We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Telus Mobility

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Telus Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Telus Mobility has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 155 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bradley M

      Date: 26/10/2023

      This company ***** there service is always going out. And they are horrible at keeping you updated and connected to the internet. **** *** ** ** **** ** ***** *******

    • Sati I

      Date: 24/10/2023

      I signed up for home internet services, but the promised activation didn't happen as scheduled. This has left my family without vital internet for my work-from-home setup, ******* ******* *** ** ********** ********** *** ** *** ************, without TV, and with a malfunctioning security system.
      While I had a technician appointment today, they didn't show up. Telus support informed me that the technician rescheduled without notice and might not arrive until tomorrow.
      I'm also disappointed with the sales representative who initially convinced me to switch to Telus. He's unresponsive to my calls.
      I had been enthusiastic about Telus and recommended their services to ***** other families, *** *** *** *********** ********** **** ******* ************* 
      I urgently request Telus to rectify the situation and deliver the promised services promptly. I expect a swift resolution and appropriate compensation for the considerable inconvenience and disruptions this situation has caused.

    • Richard T

      Date: 22/10/2023

      The worst customer service of any provider. You can’t reach them online or by phone, making it impossible to resolve any issue.

    • Sylvia B

      Date: 19/10/2023

      * ***** **** ** * **** ** * ***** * ******** horrible customer service. Hung up on me 3 times . I refused to have a call back as they told me the first time they would call in 10 minutes 3 hours later I was calling them back. Hold for 1 1/2 hours promised they would call me back this time I refused after asking 3 more times she told me the manager was calling me right away not to worry and she promised over and over right now. Then she said I will call you back to make sure she did. It’s now 4 hours later still no call. ***** ******* *** **** ***** ***** ******* ********* *

    • Nadeem A

      Date: 18/10/2023

      ***** ** *** ***** ******* ********** Its very expensive of all and secondly, you will get bills even if you cancel your service and had no balance left.
      * ********* ******** ** ****** **** **** **** ***** ** *** **** **** **** ***** ** ** ********** ***** ****** 
      I was stuck with telus because of contract. And paid almost 300 every month with only 80$ plan.
      * *** ** *** ** ***** *** **** *** **** ** ** ** ***

    • John I

      Date: 17/10/2023

      Worst Service I have Ever Had to Deal With
      * ** ****** ***** * ****** **** based on their ridiculously poor service. I have spent countless hours over countless sessions attempting to sort out issues. They continue to charge me for services/items that they should not. They repeatedly do not follow up on promises made. At my hourly rate they owe me thousands of dollars for my time they have wasted!
      On a positive note and the only reason I am still with Telus, the cellular coverage is good and the home fiber internet is great. As well, our local on-site service man is fantastic.

    • Shawn V

      Date: 15/10/2023

      When Telus took over our home security from ******, our service got really bad. My Security was accidently disconnected for 10 hrs. Telus monitoring did not even notice or notify me. I pay monthly to them for monitoring, which appears useless. I will discontinuing with telus, as home security in a rural area can save a life.

    • Sergio A

      Date: 20/09/2023

      Telus Mobility has ignored all the issues I was facing with a new phone and a new plan I recently acquired. Call customer services several times. The one thing they made clear is that they would prefer to lose a customer rather than solving the issues.
      * ***** *** ****** ** * ******* ********* ***** ******** ******* ********* ** ** **** ************* ********* ** ****** *** ** *** ** ***** **** * ***** **** ** **** ***** ***** ** ** ******* *******.
      My experience with them and their customer service in the last several weeks has been nightmarish.
      ** ***** 

    • Jason B

      Date: 20/09/2023

      ***** ******** ******** **** ***** ***** Just lost my business twice in 24hrs. I just opened a small business and yesterday tried to get a second line for the business. Got quoted for ridiculous prices offered like 25gig of data for $85 a month. **** ** **** *** **** ******** Then today I just waited on hold for 1.5hrs trying one more time to see what they could offer. Based on one thing, that they get me a vanity number for my company. Once I finally got someone on the line after being transferred 4 times they said I needed to pay $50 for the search with no guarantee that I’d get the number and then $100 to connect it if I could get it. **** **** *** ****** **** **** ****** $150 for a phone number before we start talking about a plan! ****** *********** * *** ** **** ******** ****** ****** **** **** *** *** *** ****** ** *** ******* ******** ** *** **** **** **** ********* **** * ** **** The number I want is available I just wanted to see if it could have my area code added. ***** **** **** ** **** *** ***** *** *** *** * ****** **** *** ****** ********* ***** *** ****** ** ******* ** ********** *** **** ********* ******* *******

    • Brittany A

      Date: 20/09/2023

      Telus mobility *** *** ******* ******** ** ******* ** *** **** ** **** **** *** **** ** ****** they ruined my credit after I canceled my plan with them. They told me it was done and then kept charging me. I had moved overseas and changed banks and everything so I was unaware of the new charges. When I was a customer they could never answer my calls I would sit on hold with them for hours until finally getting through to a customer service person however now home in Canada again they call me 2-3 times a day trying to sign me up again. **** ******* **** *********** ******* *** ********* ****** **** ******* *** **** **** **** ****** ** ********* ** **** **** **** *** ** *** ******* * ** ****** ************ *** ***** **** ************ *** ***** *** ** ***** ***** ** ****** *** ******** ****** * ********* ******** ***** **** **** *** **** ***** ***** **** *** *** **** ** ******* *** **** **** *** ******** *** **** ** **** **** **** ****** ** **** ** **** *** **** **** * ***** ***** ****** ** **** *** ********* ******** ******* *******

    Telus Mobility is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.