Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ticket notice (#********) for plate number ******* regarding an incident on March 17th at 11:59 AM. I mistakenly pulled into the bus lane under Terminal 1 instead of the car lane due to the short time available to switch lanes. I take full responsibility for the mistake.
  
  However, I have called the number on the violation over 13 times, left multiple messages, and have yet to receive any response. I am extremely disappointed that no one has reached out to address my concerns. ** ******* *** ****** *************** ** ** *********** ** **** ******* ******* ****** ***** ****** ** ************ ** *** ******** ****** *** *** *** my brake lights were not on—I did not come to a full stop. I realized my error immediately, slowed down to assess if I could safely re-route to the correct lane, but there was no alternative. This was a genuine mistake* *** * ****** *** ** **** *** ****** ******
  
  Given the circumstances, I would greatly appreciate if this ticket could be voided as a one-time exception. I hope someone can finally take the time to address this matter and provide a resolution.

  Business Response

  Date: 03/04/2025

  Hello,

  Our appologies for your experience. We have reviewed your case and as a good will gesture have reduce the violation to $40 as a first time offender. Kindly visit nthe web portal to make a payment.

  Thank you.

  Customer Answer

  Date: 08/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Hi!
  Thank you for getting back to me. I really appreciate the reduction, but I genuinely made an honest mistake and meant no harm. **** ***** ** ****** ** ******* ********** ****** ***** ******* ****** *********** *** * *** ****** *** *** **** **************
  I truly don’t mind paying the $40 if it comes to that—but it would mean a lot to me if you could reconsider and void it entirely. **** ******** ***** ****** ** * **** ****
  Thanks again for your time and consideration.

  
  Best regards

   

  
  ***** ******

  Business Response

  Date: 16/04/2025

  Hello,

  We have provided a reduction of more than half the orriginal fee. Unfortunately, we cannot reduce the amount any further and are closing this case. Please make payment arrangements through the web portal.

  Thank you.

  Customer Answer

  Date: 24/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please update the website, I will pay the ticket.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:27/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 22, 2025 Notice #******** & ********, Vehicle plate: *******- Jan 22, I went to the airport to pick up my family and I received two notice of parking violation from Indigo Park for being stopped at the airport at the same day with minor time different . The car was stopped for a matter of seconds. The fine is 85 for each ticket which is extremely high and I can't afford it. I'm seeking assistance to have the ticket voided. I would like to resolve this matter quickly as I only just received this letter in the mail. below is the information I got from the web portal related to the both tickets received on Jan 22, 2025
  
  FYI:
  No notice of claims are currently on file for the search criteria you entered.
  Your search parameters
  Notice of claim number ******** License Plate *******

  Business Response

  Date: 28/02/2025

  Hello,

  We have reviewed your dispute and have attached the pictures capturing your vehicle parked along the shoulder of the roadways leading into the terminal. The first violation was issued at 15:46 and the second issued at 14:39 of the same day. These violations were issued 54 minutes apart, but we are taking into consideration your circumstances. We have voided violation ******** and removed the late payment fee on violation *******, reducing the amount to $85. Please visit our web portal to make a payment, the link can be found on the violation notice mailed to you.

  Thank you.

  Customer Answer

  Date: 04/03/2025

   
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****** ***** *****

• Initial Complaint

  Date:18/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday Nov 24th I went to Pearson Airport to pick my daughter up from a flight. I did not park in a lot, I did not leave my car, I drove right to the pole marker that I always pick her up from. She put her bag in the car and we left. I wasn't there more then 30 seconds. I did not turn my car off. You sent me a ticket with one notice number and I looked it up online - its a picture zoomed in of the back of my truck and you can clearly see that my brake lights are on - again confirming that I was still inside my car. In my email I asked for additional pictures to prove I was actually parked somewhere and you said you'd send them to me - I never received anything. A few weeks later I received another notice with the same infraction date, time and location but a different notice number (how can you issue a new notice number for the same notice?!) When I look this up, its the exact same picture. Now it says I owe $107.60 x2 but each have the same infraction date and time and location. I called 15 times no answer ever. I finally spoke to someone who was incredibly cryptic, she was confused and said sometimes their system sends out new notices and wouldn't answer any of my questions on why it's then asking for $107.60 twice. I asked her to share the additional pictures they have on file and she said she would send them over via email - that was on January 16th. I have yet to receive any proof. I would like for notice number ******** and notice number ******** to be removed in full as the only picture that is posted to both notice numbers you can clearly see the car is running and the brake lights are on.

  Business Response

  Date: 19/02/2025

  Hello,

  We have reviewed both infractions in our system and noticed that they have already both been voided. 

  Thank you.

  Customer Answer

  Date: 19/02/2025

  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:14/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Received parking notice for illegally parked vehicle at Pearson Airport.
  2. When Login to there system, for proof and location, they can't show anything except my car number plate. (******** *******)
  3. Requested picture to show in there system
  4. They responded that my fine reduce to 50$ but still no picture/proof in there system
  5. Latest screen shot from there system as of Feb 13th still doesn't show.
  6. Multiple times I ask to pay fine (assuming I did park wrong) but can't provide proof

  Business Response

  Date: 18/02/2025

  We have reviewed the violation pictures and have decided to void the violation due to poor picture quality.

  Thank you.

  Customer Answer

  Date: 18/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******* *******

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a ticket in the mail for a supposed infraction on Dec 29, 2024, notice #********. The amount due was $85, unless it was paid after Feb 12, in which case it jumped to $107.60.
  
  The first issue is that ** ******* ****** ** was only in the cell lot, not parked along the roadway where tickets will be issued. They have a picture of my license plate, but no context as to where the car was.
  
  Secondly, and the bigger issue, is that I went into the payment portal on Jan 28 to pay the $85 infraction, but was only given the ability to pay the after due date amount of $107.60. I contacted Indigo to inform them that the site was wrong and needed to be updated before payment could be made. They responded via email the next day saying they’d drop the ticket to $60, and the payment portal would be updated by Feb 6 (with an extension on the due date to Feb 15).
  
  Today is Feb 9 and I went onto the payment portal and the requested amount is still listed as the after due date amount of $107.60. I emailed them again to inform them, and have not paid the fine yet.
  
  I suspect that they are overcharging EVERY driver they “ticket” since many may not take the time to read the notice from the mail to see that that is the after due date amount.
  
  It is a blatant money grab and needs to be investigated.

  Business Response

  Date: 10/02/2025

  Hello,

  We have reviewed your dispute and the pictures capturing  your vehicle parked along the roadside. We have decided to void the violation due to the poor quality of pictures. No further action is required on your part.

  Thank you.

  Customer Answer

  Date: 13/02/2025

  
  
  I have reviewed the response made by the business  and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:13/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 tickets today to for $107 each for parking in "No Parking" area on airport pickup area with mentioning gap of 10 minutes.
  
  After reaching them by email I got a response, that they will waive one ticket and I will have to pay other ticket.
  
  I asked for video recording to see whether it was traffic or I was waiting for other car to move to park at right spot so I can pick up my friend, there account receivable department denied to provide same and sent and email ***** **** ** ****** **** **** *** ****** ****** ** ****** ***** **** ****** *** *** ****** ** ******* *** ***** ** ******* *** ***** **** ** ***** The email even says clearly they are not bound to provide video recording for that incident.

  Business Response

  Date: 14/01/2025

  Hello,

  Please provide the picture capturing your vehicle. This can be obtained by visiting the web portal, the inmformation and link are located on the violation you received in the mail. Once provided, we can review your dispute.

  Thank you.

  Customer Answer

  Date: 14/01/2025

  Good Day, 

  I am rejecting this response because:

  It has already been disputed, and not heard properly. I have mentioned clearly provide a Video not Picture. A person can be in a traffic jam and looking for spot but your company declined to provide or even declined to waive the ticket. 

  It is unacceptable that you take picture of slow traffic standing or person trying to move when cars are in lineup that you issue a ticket. *** **** ****** *** **** *** **** ********* ***** **** ****** ****** ** **** ** **** *****

  Thank you

  Sincerely,
  
  
  
  ********* *****

  Business Response

  Date: 22/01/2025

  Hello,

  Unfortunately, since you declinbed to provide the information necessary to review your dispute, we have decided to close this case. If you decide to provide the information, we would be happy to review your case again.

  Thank you.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you in advance for considering this complaint for resolution. On November 18, 2024 at around evening time i went to airport to drop off my handicap parent and i was somehow given two infractions within approx 30-35 minutes parking. Claim numbers are - ******* & *******. Also this was sent in mail just today (probably due to ****** **** strike) but it states overdue at online portal and includes late fees, which is definitely not fair. I initially parked in front of one of the gates to offload the bags but one of the security guards there came up to me and said i have to move soon from there. I asked him that i have handicap person to drop off inside airport and infant with me, so if i could stop there for while as my partner was going inside to take them to checkin desk and infant was with me. I could not go far, so security guard told me to move up little and wait at the end of terminal. I did as he asked for in order to avoid any traffic build up. I parked and waited right where terminal entrance gates end and he said it is okay due to the circumstances. There was no sign on ground or hanging, stating not to park and wait here. Also i was in the vehicle with my infant all the time and nobody ever came and told me not to park there. No notice was given at all. Only notice is in mail with fine for one infraction but when pulled online with license plate, it shows two infraction within few minutes difference. Can’t understand why nobody ever came and gave warning not to park even though i was told by security guard to park there. Also one of the infraction shows wrong info regarding province, which should void the fine itself. Also photos provided does not shows any clear info that i was parked on wrong place or any photo of signs not to park there around where i was told to park. First time to airport and this happened. * ***** ****** ** *** *** ****** please void both infractions and i promise to be mindful next time visiting airport. ****** *********

  Business Response

  Date: 06/01/2025

  Hello,

  Due to the poor quality of the photo's, we have decided to void both violations.

  Thank you.

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a private parking lot and they are saying I illegally parked there however I do not drive much accept locally and never drive to the airport and clearly wasn't me. There is no proof and I am asking for a photo and they do not answer their phones **** * **** and I do not appreciate being ********* by collection agency or their threats.

  Business Response

  Date: 08/01/2025

  Hello,

  Please provide a copy of the picture capturing your vehicle. This can be obtained by visiting the web portal and searching the license plate or violation number. The link is located on the violation copy you provided. Once provided, we can review your case.

  Thank you.

• Initial Complaint

  Date:25/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 24 2024
  Ticket # ******* I went to the airport to pick up * ******. I have noticed in the past cars parked leading to the terminal and never knew it was a violation. I slowly pulled behind the row of cars since I was a few minutes early. I also thought it was ok since I never saw any signs that I shouldn’t be there. I looked at the picture of proof of my violation but it doesn’t show enough evidence. It does not show enough of the surroundings to prove that where I was , was a violation. It doesn’t show my vehicle in an area where there was no parking or stopping. I would like this ticket waived.
  I have tried calling them 3 times and have yet to receive a call back. I sent them 2 emails stating in the first that no picture was included and that I thought perhaps this was fraud and the response was a picture of my vehicle and another with my licence plate but nothing including surrounding area or No Parking or No Stopping signs. In the 2nd email I asked if they could provide me with further proof and I have yet to have a response.
  Thank you for your consideration.

  Business Response

  Date: 26/11/2024

  Hello,

  The information you provided is not accurate. There were actually two responses provided, along with the picture capturing your vehicle parked along the shoulder of the roadway. Additionally, our agent reduced the violation to $40, as not in the attached document. We have reviewed your case and determined that the violation was issued correctly and due to this we have decided to close your dispute.

  Thank you.

• Initial Complaint

  Date:19/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my ********** vehicle to Pearson International Airport Friday October 25/24 to pick *** up. * **** **** **** ** *** ******* **** ****** * *** **** ******* ****** ** ******** ** *** **** **** *** ****** ** ******** The QR code didn't work & there was no person around to ask for assistance. I pulled onto the roadway & parked along with 15-20 other cars. Upon parking I was told that I could not park in that area & I moved my vehicle within minutes. ** ******** received an $85.00 ticket in the mail a few days ago.
  I contacted Indigo Park to ask why I can't see a photo of the illegally parked vehicle on the online payment portal & was told they would email it to me if needed? Why can't I see it on the site as instructed on the notice I received in the mail? Something doesn't seem right. She was kind enough to reduce the ticket to $40.00 & extend the due date to Dec 6/24.
  I still don't think I should have to pay this as it was my first offence. I was not aware there was a designated cell phone lot at the airport AND my vehicle was moved as soon as I was notified that I could not park in that area. This is just a suggestion for Indigo Park but maybe additional signage should be placed. **** ***** ** **** ********** *** ****** *** ** *** **** ******** ***** ** *** ******* * *** ****** ** ******** ** * **** **** *****  Trust me, I will not make this mistake again.
  Not paying this ticket & taking a risk of being sent to collections is very upsetting ** * *** *** ******* ** *** *** * ***** **** *** **** *********** ***** ** **** ** ** ********** **********  I would appreciate your assistance in resolving this issue with Indigo Park.
  Thank you so much

  Business Response

  Date: 26/11/2024

  Hello,

  Can you please provide a copy of the violation or the violation number, so we can review your case.

  Thank you.

  Customer Answer

  Date: 27/11/2024

  The violation number is ********

  Business Response

  Date: 29/11/2024

  Hello,

  Thank you for the information. We have reviewed your case and as a first time offender, we have decided to void the violation.

  Thank you.