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Business Profile

Bank

Royal Bank of Canada (Client Care Centre)

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Royal Bank of Canada (Client Care Centre)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Bank of Canada (Client Care Centre) has 147 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 92 Customer Reviews

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    Review Details

    • Yana V

      Date: 25/11/2023

      No care, no appreciation, no respect for you as a long-time customer and abysmal/non-existing customer service! Recently, someone managed to hack into my account and still all of my money. I had to wait one month for the money to be credited back to my account, but NO ONE EVER explained to me how it happened, whether or not I should take any precautions in the future or even send me a note of apology. It seems that it is NOT safe to keep your money at the bank any more, ** **** ********** * ******** ********** *** ***** I definitely will stop dealing with this bank!

    • Love C

      Date: 23/11/2023

      ****** ****** **** They have no customer service, wait times are over 6 hours and then they tell you that someone needs to call you back after you've given them all the information that you have and waste more of your time? Horrible. And not to mention that they talk all over you and don't actually listen to what you say. The guy kept calling my name over and over and it was sooooo annoying and high pitched. Just horrible.

    • Michael G

      Date: 20/11/2023

      I've been with RBC for over 30 years. In the past, contacting a representative was never an issue, however waiting over 2 hours to report fraudulent transactions on my credit card, finally speaking with someone, to be placed BACK into the queue and wait another hour is an unacceptable business practice.
      If a 30-year customer with all their services with the institution isn't valued, why bother staying? I'll be searching for another bank.

    • Dany G

      Date: 17/11/2023

      * ***** **** *** ******** ******* ****** when you have an urgent issue you are put on hold for hours after you have been greeted by a very **** annoying AI boot that hangs on you if you wrongly type your card number. There is no info on how long you have to wait, or option to be called back. *** ** ******* ****** ****** I would not recommend anyone to have to go through this and it is not acceptable for such a big and ******* institution that represents Canada to have such a lousy service. ** **** ********* ******* **** **** ***** **** ****** ***** * *** *** *** ******** ***** ***** *** *** **** **** **** ** *** *** *** ******** ********* ** ****** ****

    • Zaid H

      Date: 03/11/2023

      RBC customer service have been deteriorating from bad to worse. As there is no chat online service I had to call RBC for services not provided online. Needless to say that branches lack ********* employees, the only option available in my case is to call. It seems that the option to call back customers have been removed. I have been waiting on the phone by now for an hour and 23 minutes listening to their silly repeated recording. My call is about a follow up on promised action not yet performed by RBC after 3 weeks. Considering that RBC is the largest financial institution in Canada, I wonder about the service provided by the other institutions. *** **** ** **** * ***** ******* ******* ******* After waiting for around 90 minutes an advisor from the charge back answered the call and suggested to transfer it to another specialized person. I asked her to make sure that this person will take the call and she assured me that the call will be taken. She transferred the call and it was one ring then the line got disconnected!! It's sad and to bank with RBC....

    • John M

      Date: 03/11/2023

      I just wanted to close my account, since the free intro period expired and I was paying a monthly fee but not using it.
      In-app support took a long time to reply, then told me it would cost extra to cancel via chat. Then, without waiting for my decision, immediately disconnected the chat.
      Phone support were nice enough but unable to help. There were no appointments available for the foreseeable future at my local branch but they suggested I could just turn up to a branch to see if I "get lucky".
      At the branch, I'm asked why I want to close the account, to which I explain that I don't want to pay a monthly fee. I am **** ****** told "banks have to make money. Expecting a bank account without fees is like walking into ******* and asking for free food". I explain that I hold several bank accounts in a few countries and don't pay a monthly fee at any of them.
      "Well how do they make money?". I explain that they have my deposited money, which they can invest for profit, and also provide additional services like mortgages and overdrafts. Then I remember, I didn't actually come here to explain how banks work to a **** bank clerk.
      Terrible systems, awful app, hopeless, useless support *** ************ **** *** **** ****** ***** ** *** ******

    • Matthew S

      Date: 01/11/2023

      ******** ******* ******** Etransfer limits are a joke. Arbitrarily change your limits lower, blame it on a backend computer, then allow you to re realise them, at one point for 6 months, then next time it randomly lowers it they say it when they raise it again its only for 30 days, then next time it lowers, they say they can't raise it. Due to this and this and this **** **** ***** **** ** *** ******. Give it to me. I pay rent with etransfer and where ** **** in Canada are you renting for 1000 a month. Now I have to send three separate transfers over three days for a 2040 Rent. They aren't protecting the consumer, they're protecting their own *** from having to cover liabilities if a user gets hacked or something. I don't care. I'll sign a waiver, give me my *** money. ** * ***** **** **** **** * **** * ******

    • Mark E

      Date: 30/10/2023

      RBC was my first bank. I have been with them for 30 years. Even now they still treat me like I'm just a number. Every other bank that I've been with has shown some modicum of respect and desire to. Please the client. **** **** ** ********** ********* ************** *** **** **** ****** ******* ***** ****** **** *** ******** *** ****** **** ***** This past week was the last draw. I paid off a line of credit expecting to have my line of credit still available to me with the interest rate that I had, only to find that the clerk completely closed the line of credit. You would think this would be pretty easy to reverse. I didn't request it closed. She closed it. Give me my line of credit back. Nope, four separate times I've been sent to some higher form of "customer relations" and four times they told me the problem was rectified four times it was not rectified at all. *** ********** **** ** **** ***** The only reason I'm still with them is because my parents are with them. Otherwise I would have dropped this a long time ago. **** ******** ***** ****** *** ****** *** ** **** ****** ** **** ** *** ****** **** *** ***** ***** **** **** ** *** ******

    • pamela H

      Date: 15/10/2023

      I deposit an amount on Oct 11 and i saw it in there. I have a check go through they NSF and date my deposit Oct 12 and check 11. That is fraud. I dont care if your a bank or whoever your thieves in ever step of the way. I opened an account and i plan on closing it ASAP Most horrid bank i have ever seen

    • Rebecca M

      Date: 03/10/2023

      I have been with RBC for a long time. Generally I am pretty happy with them. However, September 5th I ordered from **** **** on my **** *****. They typically charge you twice and reimburse one charge as they call it a “hold”. Typically all my charges are returned.
      However, two charges came out of my bank for $77. None were returned. I called **** **** and they said the refund was processed and is sitting with RBC. I called RBC and this is exactly what the rep told me to write down “ Already spoken with online banking who’s already spoken with support for cards and security .Credit is showing in back issue and not in bank account”. Therefore, my credit is sitting with RBC which is not reflected back into my bank account. I’ve been transferred through every department who says they see the credit pending but it wasn’t pushed through and have never encountered this before. Then they transfer me elsewhere. I have been on the phone trying to figure this out for 4 hours alone this week. CAN YOU GIVE ME MY MONEY BACK RBC???? Its not even the money it’s the concept.

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