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Business Profile

Steel Fabrication

VOD Steel Buildings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Steel Fabrication.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided a total of $18,048.00 in deposits (Invoice 52 dated 01/27/22 and Invoice 39 dated 01/17/22) toward purchase of a steel building. In June 2022 I advised of some issues impacting upon my build and requested to defer the non-firm delivery date of approximately Fall 2022. I spoke with *****, the manager, and advised that given changes in circumstances, my plans were uncertain. He stated that the company was offering me two options, both of which needed to be implemented within 3 years. Option 1 - continue with the planned building, provide the final deposit and take delivery. Option 2 - have my deposit applied to a different building of my choice. I advised that I would most likely proceed with Option 2 and would advise. I contacted the company on April 1, 2024 and spoke with Danny. He stated that ***** was no longer with the company and that the company required a maximum of a one year deferral on delivery/finalization. He stated that he would have to "review past calls". There have been no further responses, and the company continues to have my deposit money.

    Business Response

    Date: 15/04/2024

    The customer contacted us for a steel building purchase.

    The customer notified us after the process had moved forward that they were having issues with their partner and that they cannot move forward in the process.

    Customer was notified that we do not offer refunds. This is clearly outlined in the contract that was signed by the customer. The customer asked if we can honor the money paid and use it as a credit towards a new purchase, 2 years later. 

    In good faith we explained that we would review the file, that is now two years old and see what portion can be applied if any. Note that this is not something we are required to do, ** **** ***** ** *** ** ******** ** **** *** ******** ** ** ***** *** ** ** ** **** *** ** *** ******** ******** ******** **** *** ** ******** ** ********* **** ** *** ******** *** ** ********* 

    Please review contract and see that there is nothing noting that she is owed this money. Customer claims that she spoke to someone and they guaranteed her the funds as a credit for 3 years. We have no record of this, neither does the customer. Customer also claimed she has the option to continue with the building within 3 years. This is not realistic as this is a steel structure and the price of steel fluctuates daily. We have never nor will we ever guarantee the price of a building for more then 15 days, as our contract stipulates. 

    Customer Answer

    Date: 21/04/2024



    Complaint: ********



    I am rejecting this response because:

    Prior to speaking with *****, who was the manager, I was receiving regular calls (i.e. bi-weekly) from the company requesting to arrange the time frame for delivery of the building (there had never been a set delivery time frame as they were aware this was a new build and subject to permits and other elements of the build including an entrance permit to allow access).  After making arrangements with ***** to defer and have the option for funds to be re-allocated to a different product, no further phone calls were received, trying to arrange a delivery time frame.  As such, I do not believe that there is no documentation at the company outlining the agreed-upon arrangement.  According to Danny, the current sales manager, this company was seeking to achieve a positive outcome with myself.  Their response indicates otherwise.  The fact remains that they have close to $20,000.00 of my money with no product delivered.  I have requested, as per my arrangement with *****, that the funds be re-allocated to a suitable alternative.  ** ** *** ** ***** **** ***** *** **** *** ******* *** *** ******* ********** ************* ********** ****** * ******* ***** ** ************* ** *** ********* 



    Sincerely,



    ****** *******

    Business Response

    Date: 01/05/2024

    The client explained to us that *** *** ****** ******** **** *** ******* *** that they were no longer able to proceed with the building. The claim that there were issues with the permit are not satisfactory, and if this were true the customer simply could have continued with the project and held on to the building until such a time that they were ready to erect the building. 

    Please see ******** document.

    You can see that all payments are non-refundable and we are not required to do any refund partial or whole. You can also see that no verbal agreements will be honored. If there was an agreement (which has yet to be identified) then it would not overrule the contract.

    *** ******** *** *** ** ********** ** ** *** ******* ** ***** ** *** ******** ** *** ** ******* ** *** *********** *** *** ********** ** *** ******** ********** ** ***** **** **** ***** ***** *** **** ********* ***** **** *** ***** ** *** *******
    Our manager Danny is looking into the best solution to best help you, ******** ** *** *** ******** *** and our intent was to still assist in the best way we can, ******* *** *** ******** * ***** ********* **** ** *** ******** ** ******* *** ** ** * ***** **** *** ****** *** ****** ** ** **** **** ***** ** ** **** ***** *** *** **********  The customer took 2 years to get back to us, but wont allow us the courtesy to review the files for a claim that someone promised her a 3 year credit, and she has no evidence of.

    We will have one of the managers reach out with a decision based on what you have presented here.

    Regards,

    VOD Buildings

    Customer Answer

    Date: 09/05/2024



    Complaint: ********



    I am rejecting this response because the fact remains that this company has taken $18,000.00 of my money and provided nothing in return.  **** ** *** *** ***** *** ********* ******* **** ******* *** ******* ********  They have had significant time to perform their internal investigation without any updates or offers of resolution.  ***** ********* ** *** **** **** ************** *** ********** ** ***** ************  I was assured by Danny that the company wished to resolve this issue to keep their customer(s) happy.  ******** ** ********** ** *** **  ********* *** ******** ** **** *********  I was assured by this company that they were legitimate and could be trusted with significant down payments.  This included repeated calls with both ***** and Danny.  ***** assured me that as the owner, he would stand by his word.  This company has now avoided resolution for many weeks.  * ** *** ********** ** ******* **** *** ***** ************* ** ******** ** ******* ***** **********



    Sincerely,



    ****** *******

    Business Response

    Date: 22/05/2024

    **** ****** ** *** ********** ******* ** ** ** ********** *** ** *** ** ***** *** ** ** ******* ** *** ***************

    ** *** ****** *** ** ********** ** ***** **** **** *********** ** ******* *** ****** **** *** ***** **** *** ******* *********

    You were advised prior to your initial complaint that the matter would be reviewed. ******* ** ******* *** *** ********** *** ***** ** ****** *** ******* **** * *** ******* **** ** * ******** ****** *** ******* **** ** *** ******* ** *** ****** We have provided you with documentation in the contract that all sales are final. No deposits are refundable. I mentioned on multiple occasions during my responses that we are looking to resolve the issue for you and honor the credit if possible, I have also attempted to reach out and have left 2 voicemails on the numbers on file and have not gotten a response. 

    The contract was formed over 2 years ago. ** ****** ****** ** ***** **** ***** ** *** **** ** * ******** ** * ****** *********** *** ** *** *** * ******** *** ***** ***** * ***** ******* *** ***** **** ***** ** ** ****** *** *****
    There has been no misinformation on our end, but a lack of verification on your regarding the promise to extend our policy of a 1 year credit for 3 years. 

    I would like to also clarify that ***** ** *** was never an owner of this company and was only a manager during his time with VOD.

    Once again, given these responses we will review the file and make a decision.

     

    Customer Answer

    Date: 03/06/2024



    Complaint: ********



    I am rejecting this response because:

    * **** ******** ** ******** **** ***** *** ******* **** **** ******** * **** *** ****** ** *** ****** *********** * ***********  There are no voicemails left by VOD, and I have confirmed this again as of June 3rd at 4:59 p.m.

    This company did not ****** ** *** *** ********* ** ensuring that any issues with time frame as it relates to deposits / contract made were communicated to me.  As previously noted, I assumed that the lack of further communication from the company related to ***** having documented and arranged for the changes we had agreed upon. 

    Danny presented ***** as being the owner.

    **** * ** *** * ********  ** * *** ***** ********** **** * ********* ** ********** ******* ***** **** ******* ** ******* ** ******** *** ******* ***** **** **** ********** 

    * **** ******** ** ***** ** ********** **** **** ******* ** ***** ******** ****** ****** *** ***** * ******* * **** ***** ******* ** ******* ******* *** *** ***** ***** *** **** **** ** *****



    Sincerely,



    ****** *******

  • Initial Complaint

    Date:30/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this company in march 2022 and paid a deposit of 10000 for a building to be delivered the first week of May 2022 paid second instalment 7000 in June 2022and advised delivery would be August or September 2022 I told them I needed the summer to put it together and this was not something I was willing to do in the winter and if they could not deliver I would continue looking elsewhere. I was assured it would be here in May if 2022 as of November 27 I have not received a full set of plans or blueprints or building. I have received a mutual release and non disparagement agreement that they insist I sign prior to providing the invoice for the final instalment then they will ship my building
    **** ** ********* **** * ***** **** ****** ** ******* ** ******** ******* ******* ******* I requested a refund as they have failed to meet delivery dates that they chose. They refused to refund the money *** *** *** ***** ** **** **** **** **** **** ** ********** ** ***** ***** * ******* ** **** ** **** ******* ** ****** * **** *** ** ****** the fact that my building is impossible to construct in my location at this time of year ******* * ***** **** **** ******* **** ***** ******** ** ** ** **** ******** *********** **** * ** **** ** ***** ************ * ***** *** **** * ****** ** ****** ** * ***** ************ ******* ******* ***** ** **** ** ** **** **** ** ******* ** ******* They provided me a number for the manufacture who did not confirm or deny my building was there however the lady I spoke with advised me it was a minimum turn around time of 32-42 weeks from the time the order is received to put out the door VOD salesman knew this when I ordered and knew it was outside the time frame I was willing to work with but wanted the the sale enough to say what I wanted to hear now the pressure is on me to sign and pay the final instalment or loose 17000 dollars already paid. **** ************ **** ** ********** ***** *** ***** **** ** ******** ****** *** *********

VOD Steel Buildings is NOT a BBB Accredited Business.

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