Reviews

This profile includes reviews for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairstone

  Toronto, ON M5H 1J8

  
• 

  Fairstone Financial Inc.

  9840 100 Ave Fort St. John, BC V1J 1Y5

  
• 

  Fairstone Financial Inc.

  4664 Lakelse Ave Terrace, BC V8G 1R4

  
• 

  Fairstone Financial Inc.

  4 2601 Highway 6 Vernon, BC V1T 5G4

  
• 

  Fairstone Financial Inc.

  101 2788 East Hastings Vancouver, BC V5K 1Z9

  

Review Details

• Review fromKayla D

  Date: 23/03/2023

  1 star

  Kayla D

  Date: 23/03/2023

  They check your credit without consent!! And even tho the advertisements say it wont affect your credit it def does, they told me I was pre approved for an amount and got me to jump through hoops and do a bunch of stuff , send them private info and then when I showed up to talk to them In person about it (keeping in mind that I never said I00% wanted the loan as I was researching and getting all the info to make sure it was actually going to benefit us ) and it wouldnt have with a 33% interest rate like omg no my credit card doesnt even have a rate close to that ! And yet got in the store and was told I was not approved and that none of what I was told over the phone was accurate or even a remote possibility! Absolutely a scam company especially with the one person saying oh ya you can get this and just put right liers and doing a hard check on credit with our permission ( I explained immediately on first phone call that I did not want to do anything if it would hit my credit and was assured it would not Blatantly lied to !
  

  Fairstone

  Date: 28/04/2023

  *****, we're very sorry about the confusion regarding credit checks. Our online loan quote tool uses a soft credit check to gain access to some, but not all, of the details required to make an application decision. A soft credit check does not affect your credit score because of it's limitations. However in order to provide a formal loan offer, a hard credit check is required and is done by the branch after they connect with you and receive your approval and indication you want to proceed with an application. You can learn more about soft and hard credit checks on our website here: ************************************************************************************

• Review fromAsha J

  Date: 21/03/2023

  1 star

  Asha J

  Date: 21/03/2023

  *** ** **** ***** ** ** **** ******This company is sending me the credit card requests, even after I told them not to. *** ********* **** ** ******** *******. I am not interested in that loan. This is annoying.
  

  Fairstone

  Date: 23/03/2023

  Hello ***** We're very sorry for the repeated offers you've received after your request for removal from our list. If a request is submitted, and there is any discrepancy between the contact details in our system and what we receive, the request may not be successful, and you would continue to receive mail unfortunately. This may be the reason for your experience. If it's easiest for you, you can connect with a live Care agent via web chat at Fairstone.ca and send a picture of the mail you've received so they can ensure it is an exact match and that your removal is effective.The other factor to consider, as you don't note when your request was made, is that mail offers are generated many weeks before they are delivered. So if you submit a request today, you may continue to receive mail that is already in production/delivery processes. This can occur for up to 8 weeks after your request as we cannot intercept the outbound mail. If your request was made within that period, the mail you're receiving may stop in the next few weeks.Please let us know if we can do anything else to assist you.

• Review fromKim T

  Date: 20/03/2023

  1 star

  Kim T

  Date: 20/03/2023

  ******** ******** ** **** ********* **** ****** ** *** **** *** **** ******** I purchased an item paid it off before the deadline. Thinking I was all done to start getting calls about an over due balance. Ummm what? I paid my bill. Only to find out that there is a ***** annual charge for a credit card I didn't ask for. After fighting it and agreeing to pay the 21 dollars which I did..and was told I am all paid and good to go...a couple months later get a letter in the mail from the collection agency. *** ******* *** *** **** ***** I ****** at the woman on the phone at Fairstone...this is my credit rating you are messing with. My account is paid in full..which by the way the lady at fairstone even said..so now what..more fighting with these people who clearing don't know how to do their job. So this will be my week of once again dealing with ** *********** company. * ******* ** *** ** ******** *** **** ******* ********  I know I will steer far away should this company be an option.
  

  Fairstone

  Date: 22/03/2023

  Hello ***. On some retail financing accounts, an administrative fee does apply. This fee is outlined in your financing agreement.Your feedback is valuable to us and will be provided to our team for consideration in the continued improvement of our services. We're very sorry that the service you received didn't meet your standards; and if it doesn't meet your standards it doesn't meet ours. We apologize for that failure.Unfortunately we are unable to address your concerns here, but will be happy to assist at ************** where you'll connect with our Collections support team.

• Review fromAshley W

  Date: 02/03/2023

  1 star

  Ashley W

  Date: 02/03/2023

  I had financing through ********************** (Fairstone) I paid it in full 2 years ago. I requested a letter of closure and was told I would receive it via fax in ***** hours nothing ever showed up I had to call back numerous times to be told that it will take 24 - 48 hours when I had already waited 4 days for it to come and I called now again and received the same information I then proceeded to ask for a manager which was then told I cannot be transferred to a manager they can put in a complaint request which I will then be contacted 24 to 48 hours later. I asked to speak to the people in charge of faxing the letter again was told that they do not take Calls. I need this letter as I am in the midst of financing a vehicle and this is the only thing holding up the process. This is by far the worst experience I have ever had with any financial institution they are extremely ************** and have a horrible system in place. I will never deal with Fairstone again as this has been extremely unpleasant.
  

  Fairstone

  Date: 04/05/2023

  ******, we are very sorry for the confusion, delays, an inconvenience. Account closure statements are provided electronically when your account is closed. Please be sure to check any spam or junk folders in case it was routed there by mistake.

• Review fromRomal P

  Date: 27/02/2023

  1 star

  Romal P

  Date: 27/02/2023

  Hello Team ,I am here to raise a concern that my *********************************************************************************************************** as I did not paid my monthly payments 2 time in a row that is why my plan got expired and the agent was h*** disrespectful and didn't even transferred the call to the manager even after asking him again and again and was not even giving me the email address to contact you guys after asking him again and again .I was never told by anyone from fair-stone or ******'s that this is a condition and nobody reads 5 pages terms and conditions trusting the company and hearing some good feedbacks .I have been using you with ******'s and also best buy and have been making the payments on time and closed a lots of different accounts and I am a very old customer of yours .I called you on customer care number last week to do the payment as I was having troubles paying it online and it was not connecting and that is not the first time even you can give it a try after entering account number and postal code when you will press the option of plans and when press 9 to contact a representative that is still not working and this is the reason I was not able to make the payment last time as well.I have payed every month till date and there is just one payment pending .I want that plan back that is why I chose ****************************************************************************************************************** connect to an agent that is not my problem .If it happens again and I am missing my payment 2 times in a row you can expire my plan and I wont complaint as I know this now.If you want me to use your valuable service in future please give me my plan back.If you wont I will pay it somehow but will never use your service again and will close all your accounts as soon as possible .Because this is not a pleasant experience .Agent also tried to sell me personal loan to pay off my plan
  

  Fairstone

  Date: 14/03/2023

  Hello Romal! We really appreciate your patience with us on this. Your feedback is very valuable to us, and is in fact, timely as well. I want to share with you that we are currently working on updating the retail financing documentation to ensure even more of the key details are boldly noted and easy to refer to. Your feedback has been routed to the team working on this project.I will address your questions as youve listed them on LinkedIn for simplicity and to ensure everything is covered.1.As you note, it is up to the borrower to review the details of their agreement to ensure they meet all of the terms. With any lending/financing agreement, missed or incomplete payments will affect the terms, whether it is penalties or loss of promotional terms. If you refer to your financing agreement, it states Finance Charges will not accrue on the purchase during the Promotional Period if the required minimum payment is made each billing cycle during the Promotional Period when due. If the minimum payment is not made when due or if a balance remains after the Promotional Period expires, Finance Charges will be assessed at the *** as shown in the Disclosure Statement.2.All retail customers are able to make payments online by adding Fairstone Credit Cards as a payee and inputting your account number. Did you encounter technical issues in this process? We can help address those if they are ongoing; please give us a call at ************ for assistance with this.Regarding why this wouldnt be mentioned, our support team is there to help resolve account issues and address your questions. If you did not inquire about the terms of your agreement, this may not have been mentioned.3.Unfortunately, there are no personalized alerts related to account details for any Fairstone accounts. The key dates of your agreement must be noted and tracked by you as the borrower.4.We understand that technical issues can occur during the payment process, and we take your feedback on that process very seriously. Our team is looking into the technical issues you experienced to ensure they are resolved. In the event of technical issues, we encourage account holders to leverage another means of making a payment temporarily to ensure the terms of their agreement are met, so they can avoid penalties or promotional cancellations. That said, we have reached out to discuss your account, and will be following up again tomorrow to further that discussion.5.The service you experienced attempting to resolve this issue does not meet our standards of care and we are very sorry for that; it should not have happened. We take your feedback very seriously and our ************************ team is reviewing the conversation you had for quality assurance and to provide any necessary coaching to the team.6.There are many reasons a late or incomplete payment can occur and we understand that. We certainly do not assume that someone who misses a payment has done so deliberately or is irresponsible. We appreciate your patronage and your commitment to maintaining an account in good standing, and were here to help however we can.7.The email you sent to ********************************* was received and a call was made to you in response to address your concerns. This is our standard process. The ***************************************** email address is no longer in use, so no follow up would have occurred here. This address has been removed from our website and communications for some time and is an unused service route. While we respect and appreciate your commitment to connecting with us, this particular email was unfortunately not the best resource.We apologize for the delay in response, and we are so appreciative of your patience and cooperation. A member of our customer service support team connected with you on March 6th to implement a solution to your concerns which we understand was successful.We hope your negative experience ends here. If we can do anything else to support you, please contact us again via web chat at Fairstone.ca, on ********* or at ************.

• Review fromFrancis J.

  Date: 25/02/2023

  1 star

  Francis J.

  Date: 25/02/2023

  I applied online for a 1500$ loan to pay off a credit card. I was told I was approved for 7500$ I told them I do not need the $7500 I just wanted the 1500$. The website stated that there would be no hard credit pulls and that it was very easy to get funded. The lady on the phone was very rude and asked me for all kinds of crazy information. She also asked for my landlord phone number and name, and 3 references name and phone number. She then said that she would only be calling these people if there was an issue. They did a hard credit pull and denied me a loan for $1500 without a co-signer. I do not have bad credit and I always pay my bills on time. **** ** * **** *** **** *** ****** ***** *** ************ ******* ** *** *** **** ******* ** *** ******
  

  Fairstone

  Date: 14/03/2023

  Hello ***. When you apply for a loan you'll receive an offer for the maximum amount you qualify for. If this amount is greater than what you need or want to borrow, you can accept any amount lower than it as your loan, like the $1,500 you were seeking. The application process is two-fold. As you used our online loan quote tool, a soft credit check would be done. This grants us access to some, but not all, of the details required to make a decision on your application, so what you are provided is a conditional approval. If you formalize this quote to an application, a hard credit check is required. While a soft credit check does not affect your credit score, a hard credit check **** More information is available about this here: ************************************************************************************ In a scenario where a cosigner is needed, there are more requirements in the application and verification processes as you mentioned. Of course, this process should be simple and easy, and not unpleasant as you describe. We failed to uphold our standards of care in the process of your application and we apologize for that. Your feedback is welcome and appreciated and will be provided to our team to inform our continued development and improvement.Our services are in no way a scam, and we provide all of the information required for every applicant to make an informed decision about their loan. You can review an example of our loan contract here: ********************************************************************************

• Review fromDaniel E

  Date: 16/02/2023

  1 star

  Daniel E

  Date: 16/02/2023

  Honestly.I went into this with a positive mind knowing consolidating my debt would allow me to move forward and establish better credit. The experience was great up until I received my money. I received my loan two days ago and it has already been a TERRIBLE EXPERIENCE. None of the cheques I received were accurate with the exception of one. I paid off one bill realizing I didnt have enough for a different bill. I contacted the specialist who helped me who stated I should have explained these payments to you because what was explained to me was that the debts I provided and requested a loan for would be covered. Now they are cancelling cheques and making it seem as though they have helped me. THIS IS NOT HELPFUL AND ID RATHER BE IN DEBT IT WAS LESS STRESSFUL. All they are doing now is messing with each cheque which doesnt pay everything off. *** * **** ********* ******* **** ****** **** **** ******* I was told when taking the loan I was PAYING OFF ALL MY DEBT. Which is most certainly NOT the case.
  

  Fairstone

  Date: 23/03/2023

  Hello ******. Firstly, we want to apologize for the inconvenience and the frustration that we know this situation has caused. It is never our intent to make a stressful situation any moreso; we know how complicated and intimidating this can be and we are very sorry to have added to your stress.Unfortunately in debt consolidation situations, it is not a guarantee that you will qualify for the full amount of the debt you'd like to consolidate. However without your account details we cannot confirm here whether this is the situation you are in.Your best option to resolve the issues you're experiencing is to meet in person with your Lending Specialist or Branch Manager. They will be able to go over your file and make any adjustment required. Alternatively, you can also reach a live Care agent during business hours through our web chat at Fairstone.ca.

• Review fromCarla S

  Date: 06/02/2023

  1 star

  Carla S

  Date: 06/02/2023

  I made my payments according to (before) their due dates. They started charging me insisting they never received payment. Several calls were made, I have proof of payment from bank statements, and payment was confirmed on one call (denied on the rest). They are still insisting they’re charging me anyways and when I asked to speak to someone else they told me “yes, you can speak to collections”. And told me he wasn’t supposed to give me any information at all and I should be grateful he told me anything. **** ******* ** ****** ** ************* ******** ****** *** ** ****** ** ** completely horrible with both paperwork and customer service. ****** **** ** *** ** ******** **** ********* ** *** **** ** paying hundreds of dollars extra and ******** to no end, with no resolution in sight.
  

  Fairstone

  Date: 04/05/2023

  Hello *****. Unfortunately in the scenario you describe it is likely an option C, that there has been an error in automatic payment set up and withdrawals. If your account has been sent to Collections, that is the team that will be able to best assist you in addressing your concerns. If your account has not been sent to Collections, please call us at ************ so we can work with you to identify where the issue has occurred and correct it. Any overdrawn funds will of course be returned to you.

• Review fromOver it customer

  Date: 31/01/2023

  1 star

  Over it customer

  Date: 31/01/2023

  ** * ***** **** **** *** * **** * ******* Have an equal payment plan, which I have been paying way more than my monthly obligation, just to pay it off faster. We'll, 1 year I to it and I get billed an extra $21 , which shows as being SPLIT INTO SEPARATE PAYMENTS indicating a 31.99%interest rate!!!?? When I called to clarify, the 1st person I spoke to would not give me any information citing that the phone number I was calling from was not associated with the account - no duh! I work the same hours as their office hours and can't call from my home #. The 2nd person I spoke to when I called back told me it is a MANDATORY MEMBERSHIP FEE. I asked if I paid offwhat should be my balance immediately and closed the card what happens if don't pay the fee? Was told the begin to accrue interest on that IMMEDIATELY. I checked my paperwork, and do not see anything about such fees. **** * ***** ***** they do ****** you the 1st few months even if you are making payments on time. And it's mnot fairstone calling, it's a collections service that now has your name and #. Canceling this account as soon as possible and never shopping with the business I started with ever again!
  

  Fairstone

  Date: 23/03/2023

  Hello ***. There are a few details we can clarify for you here to address your concerns. The first is that your statement would have been emailed within 48 hours, and depending on your settings, that email could have been routed away from your inbox by a spam filter. Please be sure to check your Junk and Deleted folders to see if it ended up there. The second is about the annual fee/'membership fee' you mention. This fee does apply to accounts with specific retailers, and is outlined in the Schedule 5 section of your financing agreement terms and conditions, under Annual Fees. Finally, the experience you describe as 'harassment' is certainly not a policy of ours, nor our intent. If our team is reaching out to you, it will typically be because you qualify for an additional offer, or there are account concerns to address. However, our Collections team would not be making these calls, nor would a ******************* unless the account was in a state of Collections.We're very sorry that your experience did not meet your expectations. We truly appreciate you taking the time to leave us this review and it will be shared with the appropriate teams so we can continue to improve our services.

  Over it customer

  Date: 23/03/2023

  My account has ALWAYS been un gd standing. In fact, this most recent statement had some new /other fee added onto it, yet again. Really tired of this! When I questioned the harrassing calls, the caller noted that the company sends names to them within a week of a payment due, and they don't get names taken off of the list even if payments get received ON TIME. Such nonsense. Will never borrow with this lender again

• Review fromDonovan R

  Date: 23/01/2023

  1 star

  Donovan R

  Date: 23/01/2023

  I was frauded, some one used my information to apply for a loan here, i got the notification and called them 3 mins after i got it, was not able to get ahold of anyone cause it was the weekend, called first thing monday morning and was giving a number to call, called that number and was told to send an email that will take 72 hours to a week to get a reply and THERE IS NO PHONE NUMBER FOR THE *********** how can this be in this time and age,, no phone number ?? i made a report to the police but they cant do anything until i hear back from god knows who at fairstone, by which time if they pay out what ever loan to who ever then what??
  

  Fairstone

  Date: 26/01/2023

  Hello *******. Unfortunately it does take some time to investigate these requests and follow up. Your best resource is the ************* number you were provided, and the email to our **************** who will support you in resolving the situation. We apologize for the confusion and inconvenience.