Reviews

This profile includes reviews for The Gift Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Gift Group has 12 locations, listed below.

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  The Gift Group

  5B - 1399 Kennedy Rd Scarborough, ON M1P 2L6

• 

  The Gift Group

  102 - 130 Sparks Ave North York, ON M2H 2S4

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  The Gift Group

  1017 - 77 King St W Toronto, ON M5K 2A1

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  The Gift Group

  Milford, CT 06460

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  The Gift Group

  5600 Orangethorpe Ave 1906 La Palma, CA 90623

Review Details

• Review fromTeella P

  Date: 13/04/2023

  1 star

  Teella P

  Date: 13/04/2023

  Apparently this group operates under many different names, the one I'm dealing with is Beer n Grub. I ordered a subscription & chose quantity of 1 (thinking 1 month). However it renews every month & is IMPOSSIBLE to cancel. I've contacted them many many many times, am told it's canceled, only to get charged & another a box delivered the next month. The chat doesn't work, phone # is voicemail only that they never respond to, & ****, unhelpful email responses. I've even told them the issue (looks like a new order is automatically placed each month under a new order # so they cancel those orders but the next month it places a new order again) but the last response I got was that my orders were canceled & since I contacted my credit card company to dispute the charges, they couldn't help me further & sent the unwanted box anyways. Not only did the issue NOT get resolved, but in March, they actually started charging my card TWICE... My credit card company said only way to prevent future charges is to cancel it & get a new one. We have ALL of our bills & everything set on that card so I'm now in the process of canceling everything & will have to update them when the new card comes. *** *** **** ** **** *** ********* *********** ** **** * ******** ******* **** ****** ** *** ** **** *** * ***** ** ******** * ***** ********* ** **** ** **** ***** ** **** ******** **** ****** **** ** ****** * ***** *** **** ******** 

  The Gift Group

  Date: 21/09/2023

  We are terribly sorry to learn about the bad experience you've had, and that you've felt the need to voice your frustrations online.  Although we try our very best to address all of our customers’ concerns in a timely, reasonable manner, upon further investigation your situation must have been overlooked, for which we sincerely apologize. We never meant for you to feel unheard.

• Review fromMary S

  Date: 01/04/2023

  1 star

  Mary S

  Date: 01/04/2023

  Had an order with them that wasn't sent out on time. Tried to get in touch with them to upgrade my shipping but they told me there was nothing they can do. You can't reach them on the phone either. I have complete lack of trust in the company, I'm not sure if my engagement gift will ever make it - but you can be sure they don't care.

  The Gift Group

  Date: 21/09/2023

  Unfortunately you contacted us after your order had already been shipped, which is why we were unable to make any changes to the shipping method, as you had been requesting.

  
  

  Once an order is dispatched, fulfilled, or in transit, we are unable to make further changes to the order, which includes modifying the shipping method.

• Review fromLauren S

  Date: 06/03/2023

  1 star

  Lauren S

  Date: 06/03/2023

  ******** ******** I mistakenly ordered 2 of the same product. Reached out to customer service immediately to cancel one of the baskets and no one has ever answered the online chat or picked up the phone. Instead I emailed customer service for their help and they ******* me for being an ***** who doesn't know how to order products online. ****** **** * ** *** ***** ***** *** ** *** ** ***** ******** ***** ******* ** *** ***** ******** **** **** ********

  The Gift Group

  Date: 04/06/2024

  We acknowledge your concerns, and we understand the frustration caused by the ordering error. It's important to note that, as per our terms and conditions, we cannot guarantee modifications to orders once they are in the processing stage. We did make efforts to check if any changes were possible, but the timing of your request made it unfeasible.
  
  
  
  However, we must address your threat of filing a chargeback, which is a form of fraud, and your subsequent mention of reporting us to the BBB. We believe that we handled the situation in a professional manner and acted in accordance with our policies.
  
  
  
  We take pride in our commitment to customer service and will always work to resolve any issues amicably. Nonetheless, we urge customers to thoroughly review their orders before finalizing them to avoid such situations in the future.

• Review fromJennifer S

  Date: 25/02/2023

  1 star

  Jennifer S

  Date: 25/02/2023

  Their motto is clear - get the customer to give you money and then they get what they get whenever they get it, regardless of what we advertise for delivery times. I ordered something on Wednesday to be delivered within 2 business days. It wasn't. I did have hope though because their courier (they don't use a national courier, or someone who works weekends apparently) indicated my package was out for delivery all day Friday...until it wasn't. Around 6PM local delivery time, the package status changed from out for delivery to in transit and not to be delivered until Monday. I called - voicemail twice; no reply. Like others I finally started to receive communication via email - and the customer service I received from Olivia (CSR) was patronizing at best (she told me I couldn't have a refund - fine I wasn't asking for one; she then told me it was my fault the package wasn't delivered today (1 day after expected delivery) because I had paid for two business days not the weekend and I should have read fine print closer...., and Archie (CSR) simply told me it was out of his control and thanked me for my patience. I am planning to dispute the charge with my credit card company. I wish I had checked here before ordering from this difficult shell of a company that actually sends its baskets from Hazelton's company. Ridiculous. I hope BBB can look into this **** company praying on people who want to send good vibes to others who need them. The outcome is the opposite actually. And if CSRs had an inch of respect this might have made the process less irritating.

  The Gift Group

  Date: 21/09/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We ship all throughout North America.  Naturally, delivery times will vary depending on an order’s destination, which is why customers are always granted an opportunity to choose the shipping method that best meets their needs so their orders can arrive on time.
  
  When customers are placing an online order, once they enter their shipping address they are provided with several different shipping methods that indicate the minimum length of time required for an order to be delivered.  As is the case with most online retailers, the shipping method determines the transit time, otherwise known as the minimum length of time required for an order to be delivered once the item has been dispatched.
  
  Customers may also opt for expedited shipping at an additional cost (express, overnight, next-day, priority) should they require an order to arrive faster than the minimum timeframe offered by ground shipping.
  
  This information is shared with all customers before they finalize their order by completing payment, and is also included on each order confirmation/receipt.

  
  

  Business days do not include weekends.

• Review fromMilla V

  Date: 24/01/2023

  1 star

  Milla V

  Date: 24/01/2023

  I ordered a gift basket worth over $100 for Christmas. The person never received it although the company alleges that it was delivered. The customer service is only reachable by email, and they are not accommodating. I can't talk to a live person and can't get my money back.

  The Gift Group

  Date: 21/09/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry you haven’t been able to locate your order, despite tracking information confirming that the order has in fact been delivered to the address we were provided with.  Signatures are obtained if/whenever possible, but they are never mandatory. Furthermore, most courier services have suspended signature requirements as a result of COVID-19 in order to maintain social distancing, and protect both drivers and recipients during the pandemic.  As such, the vast majority of packages are delivered directly to the recipient’s front door/porch (or concierge/mailroom, if applicable) by default, without a signature requirement.  Customers are always encouraged to refer to their tracking information to remain updated as to the whereabouts of all packages.
  
  Unfortunately there are situations where unauthorized parties might remove a package from its correct delivery location, rendering it “lost” or “stolen”. As frustrating as this is, unfortunately “porch piracy” is a reality we simply can not control. As long as we have tracking information or proof of delivery from a designated courier confirming delivery, as the seller we can not be responsible in the event that a package is deemed lost, missing, or stolen by an unauthorized party.

• Review fromSHELLI J

  Date: 01/01/2023

  1 star

  SHELLI J

  Date: 01/01/2023

  ** ***** **** * ***** ** ******** *****? I sent a gift of craft beers and they received *** ************ Light and ****** Lite!! When I emailed their customer service I was told that their T&Cs allowed for substitutions. Sure, you can substitute for another CRAFT beer, not crummy light beer. **** **** **** *** **** **** ***** ******

  The Gift Group

  Date: 19/06/2025

  Thank you for your review. Your feedback is very important to us, as we are always working towards improving our services.
  We’re sorry to learn that some of the items you received were different from what was originally ordered. Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner—especially when an order is time-sensitive and/or intended for a special occasion.
  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to factors beyond our immediate control. In such cases, our team uses their discretion to substitute any unavailable products with similar items of equal or greater value, in order to ensure timely delivery and avoid further delays.
  While we understand that personal preferences can vary and that certain substitutions may not meet specific expectations, we can assure you that all substitutions are made with our customers’ and recipients’ best interests in mind. We apologize if this particular substitution did not meet yours, and we do appreciate your feedback.

• Review fromAna-Paula I.

  Date: 28/12/2022

  1 star

  Ana-Paula I.

  Date: 28/12/2022

  Took more money than I authorized during the transaction and have not delivered the gift basket that was ordered. ***** **** ******* ** *** ****** **** *** **** ***********

  The Gift Group

  Date: 21/09/2023

  We are terribly sorry to learn about the bad experience you've had, and that you've felt the need to voice your frustrations online. Although we try our very best to address all of our customers’ concerns in a timely, reasonable manner, upon further investigation your situation must have been overlooked, for which we sincerely apologize. We never meant for you to feel unheard, although it seems highly unlikely that we would:
  a) charge you more than you had agreed to be charged, and
  b) not deliver an order altogether

• Review fromRosaAnabela T

  Date: 23/12/2022

  1 star

  RosaAnabela T

  Date: 23/12/2022

  ********** ************ Company also DBA Heart Thorne which is website I ordered from.Ordered Christmas gift basket with multiple items(cheese,sparkling wine, fruit) and forever flower for my elderly friend recovering from recent hospital stay.
  Wrong order sent -small fresh flower bouquet only delivered. Company refuses to deliver correct order. Manager Valerie refuses to allow me to speak to supervisor or owner for resolution. Wants to only pay partial refund when not one piece of order fulfilled. How is this company still allowed to be in business -it is clearly deceptive ?

  The Gift Group

  Date: 21/09/2023

  Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
  
  We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
  
  Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.

  
  

  Based on your comments, we offered to refund the customer what they were eligible to have been refunded for.

• Review fromMelanie R

  Date: 22/12/2022

  1 star

  Melanie R

  Date: 22/12/2022

  * **** * ***** ******** ****** I ordered flowers for a friend's birthday and selected and paid for same-day delivery. I purchased them well before the 11 am PST cutoff for same-day delivery. They refused to deliver them that day. I went back and forth with a customer service rep who was extremely **** to me and said it was all my fault. I asked for them to cancel my order (since nothing had been made or delivered) and give me a refund and they refused. I said I would move forward with disputing the charge with my credit card company and was told to "go ahead." Not an ounce of kindness, apologies, or willingness to help. ***** *** ****** ******* ****** *** ***** ** ***** ******* **** ***** * ***** **** ******* **** ** * ***** ****** ** *** **** **** **** ********* *** **** ****** ** ** * ***

  The Gift Group

  Date: 19/06/2025

  Per our records, the delivery date you selected when placing your order was for the day after your purchase—not same-day delivery. Our system only allows same-day delivery if that date is chosen before the 11 AM PST cutoff.
  You placed the order with the next-day delivery date and then contacted us to cancel after the order had already shipped. As a result, we were unable to cancel or refund the order.
  We stand by our policies and the accuracy of the information provided during checkout.

• Review fromMelanie R

  Date: 22/12/2022

  1 star

  Melanie R

  Date: 22/12/2022

  **** ******* ** * **** *** ** ******** ***** * **** ** **** *** ******* ***** ** *******s. Shame on me for ordering anything before looking at reviews ***** **** **** ********** ****** ******* ** ***** ******** ******** ***** *** ********* ** *** **** ******* **** ***** ** ***** ********. I ordered and paid for same-day delivery for a birthday gift well before the 11 PST cutoff time. After the fact, I was **** ****** told that they wouldn't deliver it that day and said it was my fault. They were ******** ***** ******* unapologetic, and unwilling to help in any way to make things right. ****** ***** **** ******* ** *** ******

  The Gift Group

  Date: 21/09/2023

  We are terribly sorry to learn about the bad experience you've had, and that you've felt the need to voice your frustrations online.  Although we try our very best to address all of our customers’ concerns in a timely, reasonable manner, upon further investigation your situation must have been overlooked, for which we sincerely apologize. We never meant for you to feel unheard.

  
  According to our records, customer service explained to you that your order was scheduled to be delivered on the date you selected, which was December 22nd. Although you had chosen same-day delivery as your shipping method which would have been December 21st, your order was scheduled to be delivered December 22nd, because in most cases, delivery dates take preference over the chosen shipping method.