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Business Profile

Fence Sales

Gary's Fencing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:22/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Garys fencing to install a fence on my property. Talked on the phone, told him exactly what I needed done, agreed on the price. I told him to call me before he starts the job so I can show him the location of the sprinklers in the area where the fence would go. **** came home one day and much to my surprise I saw that he came and dug the hole for the post and had already left and never called ahead. I noticed how close he dug to the sprinklers but hoped that nothing got damaged as it would have been very difficult not to see the sprinklers. He came back and finished the job when I wasnt home and just called me for the payment. I paid, turned on the sprinklers and few months went by just to get a letter and a very large water bill from the township. Unknown to me that even when the sprinklers were shut off, water was still running totalling over $856 extra because of the damaged sprinkler line. I called **** and tried to explain to him and not only he didnt want to hear me, he started yelling at me and hung up on me. I sent him pictures to show him how close the sprinklers are to the post, tried texting him hoping he would at least see and acknowledge the mistake his company did but he has totally ignored me. Not only I am out for the extra $856 water bill but the damaged sprinklers have to be fixed and not sure what that will cost. I think that **** is responsible for the damage he caused, he should pay for the extra water bill of $856 and the repair to the sprinkler he damaged. The way he handled this problem was not only irresponsible but very unprofessional.

Gary's Fencing is NOT a BBB Accredited Business.

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