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Business Profile

Wood Fences

Property Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Fences.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:16/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fence & 4 other neighbors fences came down after the wind storm in May/22. The neighbors all wanted to hire Property Pro. despite my reservations because he had no online presence, I agreed because 1 neighbor had already used him in the past. The work began on Aug. 21st & still isn't finished for myself & 3 others. The inv. he 1st sent wanted me to pay 16.82% HST. When the Ins. Co & I questioned it, *** (owner of Property Pro) said it was 3.82% for ***** The Ins. Co. & I told him he couldn't do that & he then removed it. When I was asked to get his GST # for the Ins. Co. because it was not on his inv., he said he didn't need to provide it because he made less than $30k per yr. * ********* ** *** *** *** ** *** ********** ** ** ** ****** ********* ** ** *** ****** ****** *******? He then removed the tax from the invoice. He's invoiced close to $30k for our fences alone & works elesewhere as well.
    *** comes to do work in the death of night & only uses his cell phone light. The side he's done at night has gaping holes at the bottom; pointy screws are sticking out everywhere & this is a serious safetly issue; the panels are diff. heights; boards are crooked &loose; the spacing btw planks is all different; there are no caps for the posts; the gate is 1/2 ft off the ground & is not bolted to the side of the house; he's not replaced the old wood on one side where it needs to be bolted to the house. Despite repeated attempts by myself & the neighbors to reach him to get him to commit to fixing & finishing the job, he continues to not respond to any of us. The other neighbors want to hire someone else, but I can't because the ins. Co has already issued the cheques in his Co.'s name. I've only given him 1 cheque. Ive not given him the balance yet. On Oct 24th he texted saying he'd be done in 72 hrs or he will give me $100 for each day he was late. He now refuses to honor that & still hasn't finished the job. I have text message, an invoice and photos to coroberate.

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