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Business Profile

Bank

Royal Bank of Canada (Client Care Centre)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Royal Bank of Canada (Client Care Centre)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Bank of Canada (Client Care Centre) has 147 locations, listed below.

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    Customer Complaints Summary

    • 341 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:31/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RBC's credit card fraud department is currently unreachable, rendering them unable to meet crucial customer needs. The only way I can reverse fraudulent charges on my credit card is to contact RBC via phone. However, due to "exceptional wait times" ** ***** * ***** ***** *** *** ** ********** ************ *** ****** * ****** ** **** ******** *** ************* ** I am entirely unable to reach an agent. After waiting six hours on hold to retain my place in the queue, I was automatically disconnected. This **** ***** ** ******** ******* ***** ** **** *** ***** *********** ** * **** ** *** ********** *** **** ********** ** ***** ******* ****** ********* renders it impossible for me to reverse fraudulent charges.

      Business Response

      Date: 31/08/2022

      "We're sorry to hear of your disappointment. RBC will reach out to the client directly. For privacy, we do not provide updates via third parties. Client can reach RBC's Client Care Centre at 1-800-769-2511."

    Royal Bank of Canada (Client Care Centre) is NOT a BBB Accredited Business.

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