Reviews

This profile includes reviews for CAA South Central Ontario's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CAA South Central Ontario has 4 locations, listed below.

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  CAA South Central Ontario

  60 Commerce Valley Dr E Thornhill, ON L3T 7P9

• 

  CAA South Central Ontario

  440 Niagara St Welland, ON L3C 1L5

• 

  CAA Central Ontario

  768 Gardiners Road Kingston, ON K7M 3X9

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  CAA South Central Ontario

  148 Manitou Dr Kitchener, ON N2C 1L3

Review Details

• Review fromMichael N

  Date: 13/04/2023

  1 star
  Terrible customer service * ********* ******** ******* Even the manager is not following up .

• Review fromClaude L

  Date: 26/03/2023

  1 star
  Horrible service my wife call them she's in the middle of the road, they said 90 min so I end up calling à town truck, I not gonna deal with them anymore,

• Review fromDenise M

  Date: 24/03/2023

  5 stars
  Zach just unlocked our vehicle in 10 second flat. He was so friendly, great customer service!!

• Review fromPeggy M

  Date: 11/03/2023

  3 stars
  March 5, we needed a tow truck on the side of a highway late evening due to hitting a deer. The first tow driver couldn't figure out where we were even though we were giving him directions and receiving direction thru dispatch as well. Finally showed up and refused us because he "had a phobia to blood" there was no blood on our vehicle. Left us on the side of the highway, 10 p..m. in winter. The following tow operators that arrived over an hr later were terrific, courteous and helpful.

• Review fromPamela S

  Date: 27/02/2023

  1 star
  We broke down on a cold night. No storm, no special events, in the middle of the city. They said 30 minutes after 45 minutes they another hour. The fact that we were freezing like crazy and it was now past midnight didn’t bother them at all. We got lucky and a non CAA tow truck drove past us and offered us a tow. He said that CAA only pays a tow truck driver $20 for a tow and so nobody wants to do it. He said they rescue thousands of people a year from CAA. By the way, the automated call for our tow truck driver came on my phone at 4am!! Four hours after we initially called CAA. This isn’t the first time they have taken forever on a tow but it will be the last time. ***** ******** ********** *************

• Review fromMaria K

  Date: 26/02/2023

  1 star
  I have the CAA membership and have CA as my insurance provider for my home and auto. We’ve been with them for a couple of years and never had an issue with them taking their payments. We recently had our car stolen, and engaging them for help through the claims department has been absolutely abysmal. There is zero communication, they are not forthcoming with any information, they are also not looking to put me as a consumer first. I have had to escalate to multiple points and I’m still not getting any luck. The whole mantra praying the customer for us, and total satisfaction is absolutely not the case. * ****** ****** ********* **** ** ******** ***** *** ********* **** ***. They have good rates which are competitive against the market, but when it comes to actually getting things done through the claims department, it is just not worth the time.

• Review fromJoey M.

  Date: 22/02/2023

  1 star
  CAA Auto Insurance
  I bought a new truck in 2021. While sitting at a light waiting to turn I was hit by a lady who ran the light and hit me on the driver's side.
  As a result my truck which was less than 5 months old and had less than 10,000 km on it sustained extensive frame and axle damage. Because I bought extra insurance through **** and had full replacement insurance I felt confident the insurance company would do the right thing and write the truck off taking everything into account.
  Was I ever mistaken? Not only did they patch it back together, they expected me to drive a vehicle with a confirmed bent frame stating the bend was within their tolerance level. I had 2 independent frame and alignment shops say the bends would cause problems for as long as I owned the vehicle.
  I then gave all reports to CAA adjusters and reps asking them to write it off again but they refused stating they were re-fixing it. Now the repair wasn't $20,000 it ballooned to $39,000.
  The end result CAA hides behind government protection and regulations paying out as little as possible even to legitimate claims. ** * ***** **** **** ******* ***** ***** **** *** *** **** **** ********* ****** ** **** ********* ******* ***** ****** *** ******* You want an insurance company that stands behind you and want to help you.

• Review fromTimothy G

  Date: 21/02/2023

  1 star
  Try to upsell me and add new members to my account before they would help me with my vehicle I was out of the country and my daughter had my car and despite verifying my email address my name my phone number so they could verify that it was me and cancel my account they wouldn't help me with my car

• Review fromShawn B

  Date: 07/02/2023

  1 star
  **** ****. I call for tow in morning they say 3:30 pm latest. It was five I call back they say should be there by midnight if not call tomorrow! Wow

• Review fromDanielle T

  Date: 06/02/2023

  1 star
  * ***** *** ********** Winter, when you most need CAA, will disappoint you. Two hours waiting for a call back on Sunday evening. It was -10. I called for a ride home and left my vehicle in a parking lot. When they finally answered me, I asked for a morning tow. "Estimate of 10 am But call back to confirm. 830 won't be busy. We will likely answer right away." I called at 0835. The message said estimated call wait was 5 minutes. The call was answered 75 minutes later.
  Imagine you are out of town and your vehicle breaks down. Now imagine waiting for hours on the phone in the cold, expecting that CAA will come to your aid. What options do you have? Call your own tow truck? Stay in a hotel and hope CAA comes through? That's why you pay for CAA. Needless to say, we will not be renewing our membership. ** **** **** **** **** ***** ***** Extremely poor service, not reliable.