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Business Profile

Auctioneer

Auction Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

This profile includes complaints for Auction Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auction Network has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off a large consignment of items last summer in July, 2022. I have consigned items to this company a few times before with great success. This time was different. Since I dropped off my consignment, I can barely get any communication. I have tried calling and leaving dozens of emails. I recieve an email response once every few months that just says reports are coming, but is usually just a vague one line email. They have sent me a partial payment for 4 boxes of my 13 box consignment. They still owe me for 9 more boxes. They stopped responding a couple months ago, ** * ****** * ****** ****** ** ********* They initially responded saying reports were coming and now a couple months later and I still have no reports. I can not even get a response from them to find out any information. I basically have no communication at all. I have no idea what has been sold and what hasn't. I expect all has been sold since it has been over a year, but I have no way to know. All I want is payment for my remaining items or my items returned. Thank you.

    • Initial Complaint

      Date:13/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transactions still unsettled were from June - July of 2022. The total amount came to $6230.00 of which I was send 5 different refunds totaling $2,045.78 on November 21 & 28 2022. The outstanding balance of $4184.22 I was told in email on November 7th that the remaining balances would be shipped.

      After waiting another 2 months I was told that ALL refunds and items purchased were "cleaned up" was the expression used to me, but nothing arrived or received via refunds other than the $2045.78.

      On February 2, 2023 I sent **** & ******* email itemizing exactly the 13 bullion items still pending either delivery or refund? On February 9th 2023 I received this reply, " Hi ****, Thank you for this. We have sent to accounting to review as our notes indicate everything was looked after. We will be in touch shortly."

      At the time of this email (March 11th 2023) I have still not been contacted, via email or phone.

      Tracking info: Invoice#****** - #***** - #******

      *** ****** * ******** ** ******* ******* ***** ******** ** ***** ** ********** ****** * ******** * ******* ** ******** ** * **** **** *** * ***** ** ********* *** ******* ** ******** ** **** ** ********* ** ** **** *****.

    • Initial Complaint

      Date:04/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased over $12,000.00 of items through three different auctions almost a year ago. I have tried contacting them through phone and email (*** ********), but have yet to recieve my items or a refund. ** *** *** **** *******. Their customer service is non-existent *** ** **** ** ****** ** ***** **** ********** **** ********* ***. The representative at ***** who they use to do business has also been unable to reach them. * ***** **** *** **** *** ******* ** ******** ** ** *********

    • Initial Complaint

      Date:20/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has horrible customer service.

      Never answers phone calls. Takes weeks to return voicemails and emails. Expects quick payments of invoices but does not deliver goods within their estimated timeline.

      I would absolutely stay away from doing business with this company.

      Business Response

      Date: 22/09/2022

      Mr. ******, Please review the email sent to you today. Thank you.

    • Initial Complaint

      Date:01/09/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the end of July,2022, I purchased and was charged for **** ***** and some *******. The total was about $4000. I have not received any shipping information from Auction Network. I have phoned many times as well as sending numerous emails. The phone calls are never returned and no tracking info is ever provided .I offered to pick up the items when I am in Toronto but still no replies from them....

      Business Response

      Date: 06/09/2022

      *** did acknowledge receipt of invoice ******.



      Regarding invoice ******, *** was sent tracking by ****** **** - **** **** **** ****.



      Regarding the final invoice, ******, *** was offered a full refund and we are waiting for a reply.



      We are hopeful this will be updated to reflect the facts.

      Customer Answer

      Date: 07/09/2022

      Thanks very much for your help with Auction Network.All issues have been resolved satisfactorily and speedily .

    • Initial Complaint

      Date:01/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bid and won various auction items- coins, silver, gold on August 1 2022. Sent etransfer of $605.45 on August 2 2022, the total for all items, then another $19.11 on August 8 2022 for shipping, where I added a note to require a signiture for drop off or deliver straight to the post office. I waited to get info/tracking number. After 8 days of no notification, I sent an email August 15 requesting info - courier company used, tracking number etc. Received the automated response that I would hear back in 1-3 business days. No response from them. I called on August 18, left a brief message with my concerns of not hearing back from anyone and not having any info. I than asked to be called back. I got no call back. I called again the next day, August 19, the message I left was the same..asked for more info and for a call back. I received the first and only response August 25 by email, stating that "This shows as shipped. We will have our shipping team confirm today." I replied to this email, asking again for the info of when, who etc., which I believe should have been disclosed in their email to me since it had already been 10 days since I had tried contacting them. I then again received the auto response that I would hear back in 1-3 days. I called for the third time the next day, August 26, again having to leave a message (there was never a live person that answered for any of the calls) explaining my concern about the lack of communication and zero information/transparency on their part, * ******** ** ** ****** ** **** ***** ** *** ************ repeating what I had written in my email message on the 25th. It is now end of day on August 29, and again no response received by this company, leading to this complaint. It's basically one month later and I am out a lot of money and have none of the items I paid for. At this point I no longer want to deal with this company and want a full refund. Please help. Thank you.

      Business Response

      Date: 08/09/2022

      *** ******* ****** **** Tracking Number:



      **** **** **** ****

    • Initial Complaint

      Date:23/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Number ****** 
      - I bid on items from this business via an auction and paid in full right away. They were very late with shipping and didn't give me any information until I had contacted them several times

      - When I finally received my items. There was a modified receipt that indicated a refund (dated August 16th) on several items that were not included in the package ( completely unprofessional since I was the winning bid on them). I NEVER received the refund

      - In my package, two of the items for which I was charged in the modified receipt were also missing (**** **** ******* and *** **** **** ********).
      - I have contacted them several times about the refund and have not gotten a response

      Business Response

      Date: 26/08/2022

      All of ******** ******** emails have been answered to date. We encourage ******** to review the email he was sent today regarding his refund for $86.67. Accounting was notified to send this to him. Thank you.

    • Initial Complaint

      Date:18/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bid on items at Auction Network on July 26th, received an invoice in the amount of $106.67 which I paid by e-transfer the same day, to date I have not received a think from them. This was a free shipping auction. On Aug 2nd I send and email asking when the items would be shipped, no reply, On Aug 6th I sent an email letting them know I had not received anything yet and could they please provide me with the tracking number.no reply. I emailed agin later that day they responded they would go and check the warehouse right away.
      I emailed the next morning asking if they had any luck . They finally sent me an on the 10th say it was shipped out on the 9th. I then sent them an email asking for a tracking number they never provided one. Today Aug 15th they sent eainvoice showing that they had refunded me $90 of the $106.67 on the 9th via e-transfer but have not received a thing, also received an email after that on say the was left on the shipping dock in error and would be sent today. At this point I am extremely frustrated as I feel they have been making up excuses and none of it is true. I am hoping someone can help me, as I am seeking a full refund of $106.67 not $90.00 as they stated.

      Business Response

      Date: 26/08/2022

      ****** was refunded in full. We are hopeful she will be updating her case to reflect the fact. Alternatively, we are happy to attach her confirmation email and/or the confirmation that her refund was deposited.

      Customer Answer

      Date: 26/08/2022

      I did finally receive a refund after I filed the complaint, it took about 20 emails to get anywhere with them, poor business practice. I would like to close the case.

      Thank you for following up on for me.

    Auction Network is NOT a BBB Accredited Business.

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