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Business Profile

Sports Promoter

Maple Leaf Sports & Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Promoter.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background Details:
    When I purchased *** *** concert ticket in Toronto , I believed it included ******** benefits because the price was identical to tickets with such benefits, and the interface displayed “The ********.” After completing my purchase, I discovered that the ticket I bought was a standard ticket without any benefits. Even worse, the price I paid exceeded that of tickets with soundcheck benefits, ***** ** ****** ************** ****** ******* ********** The decision to set identical prices for tickets with and without benefits is misleading *** ******. This pricing structure created confusion ***** ********* *** ******** ***** ***** ** **** ****** Furthermore, I have learned that other individuals in identical situations to mine have successfully received refunds. **** ************ ********* **** **** ** ** ************ Why am I being denied a refund when others in the same position were accommodated? **** ********* ******** ** ******** ******** ** ****** ****** *** ***************

    Attempts to Resolve the Issue:
    I immediately contacted ************ to request a refund, but they informed me that refunds were denied by the organizer. I also attempted to reach customer service through multiple channels but received no meaningful assistance. **** ******* ** ******* * ********** ******** ******** **** *** ********** ******** *** **** ** ******* ******* *** ****** ************* *** **** ** ************* ** *** ***** ********** *** **** * ************** ** ****** *********** *** **** ****** ******** ** ******** ********* ******* *** ******* **** *** ******* ********* *** **** *** **** ****** ********* *** **** ******** *** ***** **** **** ***** ** **** ******* ******** ** ***** ******* ** ******* ************ **** *********** **** ******
    Desired Resolution:
    I request one of the following resolutions: A full refund for my ticket.

  • Initial Complaint

    Date:19/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14th of 2023 I received an email from ********@****.com advising me that I had won a $50 gift card from **** ****** ******* by participating in the ******* ** Match Time experience in the ******* ** app.
    I completed the provided declaration and release form and returned it to them on the following day, March 15th, and although I received a 'delivery receipt' from my email message to them I never received an acknowledgement from them.
    I have followed-up with additional email messages and each time I request that a delivery-receipt is returned and each time I get that but no further response.
    I would like to know why I have received no response and more importantly why I have not received the prize as indicated and when I will receive it. It is now two months since the original message so I believe I have been more than patient in this regard.
    I can provide the emails in question upon request

    Customer Answer

    Date: 15/06/2023

    I am advising you that I did FINALLY get a response from **** on this -- not surprisingly, not until after I filed this complaint -- which included the outstanding prize.

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2022 I won a contest through the ******* App that included a ************* ***** mini-fridge, a gift certificate for Real Sports Apparel, and two tickets to a future ******* Game.
    Although I received the min-fridge and gift certificate without issue, no tickets were provided (because the season was pretty-much over by that point) and when I inquired about this I was informed that I would receive the tickets once the new season started.
    The new season has been ongoing for a few weeks now and I have had no contact and received no tickets.
    While I do not believe there is any intentional deceit in this regard, I have not been able to find any other way to contact MLSE regarding this to find out what is happening with these tickets and so I am hoping that this 'complaint' will result in some information/response.

Maple Leaf Sports & Entertainment is NOT a BBB Accredited Business.

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