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Business Profile

Computer Repair

Laptop Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked the Laptop Doctor to update my computers software. He did not do that. He updated the hardware and changed my driver. Maybe it was a misunderstanding I'm not certain. If my computer was running properly I wouldn't complain. However, after the Laptop Doctor fixed my computer the delete button does not work and the quotation mark button doesn't work. ******* **** ******** ***** ** ** **** **** ****** ** ******** *** ******** ** * ******* Also, my computer screen is loose and every time I use the computer it tends to lay backwards so that I have to lift the screen every time. As mentioned Im a writer and soon to be student and basically my computer is ruined because without a delete button working it will be very difficult to take notes in class. Also, I asked him to add my brother printer software which he deleted when he supposedly updated my computer and he did not do that. Ive been using this computer for ages for university and writing the three books which I have published online. So, I am not asking for a refund of my computer which I bought at ****** ***** Nevertheless, I am asking for the amount of $ 280 to be returned to me which is what I paid the laptop doctor. And, also another 150 dollars to be able to fix my keyboard that he ruined ** *******. * ***** *** ****** ****** ** ********* ******* ****** **** ********* ******** ** ********* *** * ***** ******* ** ********* ** ******** ** ******** *** ****** ****** *** *** ********** ****** ****** ********* ****** ** *** **** ** ** ********* *** **** ** *** *** ** ***** ******* * *** ** ********* ** **** * ***** **** ** ** **** ** *** ****** ****** ** *** ** ******** ****** * **** **** *** ** ****** *** ****** * **** *** *** ***** *** ** **** * *** *** ** ******** ********* ***** * **** ***** ********** ***** * ******** ** ** ***** *** * **** ******* **** *********** *********** **** ** *** **** ****** *** ****** *** *** ******** ****

    Business Response

    Date: 15/08/2022

    Regarding Mrs Abear complaint. I do guarantee my work. I did not receive a call or complaint about the issue.

    Customer should have contacted us within few days if some keys are not working, after few days, I would presume that the customer must have spilled liquid again. In general, keys stop working when liquid is spilled not because wrong install.

    We can not issue refund as the customer did not take up the issue with us.

    Customer Answer

    Date: 16/08/2022

     

    Better Business Bureau, 

    I did not spill anything on the computer. However suddenly the keys are working again. *** **** ** ** ******** ** ***** ********** ********* * **** **** ******** ** ***** 

     





    Sincerely,



    Abear Mikha

Laptop Doctor is NOT a BBB Accredited Business.

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