivered, and we trust customers understand that they are not necessarily entitled to refunds/replacements should such products be delivered damaged, melted or spoiled.
  
  
  
  However, the customer failed to mention in their review that we refunded 30% the value of their damaged item as a gesture, which they accepted.

  L. P.

  Date: 02/01/2024

  30% is not 100%. Delivery of broken frozen Orchid is not acceptable standard delivery option. There have been 300+ complaints against your service. Get a better delivery service or don’t offer a delivery service which can not guarantee delivery of the perishable items you sell. I bought another orchid somewhere else.