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Business Profile

Educational Consultant

World Education Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid WES for the Pathways to Teach Canada credential evaluation service on December 4, 2024. I submitted all the required documents over three months ago. After multiple confirmations with WES customer service, I was told that all documents have been successfully received.

    However, due to a technical issue on WES’s end, my application status remains “On Hold,” and the system continues to incorrectly show that not all documents have been submitted.

    I have reached out to WES customer service more than twenty times via email and phone to resolve this issue. Unfortunately, each time I receive only vague or repetitive responses, and no meaningful steps have been taken to move my file forward.

    **** ******* ***** *** ****** ******* ********** ** ** ************ *****. I am requesting that WES urgently resolve this technical issue, properly acknowledge the documents already received, and finalize my credential evaluation report as soon as possible.

    Business Response

    Date: 28/04/2025

    Dear ****** ***,

    We have reviewed your complaint.  According to our records, we have been
    communicating with you about your file. 
    We have again sent you a correspondence on April 28, 2025, on what is required
    to proceed with the evaluation.  Currently,
    additional documents are still required. Should the applicant still need
    further assistance, please contact us at your earliest convenience.

    Sincerely,
    WES Customer Service

    Customer Answer

    Date: 28/04/2025



    Complaint: ********



    I am rejecting this response because: There are two things WES is asking me to offer today: 1. bachelor degree documents 2. the proof of professional standing letter from the ******* Department of Education.

    For both documents, I have alreday follow WES's instruction to send it. and I have confirmed with WES through email on March 5th, 2025, they told me it has been recieved at that time. * * **** ******** *** ********** ** **** ******

    However, I have done sending those documents again last week and today. I have also replied WES today through email about it. ****** *********

    It looks really like they are just looking for something wrong at my endto delay the process. The issue is not being solved. I really need to job to be done.




    Sincerely,



    ****** ***

  • Initial Complaint

    Date:20/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted WES for evaluation of my 3 years electrical engineering diploma I got from Lahore, Pakistan. First, I completed 10th standard at high school, then further 2 years in college. So this is equal to 12th standard in Canada. After 12th standard, I got admission in Technical college and completed my 3 years diploma in electrical engineering.
    WES send my evaluation report on Oct 29th, 2024 by saying that my electrical diploma is equal to secondary-level study in Canada.? That is 100% not acceptable by me as there is no comparison between Canadian secondary school and 3 years engineering diploma. I am a professional electrician ******* ** ******* *******. I need this evaluation for my immigration purpose *** *** ** ***** ** ******* ** ******** ******* ** *** **** ***** ** ***** ** ** ****** *** ****** *** * *** ** ********** ******* ******* *** ********* ******.
    I filed a complain to WES and see their response today:
    "As the minimum academic admission requirement is the Secondary School Certificate (Class X), we consider the program you completed comparable to secondary-level study in Canada.?We have reviewed your evaluation report and confirm it is correct."
    Today, again I filed a complain to WES but writing to you also in a hope that may be you can help me in this matter. **** ** ***** ****** ** ** ******* ** ** * ******* ******* *** ****** *** **** ******** *** *** *** *******. Please help me to get my correct evaluation report of my 3 years engineering diploma. * **** ** ******** ** **** *** ******** *********. Kindly tell me if you need some more information. Kind regards. ******

    Business Response

    Date: 26/11/2024

    Dear ****** *******,

    We have reviewed your complaint.  According to your file, we have already
    responded to your correspondence on November 19, 2024.  Please review your account for more
    information.

    Sincerely,
    WES Customer Service

  • Initial Complaint

    Date:24/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* *** ********* ** *** ******** ***** ** ****** the Applicant’s requirements are:
    1. WES must separate credits properly. *** ********** ***** ********* ******* ******* must be completely removed from the new account (it is not removed now). The evaluation report may not contain information about Medical Academy.
    2. WES must copy the course-by-course evaluation that had been done in the year 2019 from the previous account to the new account, and WES may not charge an additional fee for this copy, for it is a copy of the previous evaluation, not a new one.
    3. If WES insists that credentials can’t be separated and course-by-course evaluation will not be copied without additional fee, Applicant requires that the ********** new account for the separation of credits be closed and a full refund in the amount of 172$ be made.
    4. If the abovementioned requirements are not met, ********* **** ******** *** ****** ** ****** ******** ********* *** *** ******** ** *** ********** ********** ***** *** ******* ** *** ********** ** ******* *** *** ******* ** ********** ******* ** ** ******* ***. ********* **** ** ********** * ********* ******* *** *** ****** ******** **********

    Business Response

    Date: 12/11/2024

    Dear **** *********

    We have reviewed your complaint.  Our records shown that the Director of
    Evaluations have responded to your correspondence on November 12, 2024.  Please review your account online for more
    information.  Please note that as stated in
    our Terms and Conditions, completed evaluations cannot be cancelled and are not
    subject to a refund.

    Sincerely,

    WES Customer Service

    Customer Answer

    Date: 12/11/2024


    Complaint: ********

    I am rejecting this response because:
    I received the following response from WES: 
    "Upgrade evaluation reports include both the study that was evaluated in the prior evaluation report as well as any new study requested. WES does not provide separate reports for individual credentials and cannot remove studies that have already been evaluated. The first course-by-course report ******* included Diplom Spetsialista (Diploma of Specialist, 2001 from *** ********** ***** ********* **********) and Diplom magistra (Master's Degree), 2010 from ******* **** ****** ***** *********** **********.
    The second course-by-course report ******* included the credentials from the first report, and we added Academic Transcript, 1990 from *** ********** ***** ********* ******* *******. 
    The document-by-document report ******* for USA equivalency included all credentials from the second course-by-course report *******, per WES policy. 
    Please note that the reports for the USA and Canada are not the same."
    *** ******** ******* ******* * ********** ** *** **** **** *** ******* ******* ***** ** ****** ******** ********** Applicant has never ordered an upgrade evaluation, and the upgrade evaluation was not made by WES.  The Director of Evaluations has misinterpreted the facts. Events unfolded in a different way. Applicant contacted WES by phone in June and informed a representative that it is necessary to separate credentials from the course-by-course evaluation that had been completed in the year 2019 ********* ******* * ********. More precisely, *** ********** ***** ********* ******* ******* must be separated. The representative consulted a supervisor and answered that it can’t be done free and it is recommended to create a new account. A new account ? ******* was created, and payment in the amount of $172.00 was paid for the separation of credits. $172.00 was not paid for fantasy "upgrade evaluation." In reality, the credentials were not separated. The requirement for which Applicant has paid 172$ was not met. On October 11th, 2024, WES was contacted by phone. In response to grievances, a representative answered that the credentials can’t be separated. The Director of Evaluations states that "WES does not provide separate reports for individual credentials and cannot remove studies that have already been evaluated." WES represented that service (separation of credits) is available for compensation and charged 172$ for this service, while in reality the service doesn’t exist, ***** ** ****** *********** ** ********* *************** ********* ********** **** **** ** ****** ******** ******** **** **** The director's statement that "upgrade evaluation reports include both the study that was evaluated in the prior evaluation report as well as any new study requested" is false. The ********** evaluation that Director titled "Upgrade Evaluation" doesn't contain "new studies requested." The ********** evaluation contains only a copy of the previous evaluation in a degraded form. Not a single new credential and not a single new education were added. WES didn’t send requests to the universities and didn’t receive the confirmations in the year 2024. All this work had been done in the year 2019, so there was nothing to evaluate in the year 2024. Applicant has never requested and was not able to request the ****** evaluation of credits that had been done in the year 2019. WES can’t bill Applicant for a service that he did not request and couldn’t request, and that is different from what Applicant agreed to in the contract. ********* ********** **** **** ** ****** ******** ********* ****** *********** ** ********* **************** There is no signigicant difference in reports and evaluations for the USA and Canada. Credentials, degrees, and GPA are exactly the same, and USA universities accept reports for Canada without any restrictions. Applicant has never ordered the report for the USA. Applicant ordered the separation of credits. The Director's statement that "the reports for the USA and Canada are not the same" is ambiguous and ****. *** ********* **** ****** *** **** **** *** ********** ************** ** * ******** ********* ******** ** *** ******** ** *** ******** ** ** *** *********** **** **** ** ********* ***** **** *** ***** ** *********** ** *** ******* ** *** ********* ****** ***** ********* ***** In view of the fact that report ******* is a degraded copy of previous evaluation ******* made based on ********** ** ********* representation, Applicant insists on a full refund in the amount of 172$. 

  • Initial Complaint

    Date:18/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ******* ** ******** ******* ** *********** **** *** ******* ***** *** **** ** ************* ********* ** ******** ************** On August 1st, I received confirmation from WES that they had already received my documents from my university. At that time, the WES website clearly indicated that no further action was required on my part. However, on August 18th, the status on the website was unexpectedly updated to "waiting for document," without any request or notification for additional documents.

    It has now been more than 48 business days without any response or update regarding the certification of my documents. Despite numerous attempts to resolve this issue over the phone, I have not received any solution or even an acknowledgment of the delay.

    In good faith, I took the extra step of requesting my university to resend the documents, which they did on September 27th. Yet, I have still not received any update from your institution regarding the status of my application.

    **** ***** ** ******* ** *********** ************** *** * ** ********* ************ **** *** **** ** **************. I urge WES to address this issue immediately and give proper attention to my application.

    Business Response

    Date: 29/10/2024

    Dear **** ****** ******* ********,

    We have reviewed your complaint.  According to your file, the evaluation was
    completed on October 29, 2024. Please note that a copy of the completed
    evaluation was mailed to you and a copy was sent electronically to the
    recipient on file.  Please reach out to
    your recipient directly to confirm receipt of your report.

    Sincerely,

    WES Customer Service

  • Initial Complaint

    Date:22/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account created 2/23/2024
    Paid $225 for service
    Evaluators were not available digitally or by phone, only customer service agents. The company had my required documents for several months and my report was not completed. I called & submitted online requests 20+ to have my service completed (including being hung-up on by customer service staff after 40 minutes on hold). Only through my consistent contact was my report completed and mail to regulatory bodies but completed incorrectly. No follow-up on error.

    Seeking refund and CORRECT report.

    Business Response

    Date: 29/10/2024

    Dear ****** *******

    We have reviewed your complaint.  According to your file, the evaluation report
    has been updated.  As stated in our Terms
    and Conditions, there is no refund on completed evaluation.

    Sincerely,

    WES Customer Service

  • Initial Complaint

    Date:19/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a ******* position with the ******** ***** ****** and was required to submit my high school transcript as of April 2024. Before placing my order, I contacted WES for guidance. A representative advised me to choose the Document-by-Document Evaluation option (Ref #*******). However, when I received my final evaluation in July, it did not include my high school transcripts.

    I resubmitted my order for a Course-by-Course evaluation and contacted WES again (Ref #*******). This time, a representative confirmed that I had chosen the correct evaluation option. However, upon receiving the electronic evaluation, I found that my high school transcript was still not included.

    When I called WES once more, I was informed that they do not evaluate high school transcripts and was advised to place another order to duplicate the evaluation. I am confused as to why I am being asked to pay again for a duplicate order that still does not address my high school transcript.

    **** ********* ** ******** ** ** ****** *** ******. * **** ******* ***** ******* *** **** *********** *** ********* ************* ******** ***** **** ****** *** **** *** ** ******* *** ********* *************. I am requesting either a full refund or the proper evaluation of my high school transcripts.

    Thank you for your attention to this matter.

    Best Regards,

    **** *** ***

    Business Response

    Date: 29/10/2024

    Dear **** *** ***,

    We have reviewed your complaint.  Please be advised that as stated on our
    website, our Course-by-Course evaluation is for post-secondary education.  For secondary education, it will state the
    equivalency only.  As stated on our Terms and Conditions, there is no refund on completed
    evaluation.  Currently, you have disputed
    the charge so there is a balance due.

    Sincerely,

    WES Customer Service

  • Initial Complaint

    Date:11/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a course by course evaluation from WES. I received confirmation that all the documents and translations were received and accepted; the report completion date was August 13th, 2024.
    It has been exactly 3 weeks past the completion date, I have emailed a few times and I have not received a single answer or update about the report.
    I have called multiple times but the associates say they can't do anything about it. ****** **** *** **** * ***** ***** ** **** ** *** **** ****** ** *** ********** ** **** ***** **** ******* ** **** * ****** * *** **** ********* ** ******* ** *******.
    ***** ******** ***** *** ****** * ** ***** ** ****** * **** ** ****** ****** *** *** ** **** **** **** **** ***** ** *** ******** *** *** ******* * ** ******** ** *********** ******** * **** ***** *** **** ** ******** ****** ***** ******* **** ** **** **** ** ************ *** *** ****** ** **** *********** *** *** ***************** ** ***** ********** ****** ***** ****** *** ****** ******* ******** ******** ** ***** ** ** **** **** ******* *** ****** **** ** *** **** ***** *** ********* ** *** ****** ** *** **** *** **** ** ****** ******** * **** **** * *** ** ***** *** **** * **** ***** ******* ** ************ ****** ***** **** ** *** ***** ** **** ** *** ****** *********** ********* * **** **** ***** *******

    Business Response

    Date: 21/10/2024

    Dear ********* ***** *****,

    We have reviewed your complaint.  According
    to your file, the evaluation was completed on September 10, 2024. Please note
    that a copy of the completed evaluation was mailed to you and a copy was sent
    electronically to the recipient on file. 
    Please reach out to your recipient directly to confirm receipt of your
    report.

    Sincerely,


    WES Customer Service

    Customer Answer

    Date: 21/10/2024



    Complaint: ********



    I am rejecting this response because:

    Although the report was finally completed, there were 2 errors in the report.

    One course had a numerical grade and they gave me a Pass. 

    Another course had an equivalent of an A and they gave me a B. These impacted my overall GPA.

    I submitted several tickets and have not even received an acknowledgement or a correction

    ******** *******



    Sincerely,



    ********* ***** *****

    Business Response

    Date: 28/10/2024

    Dear ********* ***** *****,

    We have reviewed your complaint.  According to your file, the report has been
    updated.  Please review your account
    online for the most updated information.

    Sincerely,

    WES Customer Service

  • Initial Complaint

    Date:30/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this message finds you well. ** **** ** ***** ********** ** ************* ******** *** I am writing to seek your assistance regarding my WES evaluation. My documents were received by WES on May 22nd, and it has now been over three months without receiving my evaluation report. I have called WES several times and spoken with their supervisor on two occasions to request a follow-up and escalation of my case, ** * **** ** ****** ******** *** **** ** ********** *********. Despite these efforts, I have not received any updates or clear answers about the status of my documents. Additionally, I have reached out through their help center on their website, but my requests have been ignored. I sincerely request your support in following up on this matter, ** ** ** ******** *** ** ** ******* ** ********** ** **** ** ********. For your reference, I am including my WES reference number below: [*******] Thank you in advance for your assistance.

    Business Response

    Date: 17/10/2024

    Dear ***** *********,

    We have reviewed your complaint. According to your file, the evaluation was
    completed on September 03, 2024. Please note that a copy of the completed
    evaluation was mailed to you and a copy was sent electronically to the recipient
    on file. We ask that you follow up with your recipient directly to confirm
    receipt of your report.

    Sincerely,

    WES Customer Service

  • Initial Complaint

    Date:21/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 18.May.2024
    Amount of money paid to the business: Total Price: $293.80 CAD
    Business commitment: Document-by-Document Evaluation (ECA)
    Nature of the dispute: Extensive prolonging of the process.
    I opened my account on WES website on the 18th of may 2024 and paid all the required fees.
    My school sent the documents on the 21st of may 2024 and WES updated my account on the 23rd of may 2024. Since then I have not received any update or explanation on why the delay.
    I called WES on the 25th of June 2024 exactly 35 days (normal duration to process documents) after they aknowledged receipt of my documents, the customer service I had over the phone explained that they are facing issues with their IT system, that my documents are complete and that they will process it as soon as possible. I tried reaching them several times later and even sent reminders through their online platform but never received a satifactory reply from them.
    Its almost 90 days now since they received all my documents, no ECA has been issued and my account has never been updated. * **** **** ************* ******* ** *** *** *********** ** **** **** ****** * ********* **** ****** *** ********* ** *** ********* I need WES to comply with the service they offer and for which I paid for.

    Business Response

    Date: 16/10/2024

    Dear ****** ********* *********,

    We have reviewed your complaint.  According to your file, it was completed on
    September 04, 2024.  A copy of the
    completed report was mailed to you while an electronic report was delivered to the
    recipient on file.  We ask that you
    follow up with your recipient to confirm receipt of your evaluation.

    Sincerely,

    WES Customer Service 

  • Initial Complaint

    Date:19/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ******** *** ** *** ***** ********** *** ******** ** ** ** ***** ***** **** *** ******** ** *********** *** ***** *******
    I have submitted my Bachelor of Education credentials to WES for **** evaluation.

    However, since May 25, 2024, the status shows as "ON HOLD" for verification.
    In this regard, I followed up with the university(*****) in India and the university confirmed it has already sent the reverification transcripts electronically to WES Canada and the university received the confirmation email from WES on June 6, 2024.  But still, the status shows -On hold. In this regard, I contacted/updated WES multiple times by phone and through customer service support on May 28,June 23,July 16,August 06* *** ************and there was no response and or update. Again I paid an additional fee to the university and requested them to resend the documents to WES and they re-sent on July 29,2024 *** ****** *** ********** ** *** ************ ***** **** ** ***** ** ******** *** **** *********.

    ************* **** ** ***** ** *** ***** ********* we cannot attach any proof from the applicant's side while sending requests to WES by customer Service support.Neither they provide alternative email to share the supporting document.

    As of today ,ie; August 16,2024, the status is still -ON HOLD.

    ******* ** *** ************ ****** **** ** ****** ************ ****** ***** ** ****** ******** ****** *** ******** *****  Kindly do the needful and advise the concerned department to re-check the messages from properly and update.

    Thank you for your assistance,
    Sincerely,



    Business Response

    Date: 23/10/2024

    Dear **** * ******,

    We have reviewed your complaint.  According to your file, the evaluation was
    completed on September 27, 2024. Please note that a copy of the completed
    evaluation was mailed to you and a copy was sent electronically to the
    recipients on file.  Please reach out to
    your recipients directly to confirm receipt of your report.

    Sincerely,

    WES Customer Service

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