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Business Profile

Bank

BMO Bank of Montreal

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for BMO Bank of Montreal's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank of Montreal has 137 locations, listed below.

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    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27, 2023 I filed Transfer Account Documents with the ***** **** to have my 3 accounts transferred from Bank of Montreal Private Wealth (**** ******* **** ******** ***.) to ****
      One of my three accounts have been transferred to ****
      *** has informed me they have requested the Bank of Montreal 3 times during the last three weeks to transfer my other two accounts and as of yesterday April 20th, the Bank of Montreal claims they have not received any requests regarding transferring my other two accounts to ****
      *** has asked me to contact the Bank of Montreal and ask them why they are ignoring the ***** **** (***).
      Since I have not being able to have access to my money in my *** accounts, it has impaired my ability to do my personal business.

    • Initial Complaint

      Date:14/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day,
      I am a member of the Canadian Armed Forces stationed in the US.
      I needed to open a US bank account so I could get my pay checks deposited to it. I decided to go with BMO ******, which is the BMO version in the U.S. For that to happen, I needed to have a Canadian BMO bank account. When we opened the account we deposited $1300/CDN. I informed the bank that I will never use this account because I am stationed in the U.S. and I will not need a Canadian bank for any transaction. That it is solely to open the BMO Harris account in the U.S.
      This account was dormant for almost a year. I never used it for any transaction. Even the debit card is stored in a safety box along with my other sensitive documents.
      On March 20th there was an unauthorized access to my checking account where there was an e-transfer for $1500. I didn't receive any notification on my phone, no email no nothing.
      I filed a complaint with the bank where they launched an investigation. The investigation number i was given:
      1-**********
      After less than a week the complaint was rejected.
      My issue is with the bank that they should've exercise due diligence and notice:
      1- that this transaction involves a large amount of money
      2- its out of my banking behavior.
      3- All the banks I deal with have a transfer limit per day that they don't allow any amount above that limit which is usually $500. If it is above $500 they would call me personally on my phone to authorize it.
      The transaction should've been stopped. The same issue happened to a colleague of mine who is also stationed in the U.S. but with his **** bank. The bank noticed that the transaction was out of his character. They put a stop to it and never authorized it. All this leads me to believe that it was an inside job.
      I called the bank's ombudsman 4 times leaving them messages but I never received any reply from them.
      I want my $1500 back from the bank.
      Kindest regards

    • Initial Complaint

      Date:13/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First allow me to provide background information, I have been with BMO for over 20years and had a wonderful relationship with my local bank in Ottawa. I am a Public Service Federal employee and presently in Costa Rica since August 2021. I maintain a good relationship with my branch *** ******* ****** but they can not assist me with this complaint as it is out of their scope of responsibility.
      I have numerous accounts with the BMO and my Primary Chequing account normally over ten's of thousand of dollars but lately I had to move money out of the account ** ** ***** ** *** ************* *** **** *********  * *** ********* ** ***** ** ***** **** *** ***** ** ********* *** ** ********* ********* *** **** ******* ** it all started with extremely low withdraw from my Scotia Account in Costa Rica. So in November 2022 I noticed a 2$ withdraw from my Primary Chequing account and upon communicating with the bank they indicated that it was an error and ensure that all my account where set to ONLINE banking which would resolve the matter.
      But same situation in December, January and February where I official made a complaint and *****, ****** <******.*************> was to address the problem until again March 31, 2023 another 2$ vwithdraw. I have attempted to communicate with *** *****, by emails and left 3 message on his voice mail ************ but never received a call back or answers to my emails. **** ********* ** ******* ************ *** I request a solution form BMO as soon as possible as this is caused unnecessary stress to me and my spouse.

      Note that it requires for me to call the service center of BMO on a monthly basis to address the situation and the fact that I am in Costa Rica is not a small task.

      I remain available for further information if necessary.

      Respectfully,

      ****** ****** **** **** ******** * **** ** *** ***** ** ****** **** ** *** ***** 

    • Initial Complaint

      Date:28/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card company is ********* me for debt I don’t owe over fraudulent transactions made on my account.

      It’s my understanding that they can’t charge me for these transactions.

      They constantly call me and send messages.
      It’s been going on for 4 months now.

      I tried closing my account but that didn’t help either.

      Is there any recourse for me?

      Thanks ***

    • Initial Complaint

      Date:14/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a client and cardholder with bank of montreal, i applied for a american ********** and attained the card for spending while living in the USA.

      As a member of BMO, the annual fees were waived and i didnt have to pay anything for the card. the card was not linked to my everyday online banking so when i moved back to canada, the card was paid off in full and remained in my possession, and active in the scenario that i returned back to the United States.

      Several YEARS later, the card was again, used for a family vacation. I called about the card, informing the Bank teller that i would be travelling to the USA for a breif period and would like to use it. When i got to there, i tried the card with no success. I had to rely upon alternative solutions for money.

      When i got back to canada, i Inquired about the card. the Lady informed me there was an outstanding balance on the card. Upon investigation, I learned i was Charged the annual fee of 30.00. Without any notification, the BMO overdue department filed a claim through a collections department to collect the 30 DOLLARS.

      I explained to the department the overdue fee was a annual fee that, attached in my contract was waived upon activation of the card.

      the instantly reimbursed the money and corrected the mistake.

      HOWEVER. The department filed an overdue payment with my credit report. and they have failed to correct that. this is significant in my day to day finances because it shows as in infraction of a payment that was missed for over a year.

    • Initial Complaint

      Date:07/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to renew my mortgage and switch from my bank to BMO and obtain a pre-approval.
      During last month they asked for many un-relevant documents (like the birth certificate of my children, ...) and finally they failed to provide a mortgage pre-approval letter.
      In other banks I get a pre-approval by providing much less documents in an hour but they constantly demand more and more documents that are not listed on their website.
      I can provide more delta later.

      Mortgage Specialist: ******* ********
      Manager: ***** ******** 

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank statements show someone else's address, name, and bank account information. I have been calling into BMO for a few years regarding this. I can contact them about anything else, and they will come to a resolution. When I ever bring up this issue, they lock my account and tell me to go into a branch ****** ** *** ** **** **** *********** ** ******** ***********

    • Initial Complaint

      Date:25/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past ten years I had a payment going from my debit card to an old credit card. I didn’t realize this because I had another credit card with the same monthly payment of $200. When I realized this in November of 2022, I requested a refund of the $12445.00 credit on the credit card that had been accruing. BMO ********** never alerted me that this credit was on the card. I have still not received the refund cheque. BMO ********** says they sent it to the wrong address, despite me providing the correct one. I have called repeatedly, made complaints, gone into the branch and filed an investigation. I have still not received my refund. It has been over two months. I am hoping for some help with this. I am being penalized for a mistake of the bank and they are not giving clear answers about when they will refund my money. Thank you.

      On November 21st

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a BMO credit card. I have been locked out of my account, including online access, by BMO account management, AM. I am unable to see or know my outstanding balance or received payments. I have made a payment on December 28th of $20,000, and want to know when it has gone through my account. I have talked to BMO AM 2x. The first time they transferred me to another line, where I was told, again, that I was locked out and needed to talk to accounts management. I talked to AM again and was told that I would not have access until the payment cleared, but would not allow me access to the account to determine if it was cleared. I was told to go to the branch. I expressed that I was told to call in by the branch. I was told that I would remain locked out and not have access to an account that I have a legal relationship to. I am unable to determine if I have monies owing or not.

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed some damaged appliances that I received from **** *** and they are doing nothing to help me, **** *** is doing nothing to help me either, all appliances except for the microwave we're given to me damaged and $2,000 of damage done to my house, they're ******* supposed to help me with disputing these items but they are doing nothing to help me and tell me there's nothing they can do for me, they put the money back to my ********** and charged me for the appliances and did nothing to help. I paid for brand new appliances, not damaged appliances.

    BMO Bank of Montreal is NOT a BBB Accredited Business.

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