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Business Profile

Wigs

The Hair & Wigs Company Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met with Camille L****, the owner, almost one year ago to discuss a custom, virgin Euro hair topper. She suggested two toppers which she would make in tandem to alternate between the two to extend the life of the toppers. I paid her $9,000 for two. I was told one would be ready in four weeks. Almost 6 months later, and a lot of texts *** *******, I finally received ONE.
    I have still not received the second piece. After almost 6 months of promises, delays and more promises and delays **** ********** *** **** ****** ** ** *** *** ***** ** *** ******* * ******* **** *** **** ****** * ******* *** ****** * **** ***** ***** *********** ** *** * ******* She agreed to refund me the cost of the second piece. I am still awaiting a refund. ********** *** ****** ****** **** *** ***** *** *** *** **** ** ** *********** * ** ********** **** ***** *******  ***** *** ***** ********* *** **** *** *** **** ********** **** ******* ****** **** *** ***** ****** ****** ***** ****** *** ******** ******** **** ****** I have receipts of the two payments to Camille, bank e-transfer payments and also screen shots of the many texts since March, 2023.

    Business Response

    Date: 17/03/2024

    **** ******** *** ******* ** ** * ****** *** ** *** ** ** * *** **** *** ****** *** ***** ********* **** ********** ***** ** *** *** **** ***** ***** *** *** *********  *** ***** ********** There was covid and this customer had  made several changes to her order . * ****  ******* ***** *** ********** *** ******* ****** **** ******* ** *** *** ******** *** ****** ******** ** ** ******** ** ********* ********  *** **** ****  ****** ******* ** **  **** *** **** **** ******* ******  *** ******** ***** *** *** *** ****** *** *******  **** ****** Her hair piece is completed and there were several changes made to it at no extra charges. In her comments she text me  saying  I can mail the piece then this was cancelled. I do not need any issue with her personally so I prefer if the  piece was mailed to her as she suggested in the beginning then cancelled. *** ******* ****** ********* **** * ******** *** *** ***** ** *** ******* *** *********  Noted,  the first piece she received, there was no comments about the quality or the workmanship ** ** **** **** **** * ***** ****  At Hair And Wigs Inc we try to please each and every customer, ******* **** ******** **** **** ******* *** **** ***** ** * **** ********* *** *****  *** **** *** ******** ***** *** ***** ** *** ***** *** ***** I was a bit hesitant to do this job. This customer has made over 5 changes to the order and we did it ,at no extra charges. If this customer would like to conclude this we would need a third party involved so this piece can be delivered to her with no further issues.

    Customer Answer

    Date: 26/03/2024



    Complaint: ********



    I am rejecting this response because:

    I have retained legal representation to assist with resolving this matter.



    Sincerely,



    ******* ******

The Hair & Wigs Company Inc is NOT a BBB Accredited Business.

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