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Business Profile

Bank

Royal Bank of Canada (Client Care Centre)

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Royal Bank of Canada (Client Care Centre)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Bank of Canada (Client Care Centre) has 147 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 92 Customer Reviews

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    Review Details

    • Marg R

      Date: 10/06/2024

      **** was merged with RBC back in November. I had a line of credit with **** and always paid my monthly payment on time and online. Got a letter back in September saying that **** was being bought by RBC and that my line of credit would be changed to a personal loan. Online payments would not be accepted and instead had to do pre-authorized payments. Got all of the paperwork filled out, and got a letter saying the pre-authorized payment set up was successful and that my payments would start in April. In March, **** proceeded to take 3 payments out of my account, totally $125. April rolled around and my payment didn't come out. I got a call from RBC of course asking about it, and I asked them why they hadn't taken it out (I bank with another institution, NOT RBC). They then informed me there was a problem with the set-up of my pre-authorized payments and would have to reset it. May rolled around and the same issue - the payment did not come out of my account. Another phone call from RBC asking for the payment. I again asked them why they hadn't taken it, since they are not allowing me to pay online. They advised me to go into a branch and see what the issue was. I went into the Branch to get this sorted out - they couldn't tell me what the problem was. I told them that I just wanted to pay out the entire amount, since it was a small amount and they waned to charge an obsene amount of interest and stretch it out over 48 months, which is ridiculous. So it was set up for the entire amount to come out. Well, fast forward today - 6 rude phone calls later from RBC and the money STILL has not come out of my account. Worst customer service and bank ever. No one is reading the notes on my file before they call me - they read them after. Beyond frustrated.

    • Shane H

      Date: 17/04/2024

      So I bank with them for years and I cash my sister's check she's endorsed them to me signs her name on the back it's never been a problem and then I put $10,000 of hers in there they lock my account freeze my card take my money lock me out of it it says call the number you call the number they're like oh I can't do anything you're going to have to go in the bank go in the bank ** **** *** **** **** at the Wellington location in Ottawa and then she calls the bank manager over the bank manager **** **** **** ****** ** **** * ******** even though these are legal government checks and tells me all it can take more than 90 days to get your money back ** *** **** ***** my money for more than 90 days and you won't release it or send the checks back that makes no sense how you can do that ** ****** ****** ** *** **** ** *** ** *** **** * ****** ****** **** ***** ****** *** ******* ***** **** *** ****** *** **** ***** **** ******** *** ***** *** **** **** **** **** I can't get through on the phone I can't get answers from bank I can't get answers from the teller so like I'm stuck they're like oh I'll call the back office back office it's like oh well we don't know what we're doing with it l*** **** **** ** *** ***** ***** ** ******** * **** **** **** ** ** **** ********** ******** ****** ******* **** ** ** ***** *** **** *** ******* ** *** ** **** ****** *** ******* **** * **** ******** ******** ******** I'm going to have to take them to small claims to get it our legal money back that is ours

    • Steve S.

      Date: 20/02/2024

      In my 30+ years as a developer/builder, Royal Bank of Canada has been the most disastrous nightmare of a banking experience in my career (thanks to branch manager Melanie S. Kelly H.  MGR Janice L. et al), requiring 60+ hours of our time in phone calls, emails, repeat travel to and from a notary public (40 min drive x's 6), attorney consult with fees for a power of attorney (PoA), etc. just to gain necessary access to our funds. Branch Manager *******, Kelly H. and Tammy C. all knew our main objective was to conduct a real estate transaction in Canada remotely from our residence in the Southwest United States. However, they set us up in USD and CAD accounts that did not allow us to access or move the funds required in the time required without physically being present at an RBC branch in Canada. After going back and forth for almost two weeks trying to resolve how we can access our funds, I came up with an idea to create a power of attorney to allow my attorney in Canada to pick up a draft cheque to fund our real estate transaction. I spoke with Tammy C. asking her if there was any other option besides a time consuming and expensive PoA. She said she knew of no other option. After hanging up with Tammy, thinking that just couldn't be the case, I spoke with RBC advise center rep. Aiana. After explaining our situation, Aiana stated (in phone call I recorded) she had no idea we were given such **** account advice and said we should have been set up from the beginning in an "Everyday" account, which would allow us to order and write cheques in CAD. Within minutes, Aiana set us up in that Everyday account and we immediately ordered cheques, which were then lost in the mail. Running out of time on our settlement calendar, we were forced to spend over $550CAD on the PoA and notary costs. ** ** **** **** ************* **** ***** ** *** ******* *** *********** ********* ******** ** *** ******* ** *** ********* ******* ** ** *** *****

    • Ted H

      Date: 16/02/2024

      Depositing a certified check and then spending money right away they said the check was ********** so I’m on disability and they’re taking all my money out of my bank account and leaving me with nothing *** *** ***** **** ** **** and everything over a certified check *** ***** ** ****** ** *** ******* ******* ** **** ****** ****

    • Danielle M

      Date: 23/01/2024

      Advisors do not understand services they provide and mislead clients into opening accounts under false pretences.

    • Greg G

      Date: 10/01/2024

      **** **** **** **** ******** My dad and I are from Canada and came to the USA for golf. We have an RCB travel credit card that does not work when we travel. This is a travel credit card, and they canceled it when we travel, sending us in loops for 5 hours trying to get a hold of someone to fix it. We have been in the USA for 3 days now and can't buy anything because of this card. If we didn't have another credit card (not RBC), we would be stuck here with no money. We have been calling for 3 days, a total of 15 hours on hold, for absolutely no change. I would suggest never ** * ******* ***** go with RBC; ***** ******** ******* ***** ** ****** ** * **** ******* ** * ***** ** **** ** *** ***** ** **** ****

    • Jason K

      Date: 28/12/2023

      ******* ****. they mis-managed my mutual funds and lost it all. My dreams are shattered

    • R. A

      Date: 01/12/2023

      I have been with RBC for last 22 years. It is going day by day from bad to worst. There is nothing as customer care now. All the back office people are so **** and they don't care of their customers. It looks like they don't care for any business. I will be soon moving out of this Bank soon. * ** * ****** **** *** I had a very bad experience dealing with the bank reps. If they cannot help us why are they for? It was my mistake to transfer a big TFSA to this bank *** *** *** **** **** ******** ** * ***** I will soon CLOSE ALL MY ACCOUNTS soon. ** *** ****** ******* ******* ** ***** ***** ****** *****

    • julian d

      Date: 30/11/2023

      So I have 4 accounts with this bank that I DO NOT WANT that they refuse to close. Against my permission today the clerk at this branch then updated my entire profile and now im getting non stop emails from rbc
      Tried to close my accounts for over two years now. Was told is was done years ago. I continue to receive emails about my open and active accounts including a tfsa rrsp and direct investing account. This is completely unreal considering all these accounts were closed. I drove 3 hours to home branch to be told there is nothing they can do, and that the manager wouldn't care about my situation ******* **** *** ********) ***** ******** *** ****** ** *** *****. Although the phone agents are even worse. I'm now sure its not just that branch. Anyways, the clerk proceeded to try and open a savings account. when I came to close accounts.
      **** ** ********** ********* ********. I'm told at the branch no one can close my accounts, ***. Same thing when I phone in, no one has access. So apparently this bank just keeps your money, Info, and denies it exists. Then refuses to close accounts and profiles. **** *** ** ***** ***** *** * **** ** **** ** **** **** ***** ** ***** ******** ********* ********** ********* ******** **** * ***** * **** ******* **** **** *** ***** ** ******* ** ****** *** ***** ***** *** * **** ****** **** **** ****** ** **** *****

    • Williams O

      Date: 27/11/2023

      RBC as a company lacks decorum and it reflects on the employees. It doesn't matter who you speak with ( AI, online client rep, branch manager etc) , they subtly tell you ' we don't care, take your business somewhere else'. I have had all my major banking with RBC for over 10 years. The simplest of banking activity takes minimum of 3 business days except when they want you to open a new account. I have decided to close all of my accounts with RBC after being patient year after year

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