We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skating Equipment

Figure Skating Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skating Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ***************** blades size 10 from figure skating boutique website on 12/01/2023 for $1,179.99 CAD. Order number #8218. Received the confirmation email, on 12/4 I called the store asking when my blades will be ship, and representatives informed me that blades are out of stock with unknown availability date. I asked to cancel the order, she advised she cannot do that and I need to send an email. I did email cancellation request. Received a response fro
    Owner that he will do that. Next day - no cancellation and no refund. I send the business a message through ****** since ****** was a payment used.
    Sent follow up email to a business asking for refund. Owner response was- since I contacted ****** - he cannot refund me!! Because there a hold on a account. Contacted ****** and they advised that seller can refund with no problem and there is no lock.
    Sent another 2 emails to a seller asking for refund - no reply. This is very large sum of money to not receive refund!

    Business Response

    Date: 12/12/2023

    Dec 7, 2023 Refund to ******* ***** Details -$1,179.99 CAD $0.00 CAD -$1,179.99 CAD

    Your refund was processed, so i don't know what the issue is.... You complained to ****** and they put the funds on hold, so i could not do anything until they unfroze your transaction. You will have to call your credit card company if you have further issues, *** ** *** *** **** **** ***** **** ***** ** **** ******* **** *** *** ************* ******* *** *** ******

    Payment received from ******* *****
    December 1, 2023 at 12:27:45 PM EST
    Transaction ID: *****************
    Payment status: REFUNDED

    Payment type: Checkout


    Gross amount
    $1,179.99 CAD



    Shipping address


    ****** ******
    **** ****** **** *****
    **** ******** ** **********
    ****** ******
    Confirmed
    Print packing slip

    Tracking Information


    Add the tracking info for your physical packages to keep things organized and help you benefit from seller protection. It is a win-win.
    Seller Protection
    Eligible
    Eligible when you...
    Ship to the address on this page.
    Save your tracking or shipping info.
    Follow the requirements for seller protection.
    Transaction activity Details Gross amount Fee amount Net amount
    Dec 4, 2023 Temporary hold Details -$1,136.03 CAD $0.00 CAD -$1,136.03 CAD
    Dec 7, 2023 Payment from ******* ***** Details $1,136.03 CAD $0.00 CAD $1,136.03 CAD

    Order details Quantity Price Subtotal

    1 $1,179.99 CAD $1,179.99 CAD
    Purchase total $1,179.99 CAD
    Payment details

     

    Customer Answer

    Date: 12/12/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****** * *****

  • Initial Complaint

    Date:09/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Order#**** Jan 2, 2023: I purchased **** **** Rev blades $743.99CAD online. I found the member discount program right after the purchase and asked if I can cancel the order and repurchase the same item using the discount card. Jason D. agreed to cancel #**** and refund the above amount.
    2. Order #**** Jan 3: I placed an order using the discount card. Items included: ****** **** **** Rev $650.99CAD (blades) **** ******** 220E $618.74CAD (boots) ** ******* Rev 8" $675.49CAD (blades)
    a) Jason instructed me to order ******** 220D and he will change to 220E. The website had no 220D so I ordered 225C and confirmed with Jason that my order is for 220E. Jason also added ******* ********** 8'" to the website to match 220 boots.
    3. Jan 9: Incorrect amount refunded - $650.99CAD
    For **** **** Rev, the store refunded the amount of new order which was placed with the discount card (Order #****) instead of promised $743.99CAD (Order #****).
    4. Jan 15: ******** 225C (wrong size) was delivered. I made multiple phone calls on Jan 16 and 17, and emailed on Jan 17 to discuss the return process. No one responded. I returned the item via **** which cost me $56.55 USD.
    5. I have been trying to resolve the issue and called the store more than 20 times in Jan, Feb, but no one answers the call. In two occasions, a lady answered the call but she said that only Jason can handle the issues and he was not available. I left my phone number but I have not received any response or received ********220E or ******* Rev 8" to date. I also emailed them multiple times but no one responds. I no longer wish to continue the purchase and want the refund immediately. I sent the final warning by email to the store on Apr 21 but no response.
    6. The store owes: Refund amount difference of **** **** Rev $93.00CAD; ********220E $618.74 CAD;
    ** ******* Rev 8" $675.49 CAD; **** Shipping Fee to return the wrong item shipped by the store $56.55 USD
    Total: $1,387.23 CAD AND $56.55 USD

  • Initial Complaint

    Date:31/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of **** *** *** figure skating boots in size 255 B from this specific store. They are warnteed under the store for a specific amount of time (around a year and a half). They broke in that time frame. I have sent photos and had conversations with the owner. He asked me if my address was the same (which it is and I also resent it for him) for the new skates as we were under the impression. And the messages stopped after that communication. I called and no answer. I emailed and no answer, so this is my next stop. I seek out my new skates or I want money back so I can purchase a new pair. These skates are dangerous to skate in and are no use for me to wear. The skates were over $900 with taxes.

    Business Response

    Date: 31/03/2023

    * **** ** ********

     

    Boots are 18 months old, have been worn for that time with no complaints. Customer reaches out in September for a replacement pair which i said i would look into and get to her when stock arrived. Stock has still not arrived anywhere in Canada.... so i cannot replace these at this time. We have a large ocean shipment in customs at which time i would be able to replace them

     

    For the record i was being very nice and covering these at MY expense, as their is no warranty on an **** boot after 90 days. I try to be nice and fair to all my customers, but that seems to lose its appeal in situations like this. i don't deserve the negative reviews for replacing a 1000- skate at my own personal expense.

     

    When the new boots arrive they will be sent to the consumer and this matter will be dealt with. She can keep the old pair as well.

Figure Skating Boutique is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.