Reviews

This profile includes reviews for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fairstone

  Toronto, ON M5H 1J8

  
• 

  Fairstone Financial Inc.

  5540 Cambie St Vancouver, BC V5Z 3A2

  
• 

  Fairstone Financial Inc.

  7 2121 Springfield Rd Kelowna, BC V1Y 7X1

  
• 

  Fairstone Financial Inc.

  4664 Lakelse Ave Terrace, BC V8G 1R4

  
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  Fairstone Financial Inc.

  A 1080 Victoria St Prince George, BC V2L 2L2

  

Review Details

• Review fromCrystal C

  Date: 01/06/2023

  1 star

  Crystal C

  Date: 01/06/2023

  I would never recommend getting a loan through Fairstone. High interest rates and if you are even a day late on your payment you will receive countless phone calls ** *** ***** ** ** *********** Paying this off and NEVER using them again.
  

  Fairstone

  Date: 06/06/2023

  Hello ******** We're disappointed to hear that you were unhappy with our services. Our interest rates are very competitive in the market for our unique position as a middle ground lender. We are not a traditional bank, so our rates are higher than those institutions. While traditional banks serve customers with Excellent credit scores and high qualifications, we cater to customers with credit scores in the Fair to Good range, with lower qualifications. Borrowers with lower credit scores represent higher risk and interest rates increase as this risk increases. With our rates ranging from *****% to *****% we're able to serve a wide range of customers who would otherwise maybe not have access to funds at competitive rates. Of course that doesn't mean our services will work for everyone and we understand if we're not a good fit for you.As far as payment schedules are concerned, when a payment is missed you will incur additional interest charges as well as potential penalty fees. Your branch team will follow up when a payment is late to make sure everything is okay, to inform you of any charges, and to help facilitate your payment to avoid further costs.

• Review fromPaul J H

  Date: 26/05/2023

  5 stars

  Paul J H

  Date: 26/05/2023

  After trying to wrap my head around all the behind the scenes details of my loan and getting myself all stressed out for no reason ******************************* at the ******** Northside branch here in ******* took control and was able to put me at total ease I highly recommend going Fairstone for all your loan needs ********************* ********
  

  Fairstone

  Date: 29/05/2023

  Hello Paul! The lending process can be complicated and intimidating, but that's what we're here for. We're so happy to hear you were able to get the support and clarity you needed to feel comfortable and confident with your loan product.

• Review fromRachel K

  Date: 08/05/2023

  1 star

  Rachel K

  Date: 08/05/2023

  ****** ********** ********** I paid off a laptop and still was stuck with ridiculous interest. * ********* ******* **** I complained and was told it was waived.. still fighting. **** ********** ******** ** *** *** ***** ****** *** *** ***** **** ** ** **** *** ***** *** *** *** ******** ***** ** ***** **** *** Worst possible service *** *** ********* **** **** ****** I'll closed my account and will never use **** *** ******* faistone again.
  

  Fairstone

  Date: 12/05/2023

  Hello ******. The details of your financing agreement are outlined in your contract. Without knowing more specifics, it sounds like you opted in to a Same As Cash plan. For this plan, interest charges will accrue on the purchase from the beginning of the promotional period, but no payments will be due during the promotional period. If you pay the purchase price in full by the expiration date of the promotional period, all the accrued interest charges will be waived, and no finance charges will be assessed on the purchase.If you do not pay the purchase price in full by the expiration date of the promotional period, all the accrued finance charges will be assessed to your account. Your monthly statement would have noted the expiration date as shown here: ************************************************************************ We appreciate you taking the time to share your feedback with **, but we absolutely do not aim to mislead or misrepresent our services in any way. Your feedback has been shared with a team working on improving our retail statement document to ensure details and deadlines are a clear as possible.

• Review fromDenis G

  Date: 05/05/2023

  1 star

  Denis G

  Date: 05/05/2023

  Fairstone had called me three times offering me a guaranteed loan up to ****, they had sent out multiple letters as well. Upon landing a good job, *** ******* ****** **** ***** **** ** **** *** * ******* ***** *** ** ** decided to take them up on the offer they had given me. After 2 weeks of back and forth and total lack of communication I was told I was declined from their OWN GUARANTEED OFFER!!!! Complete lack of communication, *** * ***** ***** *********** ** *** *******
  

  Fairstone

  Date: 08/05/2023

  Hello *****. We apologize for the confusion and frustration the process caused for you. The 'guaranteed loan offer' you received is based upon previous/public information we can access without doing a credit check. It is also generated many weeks before you receive it; enough time for the qualifications you have to change. This is the key caveat to this offer. If your qualifications change during the time it takes to deliver the mail to you and you not longer meet our qualification standards, the offer may be voided. If your qualifications are stable, or improve, the offer is valid.If you'd like to be removed from our mailing list, please give us a call at ************.

• Review fromchristine B

  Date: 21/04/2023

  1 star

  christine B

  Date: 21/04/2023

  defaulted on my loan over a year ago. I finally got caught up, with no help from them, only ********** phone calls telling me they are going to start forclosure on my house. I have asked many times to be set up as auto withdrawal every payday to avoid me falling behind. they tell me every time, if i can get my account current then I can sign up for the auto withdrawal. so EVERY TIME on their website i choose the option to pay the full amount (due + past due). then I call them to say hey, its current, and I get told EVERY TIME that I still have ***** past due...EVERY TIME I PAY THE ENTIRE BALANCE THAT IS DUE!!!!!!!!!! *** ** **** ***** ***** *** ** **. they aready make enough in interest without price gouging me...The website says I am CURRENT, but when i speak with them directly, I am convieniently ***** behind. **** * *****
  

  Fairstone

  Date: 04/05/2023

  Hello *********. We appreciate you bringing this forward so we can share your feedback with the team as we are always working to improve our services.Automatic withdrawal is something you can set up through ************************* (OAM). When youre logged into online account management, you can set up recurring payments by clicking the Make a Payment button on the main page, and then selecting Recurring under Payment Details. Choose the frequency and amount of the recurring payment, then fill in the information for the account the payment is to be taken from.************************* can be accessed here: ********************************************** In regards to mistaken withdrawals, our Care team can assist with this. Please give us a call at ************ for support.

• Review fromAmanda L

  Date: 20/04/2023

  5 stars

  Amanda L

  Date: 20/04/2023

  I worked with the ****** Office Branch in ******* ******* today. My Consultant was ****** and he was very thorough in explaining everything and working with me to get the best rates possible with my credit and personal expenses. He even provided me with some improvements to my finances to put myself in a better situation financially.My experience was great from start to finish.
  

  Fairstone

  Date: 04/05/2023

  Hello ******! It's wonderful to hear from you and to hear that your experience with with ****** branch team was a productive and positive one. We love to hear from happy customers like yourself; your feedback is so important to our business. We will be sure to share your review with the branch team.As always, if there is anything we can do for you, don't hesitate to reach out. We are always here to help.

• Review fromMegan B

  Date: 20/04/2023

  1 star

  Megan B

  Date: 20/04/2023

  ******** ******* ******** * ** *** **** **** ** **** **** ******* * ***** *** ********** *** ***** *** ***** ** ********** * *** *** *** **** ****** ** *** **** ***** ****** **** ***** ** ***** I have never been a member with them nor would I ever after trying to jump through all the ** hoops they make you jump through. After doing everything they needed and wanted they continued to ****** me day in and day out to finalize paper work *********** a full time job and cannot drop everything and do what they need they call and call and call. Terrible service, horrible rates never again.
  

  Fairstone

  Date: 04/05/2023

  Hello *****. We're very sorry to hear that your experience was an unpleasant one. We apologize for the frustration this has caused. That is never our intent. We follow up persistently during the application process to ensure our customers' needs are met on their timeline. For many, there is a strong sense of urgency when it comes to an application and we do our best to meet that for them to make things as easy and efficient as possible.

• Review fromHarinder P

  Date: 16/04/2023

  1 star

  Harinder P

  Date: 16/04/2023

  Wanted to finance only $900 for 3 monthly payments, ran credit check with ******** Permanent resident status, 800 credit score, $63k annual income, working at same place for 3years, living at same address for 2years, paying auto loan for last 4years and still couldn't approve for just $900. Got Refused immediately.What a horrible experience. I would never recommend **** **** ** *******
  

  Fairstone

  Date: 28/04/2023

  Hello ********. We're sorry that we couldn't offer you a loan at this time and to hear that you were unhappy with your experience.Every application is subject to review against our qualification standards which include some factors you listed, like credit score, ability to pay (income), and payment history. But these are not the only factors to consider. Credit inquiries, credit usage and more also come into play and could be contributing factors that led to your application denial. We would be happy to share more context about your application decision if you are interested. Gaining more insight can be valuable to your continued search for a lending option. For more information, call your local branch and share the reference number you received via email with your Lending Specialist. With that they can locate your submission and share more insight. Find your branch's contact information here: *******************************************

• Review fromMarilou V

  Date: 06/04/2023

  1 star

  Marilou V

  Date: 06/04/2023

  Please, if you can use other means for financing, stay away from this firm. I've paid in full the outstanding balance so I don't have to incur interest on their 12 month no payment plan on March 6th, way before the due date of March 15th. I was excited to open my email to see a zero statement but they were charging me for $700+ charge as I should have paid on the Plans expiration date of Feb 2023. I argued for and against that the voucher on the statement clearly stated pay this amount by March 15th. I requested for a callback and have called them several times as none of the supervisors were calling me. I called again today and spoke with this guy who claims he's the account manager and offered me a lesser amount of $531. What a joke these guys are! Beware of their misleading statements.
  

  Fairstone

  Date: 28/04/2023

  Hello *******. We appreciate you taking the time to share your feedback with us; as it turns out, your input is very timely as we are currently looking to make updates to the retail statement to simplify the information presented. Your review has been provided to the team working on this project for reference.As you mention, the Plan Expiration Date (if it was the first plan expiring, or the only plan you had) is the date by which payment must be received in full. Per the terms of your agreement, failing to meet this payment date will result in your account incurring the accumulated interest for the full term.

• Review fromA. W.

  Date: 24/03/2023

  1 star

  A. W.

  Date: 24/03/2023

  * ****** **** ******** ** *** *** ************** **** *** *** ********** *** ** **** *** **** *** ********* ******* ** *** ******* Astronomical interest rates, and sub par ***** ********** *********) customer service.You can not get through at head office to make a complaint. antiquated answering service designed to make you give up in frustration.*** ********* ** *** ** ***** ********** ********** **** ***** ******* ************* *** ** ******* ** *** *** ******* ** *** ********** ******** * ***** *** ** *** ***** *** ***** ** *** ******* *** ***** ** ******** *** *** ******** ******* ** **** *******
  

  Fairstone

  Date: 28/04/2023

  Hello ******. We're very sorry for the unsatisfactory customer service you received. What you describe does not in any way meet our standards of care and we apologize for that. Your feedback has been shared with our management team for review so we can continue to improve our services.Our services are not predatory in nature. We provide an option that is competitive and reflects the cost and risks associated with serving the customers we serve. This does mean, of course, that our interest rates are higher than traditional banks. Our rates are also lower than those offered by payday lenders which often exceed 45%, where ours range from *****% to *****% on personal loans.Finally, we appreciate you sharing your feedback here and we're happy to report you can definitely leave us your feedback through a formal complain process which is outlined here: *****************************************************************************************************************

  A. W.

  Date: 28/04/2023

  Thank you so much for the reply! It was shocking TBH because of the customer service I had received from the individual already mentioned.I had figured no one would see my complaint as I have heard nothing from said individual .I would have thought she had not heard of the complaint, were it not for her mentioning it in yet another snarky, snippy email.Some people just dont get it.I will look elsewhere for any financing options in the future, should the need arise. And to be perfectly transparent, it was a necessary option at that time, and the product, though competitive in rates for similar products, was minimized and off putting by the interactions with such a callous, ***** and unhelpful employee. You would do well to stem any future loses by retraining this individual.. or better yet, move her to a position that is not public facing for any number of reasons.