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Business Profile

Coupon Services

SaversCity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After two weeks of never receiving anything I called in to cancel their monthly subscription. They messed everything up and charged me almost $27 for something I've never ever had, nor did I want, hence why I canceled it. Since they screwed up, the should honor their mistake, instead they refuse to refund me for something I once again never received. There's no supervisor to speak to, to resolve my issue. **** ******* ** ******** ** ******* They refuse to go back through their recorded phone calls that prove I canceled my subscription. T*** ** ********** *********** ******** ***** **** ** *** **** ***** ****** ********* ***** ***** ** *****

    Business Response

    Date: 13/12/2023


    Re: BBB Complaint dated December 7th, 2023

    We appreciate your patience and bring our sincere apologies for any confusion and inconvenience caused by the recent issue with your SaversCity.ca membership.

    Upon our internal investigation, we have identified the root cause of the misunderstanding. On October 25th, 2023, you reached out to our customer support team requesting a cancellation of your membership. Unfortunately, there was an oversight and the agent who assisted you mistakenly accessed an older previously cancelled account from 2017, believing it to be the relevant one. Consequently, the information provided regarding the cancellation was based on this outdated account.

    Upon reviewing your complaint, we were able to locate your active account however we note that there is a slight typo in our system that caused the error. The agent you spoke to on December 7th, 2023, successfully located and cancelled your membership associated with the correct account. Due to the initial agent’s confusion, the agent you spoke to on December 7th was unaware of your prior interaction on October 25th and could not verify the cancellation request.

    We have refunded the charge of $26.83. Please allow up to 10 business days for this transaction to reflect on the card used for the payment.

    We understand the frustration this may have caused and appreciate your patience and understanding as we worked to rectify the situation. If you have any further concerns or questions, please do not hesitate to contact us directly.

SaversCity is NOT a BBB Accredited Business.

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