Reviews

This profile includes reviews for The Gift Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Gift Group has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Gift Group

  5B - 1399 Kennedy Rd Scarborough, ON M1P 2L6

• 

  The Gift Group

  3816 Victoria Park Ave North York, ON M2H 3H7

• 

  The Gift Group

  1013 - 77 King St W Toronto, ON M5K 2A1

• 

  The Gift Group

  Milford, CT 06460-2758

• 

  The Gift Group

  102 - 130 Sparks Ave North York, ON M2H 2S4

Review Details

• Review fromJ. B.

  Date: 30/10/2023

  1 star

  J. B.

  Date: 30/10/2023

  We ordered a gift basket to be delivered to my daughter. Upon delivery- which did not go as I requested when I ordered in special notes- we were very dissatisfied with the product which was delivered. Eighty percent of the order had been substituted with other products. Also the cake I ordered was smashed on the sides. When I contacted Hazelton - the customer service rep online stated company policy that substitutions are allowed. However the company policy states substitutions have to be of equal or greater value. The products they substituted for our order were not of equal or greater value- in fact all but one was lesser value. I have contacted Hazelton two more times and no one has responded. **** * ************ *** ******** ****** ******* ***** ********* ******** *** *** **** *** *** ** *** **** ******** * ******** **** *** **** ********* *** **** ** ************ ** ******* ******** *** *** **** ***** ******* ** ***** **** ****** ****** ***** ** **** ********** ** ***** **********

  The Gift Group

  Date: 13/11/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
  
  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.
  
  
  

  J. B.

  Date: 14/11/2023

  Your policy states the substitutions should be of equal or greater value. This was not the case in the basket which was delivered. Approximately 80 percent of the order was substitutions and almost all of the substitutions were of lesser value. This is an unacceptable practise especially with today’s technology. It would be very simple for you to email your client’s back so clients could be made aware of substitutions. Also why is the customer expected to pay the original price when the substitutions were of lesser value- - a refund should be automatically provided. Furthermore your policy of faking your star rating in regards to costumer service is extremely misleading. The star rating system indicates no one or two stars until you read through each individual comment. **** ** **** ********* ******** *********

• Review fromM. Y.

  Date: 24/10/2023

  1 star

  M. Y.

  Date: 24/10/2023

  *** ***** ****** ****** ** ******* ** **** ** ******* They sent me wrong items and after communication, they claimed that the item I purchased was not available and they had every right to replace it with another item even tho the replacement I got was so much cheaper than what I paid for.
  They didn’t even care about my dissatisfaction or complaint. This could be categorized as wrongful advertising ** **** ******** ** ***** NEXT TIME REMEMBER TO BUY FROM A PHYSICAL STORE RATHER THAN THIS ****** ONLINE SHOP.

  The Gift Group

  Date: 08/11/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
  
  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.
  
  
  

  M. Y.

  Date: 09/11/2023

  Interesting you said the replacement would be of equal or greater value than the unavailable products. Why I got the cheesy ones that is much cheaper than what I paid for? It is not about the NATURE of your industry. It is just straight up ****, especially after I asked your customer service for a better product and I was talked down to with no solutions provided :)

• Review fromDawn I

  Date: 19/10/2023

  1 star

  Dawn I

  Date: 19/10/2023

  ************ ** *** *** **** ********** **** *******!
  I ordered a gift basket for my mom’s birthday 2 weeks in advance so I did not require expedited shipping. I received notification that it had shipped 5 days before the delivery date.. First red flag as the gift contained fresh flowers and food. When it didn’t arrive on her birthday, I reached out to ********** only to be told that once it’s in the shippers hands, it’s the shippers responsibility, not *********. The shipper says there’s nothing they can do. I have to just wait.
  I have been back and forth with ********* for the last 3 days. At this point, my perishable basket has been in transit for 7 days. When I asked one customer service person to put me through to her manager, she said, “I’ll leave it up to you to figure that out” and hung up on me. The CSR I have been emailing today asked me “what I would have her do?!” then ghosted me when I asked her to send a new gift basket. I’ve asked her for a mangers contact information twice now but received nothing but excuses.
  I will never, EVER use them again, and I will tell everyone I know about my experience.
  Most importantly, my mom, who I send flowers to every year on her birthday, received nothing. *** ******* ****** ******** *** **** ********* *** ** ** **** ******* ***** **** *** ******* *** ***** **** **** ******** ******* *** *** ****** ******** ******* ****** ** ****** Here we are 4 days after the delivery date and still no delivery
  **** ** ****** ************* ************** ******* *** took my money, delivered nothing , and ruined a special tradition.

  The Gift Group

  Date: 08/11/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry you received damaged goods.  Due to the nature of our business, several of our orders contain perishable items – IE any product with a lifespan that is subject to spoilage after a period of time or particularly susceptible to damage, such as chocolate-dipped strawberries, cheeses, fruits, baked goods and flowers.
  
  It is never our intention to deliver damaged or spoiled products.  As such, our website warns customers in several areas that items of this nature must be shipped on a same-day, next-day or overnight basis so they arrive in suitable condition.
  
  In the event that a customer proceeds to order perishable items using an inappropriate shipping method despite these warnings, we can not guarantee the condition in which said items will be delivered, and we trust customers understand that they are not necessarily entitled to refunds/replacements should such products be delivered damaged, melted or spoiled.

  
  

  Due to this you were offered a 50% refund for the value of the damaged perishable item.

  
  
  
  

  
  
  

• Review fromJ. L.

  Date: 15/10/2023

  1 star

  J. L.

  Date: 15/10/2023

  This company has a website under *****************'. I ordered a gift basket for someone in the Boston, MA area to be delivered the next day and paid 20$ for next-day shipping. The basket was delivered a day late AND had utterly wrong items. Customer service just reiterated that they cannot guarantee the exact items in your order to be included in the delivery. The company should just sell one 'mystery box' gift basket because that is what it felt like purchasing an item from this company. The service agent then told me they could not guarantee the correct items due to meeting shipping deadlines, yet the item was late. How do you justify that?

  The Gift Group

  Date: 13/11/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
  
  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.
  
  
  

  J. L.

  Date: 13/11/2023

  So you copy and pasted the statement on your website without addressing the elephant in the room that is your entire policy lies around “substitutions” to meet shipping deadlines, yet you failed to meet the promised shipping deadline AND used “substitutions”? This business should be shut down.

• Review fromS. M.

  Date: 11/10/2023

  1 star

  S. M.

  Date: 11/10/2023

  Absolutely terrible. We ordered a Thanksgiving gift consisting of 2 items. The gift was delivered on time, but BOTH items were substituted with non-Thanksgiving substitutes. The fine print on the website says they reserve the right to substitute items, but that the substituted items would be of equal or greater value. One of the items they sent was listed on their website and is clearly less expensive than the item I ordered (i.e. *****). Also, items that were sent were of low quality. Very disappointing. ********* **** **** ******** ****** *** **** ***************  I contacted Customer Service and they just sent a canned boilerplate email that they can substitute as needed. No response to why they sent a cheaper item. ** ***** ** *** *** **** *******. They apparently can't be trusted, and have terrible customer service. And will send sub-par products. Note order was placed inline in GTA for delivery to Vancouver

  The Gift Group

  Date: 26/10/2023

  We are terribly sorry to learn about the bad experience you've had, and that you've felt the need to voice your frustrations online.  Although we try our very best to address all of our customers’ concerns in a timely, reasonable manner, upon further investigation your situation must have been overlooked, for which we sincerely apologize. We never meant for you to feel unheard.
  
  
  
  

  
  

  After reviewing your complaint we will be refunding you the 0.99 cents plus tax. 

  S. M.

  Date: 30/10/2023

  I appreciate the $1.04 refund, as that is the only objective claim I could make based on your website pricing. But subjectively, how do you choose what is an acceptable substitute? The fact that Pumpkin Pie (recipient's favorite) was replaced with Apple, and that the beautifully decorated seasonal cookies purchased were replaced with regular chocolate chip cookies, is hardly a similar substitution. So if you can randomly swap items, and the customer has no confidence in what will be sent, then what's the point of working with you. Other customers can decide for themselves, but I will NOT ever be using your company again. And yes, I was frustrated enough to voice my concerns online to protect other customer, since your service does not.

• Review fromPav S

  Date: 02/10/2023

  1 star

  Pav S

  Date: 02/10/2023

  **** ******* ** * ******* *** ****** ** ******************* My brother (in the UK) arranged for a surprise birthday delivery for me. I received part 1 of 2 packages only. Part 2 delivery was not fulfilled, the flowers were missing. Not sure if I received everything else but the quality of products is terrible! You may find better gifts with good quality and a lot cheaper at a dollar store! I simply cannot believe this company is allowed to get away with swindling the public.

  The Gift Group

  Date: 23/10/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that you received an incomplete order.  Despite our best efforts to limit such occurrences by adhering to thorough quality assurance procedures, there are very rare instances in which an order may arrive incomplete due to human oversight or mishandling by a courier.
  
  Upon being notified of such issues, we always try our best to offer an appropriate resolution by either refunding or replacing the missing portion of the order, if reported to customer service within a timely manner with supporting documentation.
  
  In some cases, however, the “missing” item is actually determined to have been substituted with a suitable alternative, as per our substitution policy, in which cases a refund is not necessary because the value of the purchase was maintained.
  
  
  

• Review fromerika u

  Date: 19/09/2023

  1 star

  erika u

  Date: 19/09/2023

  how is this business still allowed to operate? NEGATIVE STARs should def be assigned! SCAM!

  The Gift Group

  Date: 19/10/2023

  
  
  We are terribly sorry to learn about the bad experience you've had, and that you've felt the need to voice your frustrations online.  Although we try our very best to address all of our customers’ concerns in a timely, reasonable manner, upon further investigation your situation must have been overlooked, for which we sincerely apologize. We never meant for you to feel unheard.
  
  
  

• Review fromNancy R T

  Date: 11/09/2023

  1 star

  Nancy R T

  Date: 11/09/2023

  Do not use this company for your Gift Basket needs. * ***** **** ** **** **** *** **** *** ******** *******. i attempted to have a perishable fruit basket and birthday balloon delivered to my son in Sudbury. The delivery attempt was unsuccessful because my son was not home however the delivery slip as to where this basket could be picked up was completely incorrect. A bus ride to the specified location was made only to find the basket had never been delivered there. Numerous attempts were made to telephone anyone at The Gift Group, Hazelton's or their delivery service ****** and ******,. No telephone number was either operational or the calls were ignored completely. Multiple attempts to email these companies to get information were met with nonsensical form letters ( increasingly hostile) and with no resolution. Ultimately the facility that the package was delivered to was located by us only to find it closed. We are unable to get ANY refund from these companies for the ruined fruit basket which is still not in our possession anyway and we were met with the rudest responses by email. When I asked if the respondent had actually read my email the response was "As you mentioned, I cannot read".
  I will intend to pursue this matter further. I have not received a refund.

  The Gift Group

  Date: 12/10/2023

  We are terribly sorry to learn about the bad experience you've had, and that you've felt the need to voice your frustrations online.  Although we try our very best to address all of our customers’ concerns in a timely, reasonable manner, upon further investigation your situation must have been overlooked, for which we sincerely apologize. We never meant for you to feel unheard.

  
  

  We have refunded you for the order on October the 3rd, 

• Review fromAdam W

  Date: 16/08/2023

  1 star

  Adam W

  Date: 16/08/2023

  I ordered through their company name "Hazelton's": a small gift basket for a friend who is ill.
  Firstly, if you have an issue, they do not answer the phone or call you back, and while the email service is fast, they don't actually answer your questions and instead just send you copy/paste replies that frustrate you further.
  If you miss a delivery, they will quote you absolutely outrageous amounts to re-deliver, or the same fee to restock if you prefer to cancel.
  Now for the details of what happened to me, and why I will never use them or recommend them again:
  Around 8PM on the August holiday Monday, I received two calls back to back, but missed them as I was not looking at my phone (being that it was the evening on a holiday weekend). The next morning I returned the call, to find it was the driver who had attempted to deliver the package. He claimed there was a fence blocking the doors, and there was no way he could deliver... Meanwhile, there are clearly posted signs all along the fence which indicate where to go. All he had to do was follow the signs...
  OK, fair enough, my bad for not answering, I guess I'll have to pay a small fee to re-ship the item. Nope, I was told it would be $50 to re-deliver, and it's within the city! That is half the cost of the gift basket.... And of course, no guarantee that the new driver wouldn't have the same issue (i.e. ***** ******** *** no effort whatsoever to figure out where to go). Surely they would, so why bother trying again just to lose more money?
  So I said OK, I want a refund. Sure, they can do that, but there's a $50 restocking fee!
  When I asked for proof that delivery would cost them $50, or to justify the restocking fee, they just gave me boilerplate responses which didn't even attempt to address my questions.
  Super frustrating experience, and absolutely DO NOT recommend using them.

  The Gift Group

  Date: 05/10/2023

  Thank you for sharing your experience with us and expressing your concerns. We apologize for any inconvenience you may have faced with our delivery service.
  
  
  
  We understand that it can be frustrating when deliveries fail for reasons beyond our control, such as in your case where the driver encountered difficulties due to a fence blocking the doors. While we strive to ensure a smooth delivery process, there are instances where unexpected obstacles can arise.
  
  
  
  Regarding the re-shipping fee, we would like to clarify that this fee is necessary to cover the costs associated with making an additional delivery attempt. This includes fuel costs, labor, and other logistical expenses. We assure you that we do not profit from these fees, but rather, aim to provide a feasible solution to ensure your gift reaches its intended recipient.
  
  
  
  As for the restocking fee, it covers the costs associated with processing the return of the gift basket to our warehouse. This includes administrative and handling costs, as well as the potential loss in value due to perishable items.
  
  
  
  We understand your frustration with the fees and apologize if our customer service did not adequately address your concerns. We appreciate your feedback and will take it into consideration to improve our communication with customers.

• Review fromSue R

  Date: 11/08/2023

  1 star

  Sue R

  Date: 11/08/2023

  What you see on website and what you get are two very different experiences. I ordered a fruit basket, it arrived 2 days late and looked nothing like what was ordered. Customer service for both concerns was incredibly unprofessional and embarrassing for them. Nobody cared and nobody tried to resolve any issues. Sadly, I should have looked before I ordered on how terrible the reviews for this business were, yet website was beautiful and order confirmations that came through and updates were great, so I had faith in. Quality for what I was getting was great, yet cost of product for what I got was another different story. One customer service SR Manager even took it as far as saying "you've already made your intentions very clear. I don't need a play-by-play" when I shared that I would write as many reviews as possible to ensure nobody else was taken advantage of like all the other reviews I have read. How this business is even allowed to operate with all the complaints about them, is beyond me. * ** **** ***** *** **** ******** ** **** **** **** ******* *** **** ** **** ******* *** **** ** *** ** * ******. Terrible business that SHOULD NOT be supported, unless you want to get taken advantage of.

  The Gift Group

  Date: 11/10/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
  
  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.
  
  Some fruits was substituted however a fruit basket was received,