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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online March 16/22 and I did not receive the whole order, I was told that the **** **** 16 cover was backordered, I got several updates when I called on when I would receive the cover but now they no longer answer the phone when I call.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 3, 2022 I ordered a ****** tea kettle from the Cook Store. On that same day they charged my **** and to this day have never delivered my kettle. They answered my first 2 emails, promising that the kettle would be delivered but after that no further emails that I sent were answered and they do not answer their phones. This is quite the scam and they should be charged.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent at least three emails and made three phone calls with no response or no one actually picking the phone up. The charge has gone though on my credit card which I have now requested charge back for $229.89 but not sure they will be able to do it. I ordered a fry pan, a milk frother, and a couple other items and have not have any update or delivery, They say they will respond to emails but don’t and I have stayed on hold up to 30 minutes with no one answering. I have ordered in the past and gotten my items so I think there is some issue here, perhaps they are having financial issues?

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: November 26, 2022
      Online purchase of goods worth $116.53
      Items not delivered.
      No update on pending delivery.
      Contacted Cookstore via emails and attempted phone calls. They do not pick up.
      Sent over 10 emails and attempted over 20 phone calls
      Email contact information from company constantly changes.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I Ordered in august they said around 2-3weeks for the delivery.
      Keep waiting until November 24 tht was the last email fm cookstore and said finally resolved the inventory issue and will ship out by the following week.
      Since Dec 9 seems no one email me and can’t contact them anymore.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thank you for reviewing this complaint. I ordered items from Cook Store on November 25th, 2022. The order number is ******. The total was $325.03. I paid for the items in full using my credit card. The order has remained unfulfilled to this date. I have called the company over 10 times throughout the month of December. As of January 5th, 2022 their advertised "expert help line" (1-888-975-1595) rings twice and then disconnects. Prior to this, there was an automated message that instructed the buyer to send an email to [email protected] and the email will be responded to within 1-2 business days. As of January 5th, 2022 I have sent 6 emails since December 23rd, 2022. When I have remained on hold on their expert helpline, there has never been an individual on the other end pick up. After 15 minutes or more, the call was automatically disconnected.

      I believe I have done my due diligence in trying to establish communication with this business. I now have a significant charge on my credit card since November 25th and no status on my order and no ability to follow up with the company. On review of web entries surrounding this business, I see that I am one of many individuals experiencing the same problem. I am concerned that others will fall victim to this company and potentially lose money as a result of their poor (or non-existent) service. Specifically, I am now looking to have this order cancelled and a full refund on my credit card. I have filed a charge dispute with American Express as well in an attempt to recover my funds. I have uploaded the pertinent documents that show the charge on my credit card, confirmation of the order remaining unfulfilled since November 25th, 2022 and the numerous emails I have sent Cook Store since December 23rd, 2022. Please do not hesitate to contact me if you have further questions at 807-633-5328 or [email protected].

      Thank you,

      Aaron Ruberto

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a cooking pan on Sept 17th , 2022. Shipping was delayed but was promised in early December I would receive well ahead of the holidays…never came . The item was $ 314.00 . They did deduct 20.00 off of my order for the delay and that has been the last communication with this place. I have sent numerous emails with no response and you cannot get thru their phone lines , have tried this as well . I cannot even ask to cancel my order and to refund me , I want to know if this store is still in business and how do I go about resolving this issue . This was an expensive item and I feel that I am being ripped off for my money . What do I do?

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed online on November 17, 2022. Order number ******. Credit card charged on the same day.
      Product ordered has not yet been received. There has been no update regarding order status.
      Unable to reach merchant by phone. Phone calls to published number were answered by recorded message to send enquiry by email. There was no way to reach a person by phone.
      2 emails sent to enquire about update. One reply received on December 1 that order will be delivered in 3 weeks. No update since, and no order received.
      Emailed merchant 3 times to cancel order. No response from merchant at all.
      I have reached out to credit card bank to try to get a refund.
      I am submitting this complaint as I have read many similar complaints about this business online.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Cast Iron Skillet November 25, 2022. The order was paid for and confirmed. The order has not been delivered. I have been unable to contact the company to resolve this issue.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 5 items in May 2022 and they shipped 4 out of 5 items. I followed up many times with them providing a response of the last item is delayed and it will go out as soon as they receive the item.

      A few months ago they have stopped responding altogether to any and all correspondence. I have left reviews on their website to try and see if they would reach out, and it seems they are actively removing any and all negative reviews.

      I want my order to be fulfilled. * **** **** ***** ** ***** *** ** **** ***** ** *** ******** * ** ***** ******** * ******** ****** *** ** ******* ** **** *********** *** **** * ********* ***** ******* ********* ***** *** ** *** ***** ***** ********* *** ***** *** ********* * ****** ** *** * ****** **** ** ** *** *****

    Cook Store Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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