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Business Profile

Bank

BMO Bank of Montreal

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for BMO Bank of Montreal's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank of Montreal has 137 locations, listed below.

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    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:29/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      was a victim of fraud and false advertising.
      I went to my bank of montreal in Vernon B.C. to inform them of a despute with ******** (of which got nowhere)
      I was told i would have to file despute claim with ****** ****
      ****** **** stated I would have to do that at the bank
      Well this went back and forth, I got run around and have been taken for $4019.00
      And left with no accommodation
      ****** **** has a dispute web site that I filed, but they stated they do not do disputes? And I was to do that with my bank,which told me to go to ****** ****
      I put my dispute in a e mail to BMO and have never recieved any reply

      Feb 6, 2025, 07:11 EST
      Stopped in to ***** ******** ***** to confirm reservation and was told that they would not honor the resevation because of my small dog
      When i made reservation the site stated pet friendly and also made a note in the special request box that i had a small dog and the reservation was confirmed
      Now i am in Mazatlan with no place reserved
      Please refund my money asap



      ******** listing stating pet friendly



      Guests and rooms2 Guests, 1 Room
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    • Initial Complaint

      Date:29/05/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 21, I was going to pay my tuition at ***** ***** **********. It was the last installment of my tuition, at $2400. Around May 10, I had put over $2500 on my credit card in order to pay for my tuition. I also paid off my **** at the same time. When I went to pay my tuition, my credit card was declined. Upon checking my bank accounts, I noticed that my **** credit card limit was reduced from $5000 to $900 and my ** was reduced from $30,000 to $27,600. This change was on May 13.

      There was no indication that BMO was planning to make this change at any point. It also meant that my access to my tuition money was lost. I have been carrying a high balance for two years due to some financial stress. However, in the last 5 weeks, I had made significant changes to my financial situation and was able to make major progress. Because of this change at BMO, I have not been able to pay tuition on time, and I will likely incur interest charges at the university.

      I understand that carrying a high balance is a problem and a risk to the bank. However, changing access to credit without consultation of the customer and without the customers consent is beyond problematic.

      This sudden and non-consensual change to my access to credit has destabilized my situation. * **** **** ** *** ***** ** ****** ** ********* **** ** ******* *** * ***** ** ****** **** ********* *** ****** *** *** ***** * *** **** **** ******* *** *** ********* **** ** * ***** ****** ** **********

      I understand that banks need to assess their risks to borrowers, but changes to credit need to be done with consideration of the individuals situation. This change to my credit card limits also means my "credit utilization" has increased again. As I had been paying balances down, I was also pushing down my utilization rate. This maximization further weighs on any progress I was making.

      My hope is my credit will be restored* ** **** *** ** *** *********** ****** ****** ****** **** ** ****** ** ** ***** *****

    • Initial Complaint

      Date:21/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As an RDSP holder I am supposed to have the $4 chequing account free of charge. Since opening the account a few months ago, I have been charged the $4 fee. ** *** *** ******** ********* this fee should be waived for seniors, students, and RDSP HOLDERS. I have called customer service who transferred me to mutual funds who transferred me back to customer service. The mutual funds dept sent an email to my branch to perform the change. Nothing happened. I called my branch two weeks ago and left a voicemail to call me and no call back. * ** ******* ***** *** ******** ** ***** ********* ** *** *** * ********  Can someone please rectify this and stop ignoring me???

    • Initial Complaint

      Date:16/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 9th me and my partner went into the branch because we mobile deposited a cheque . Not the first time we have done this. Because the cheque was in my partners name the bank manager said she refused it. And we could just get a new cheque , annoying but okay. So now months and months have gone by. I contacted ******** which is who the cheque is though. They said the branch had the money so come to find out the manager never sent the cheque back. ******** said BMO should give me the money. And the bank manager has refused *** ** *** ** **** *** *** **** ************** ******* ** *** ** ******* ******* ** *** ******** * She has been very very rude to me and even kicked my partner out of the bank. And closed our accounts .

    • Initial Complaint

      Date:24/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** ** ******** ******** *** * *** ********** ********** **** ** *** *** ** * ********* ******* ** * ******** ******** ** ******** * **** * **** **** ** *********
      Recently, I visited the BMO branch located at 3495 Lawrence Avenue East, in person to request assistance with a transfer from my locked-in RRSP account. I spoke with both the assistant branch manager and a BMO representative, but neither were willing to help me complete the required forms. They claimed the process was too complicated and that they did not understand it.

      Despite explaining multiple times that I am unemployed and struggling with a chronic illness—making access to my RRSP funds essential—I was dismissed without any support. I left the bank feeling ignored and uncertain about how to access my own savings.

      I urgently need help navigating this process.

    • Initial Complaint

      Date:12/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card with an available credit limit of $12000, I had just paid $12000 to pay off the balance in one sum. I tied to use the card a few days later to find out it has been maxed out. Very confused, I logged into my banking app to see what is happening. I see they reduced my limit to $5000 without any warning(If I knew they were going to do that I would have kept my $12,000 and just made payments). I called to see WHY my limit was decreased. They had no reason except telling me it's because of my credit score. This doesn't make any sense because my credit score is higher than it's ever been and my TDR is lower than ever.(Also, now that I have a maxed out credit card now, my credit score will decrease significantly). They told me they sent me a letter stating they were going to decrease my limit which I did not receive. So I filed a complaint. Then I finally received a letter which was dated for February 26th. Telling me they're going to decrease my credit limit on February 11th. **** ***** **** * ******* ********* ** ** *************** I really want to know how this came to be and why I'm told no one can do anything about it no matter who I talk to.

    • Initial Complaint

      Date:24/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *******************

      Bank conducted unauthorized credit check.

      Agent assigned to resolve initial complaint failed to.conduct any fact-finding with me.

    • Initial Complaint

      Date:16/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received calls almost every single day for over a year stating that my account has missed payments. I did miss two payments years ago but went on a payment plan and have not been late since. I call every week and they agree my account is in good standing but I continue to be ********* at all hours of the day. They will not fix it on their end and I am concerned of what this is doing to my credit.

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank told us there would be no fees on all our bank accounts if we kept a minimum balance, but there were hundreds of dollars in fees. I watch my accounts closely, and I discovered the fees after they piled on for 7 years. There were hundreds of dollars in fees, and they were hidden by only showing up if we made more than 1 withdrawal from our savings accounts per month. I asked for them to refund the fees, and they would not.

    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card with this company I had a complete debt settlement through *** credit which zeroed the balance when looking at my credit score the account was not zeroed and they have been charging me interest *** ********** on the amount I had believed this amount was cleared no attempt to contact me was made

    BMO Bank of Montreal is NOT a BBB Accredited Business.

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