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Business Profile

Medical Equipment

Knee Walkers Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Knee Walkers Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Knee Walkers Canada has 5 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee walker on sept 30th 2023. 110.00 fir 4 wks.

      My husband found one on *********** fir less money.
      We immediately canceled from knee walker Canada. In fact within 4 hrs.

      However my 110.00 was withdrawn from my **** .
      I attempted to call “*****” email , etc. no response.
      On Oct 1st I received an email stating I would be reimbursed my money in “9-14 business days “. Hasn’t happened I’ve tried daily to reach this “*****”.
      Mailbox full , no answer. No response.

      **** ***** ******** ******** * **** *********

      Customer Answer

      Date: 20/11/2023

      This matter has been resolved.

    • Initial Complaint

      Date:18/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order to rent a scooter Oct 11, 2023. The site promised delivery the next business day. It is now Oct 17 and no scooter.

      I called the only phone number on file. The only option was to leave a message. They have not gotten back to me. I also tried contacting them via their online contact form. No response.

      Order number is **********. I paid $175.00 via credit card

      I want the company to cancel the credit card transaction

      **** ** ***** ******** **********************************

    • Initial Complaint

      Date:13/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted for rental of a knee walker via website. Website promised same day delivery. Payment taken at time of order (credit card online). Item arrived 48 hours later in unusable condition (tire slashed). Multiple phone calls and emails to company went unanswered. 5 days later, company responded via email telling me to take the item to be repaired myself. This is totally unacceptable and I have insisted that a refund is expected since they did not meet the terms they offered at the time of rental.

      Customer Answer

      Date: 29/09/2023

      This complaint can be closed. The business has provided a full refund. Thanks

    • Initial Complaint

      Date:24/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put an order in to rent a knee scooter on August 21, 2023. $110 was taken out of my account immediately. ***** ******* ******* ***** ****** *** ********* ***** ****** *** ****** * *** ** ******** I started calling and emailing the contacts provided demanding my order be cancelled and refunded. I have not heard anything. I want a full refund for order #*********

    • Initial Complaint

      Date:07/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product on June 22nd. https://***************************************************/confirmation
      Received shipping information on June 23rd.
      ******** Deliveries - tracking # ***********  Contacted the company via phone at 1-844-HURT-LEG on July 3rd. After automatically being transferred to an agent, this individual answered with a “Hello” like a private citizen would, and proceeded to tell me that the walker would be delivered by 5pm on July 4th. Did not happen and no movement on the delivery website.

      ***** *********** *** ******* *** ******** * ** ********* **** **** ******** ** * ***** ******** ***** **** ********** ******* * **** ***** * ********* **** **** * ********* ******** **** ********* ** *** ********* *** ********** 

    • Initial Complaint

      Date:28/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there,
      I rented a knee walker before I had surgery to ensure I was all set up for my recovery once I came home from the hospital That was 4 days ago. I have left numerous emails and voicemails asking someone to call me back re the status of my order. When we didn't heare back after 2 days, my husband rented a walker elsewhere and I am currently using it, I received an email yesterday saying it had been sent, but nothing has been delivered.
      I gave Knee Walkers my credit card and am hoping to receive a refund. Please advise.
      Thanks!.

    • Initial Complaint

      Date:07/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knee walker on 2/22/23 and was told to expect it 2/24 to 2/26/23. When I didn't receive it by 2/27/23, I called the company and was told that it would be here 3/2/23. I would have been ok with that since the surgery on my foot/ankle was 3/1/23. Then when I called the company the evening of 3/2/23 since I still did not have it, I was told that it was shipped 3/1/23 and it would be here the beginning of next week. The gentleman I spoke with said he would send me a link to follow the location of my package and I still don't have that as of 19 hours later.

    • Initial Complaint

      Date:22/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a knee walker from knee Walkers Canada and paid 175.00 for this thing, that was busted. Wheel blown out.
      Since I have called, emailed, gone to thiwr store, to no avail. This company ignores any attempts to give me my money back.

    • Initial Complaint

      Date:01/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knee walker, order # ********** on 3/6/2022 for $110. The knee walker was never shipped, I've sent by email and left several messages by phone, and the company will not return emails or phone calls. No refund was provided.

    • Initial Complaint

      Date:10/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a Knee Walker via the website on July 31, 2022 because it was needed to be able to attend an event on August 4, and the website promised same day delivery to anywhere in Ontario. After being charged $110 immediate on my credit card and no walker that day I looked at the website again. One area of the website claims same day delivery, another area of the same website says within 48 hours to Ontario. That sent up red flags. It is now August 4, the event has come and gone and I still have no walker. I have called august 2, 3 and 4, and left messages - no response. I have emailed august 2,3 and 4 with no response. I have tried the live chat August 3 and 4 on their website which says they typically respond in 2 min.... Still with no reply. ** **** **** ******* **** *** ** ***** ***** ******* ******** ** *** ******** * ****** **** * *** ****** *** ******* ****** ******* ** ***** ** * ******** **** ******* ******* ***** *********

    Knee Walkers Canada is NOT a BBB Accredited Business.

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