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Business Profile

Online Retailer

Ollie + Hank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/18/2025, I ordered a set of prints for $49.98. I have not received any additional communication aside from the order confirmation. The money has been taken out of my account. I have emailed their customer service account multiple times without any response. I’ve left a review on their website, sent comments on their social media posts and have reported their account on *********. There is no phone number to call.

  • Initial Complaint

    Date:02/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a personalized ornament on October 18th and have not received the product. I ordered several others from different places on the same day and have received them all. Sent two emails regarding delivery with no response.

  • Initial Complaint

    Date:23/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a graphic print 10/9/24 and received order confirmation email. Two weeks later and the link provided to check status shows no update. I’ve sent two follow up emails to the merchant but received no response. No telephone contact information was provided. * **** *** **** ** * ******* *** **** ********

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a print **** **** ****** and was charged full amount despite it being over a month and after sending 4 emails to customer service I never received a response or email or the product.

  • Initial Complaint

    Date:14/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received goods paid for nor a confirmation that the item has shipped from an order that was made 3 weeks ago. Business customer service is not responsive to any emailed messages regarding order status. |


    Business committed to provide:
    16”x20” printed Boho Nursery Wall Decor | Sun And Moon Wall Art |


    Date of transaction: August 21, 2024 |


    Amount charged to credit card: $36.98 |


    Contacted customer service via email on the following dates (did not receive a response): 9/7/24, 9/10/24, 9/13/24 | ******* ***** ******************************************************************************* *

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product and did not receive it. Was unable to get in contact with business

  • Initial Complaint

    Date:18/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4, I ordered **** Nursery Wall Art - You Are My Sunshine wall decals from Ollie + Hank for $49.98. I have made 4 attempts to contact them with no response from them on where my order is but my card has been charged.

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I ordered $78 worth of merchandise on 5/10/2024. I received a confirmation email with an order number. Order # *****. However, they never shipped the items. I emailed customer service and have received no response.

  • Initial Complaint

    Date:28/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered prints form Ollie + Hank on Jan. 5, 2024, order number 16168. Their website says 3-5 business days to ship. I have not received any update that my order has shipped, although my bank account was charged the $33.98 (USD) immediately upon placing my order. I have attempted to contact them three times, twice through their websites messaging platform and most recently, on Jan. 25, responding directly to my order confirmation email. I have received no response to any of them.

  • Initial Complaint

    Date:17/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on November 16th, 2023 and received an immediate confirmation email. After a month of no shipment, I attempted to contact the company with no response. I attempted contact again in early January with no response again. I spent $42.97 on a Christmas gift that has never shipped and they still took my money.

Ollie + Hank is NOT a BBB Accredited Business.

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