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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 6, 2022 I ordered a Cuisinart Convection Countertop Oven order # ****** for $405.93.

      This week I ATTEMPTED to follow up my order. I called the correct number. After pressing 1 to update status of your order message says to send an email to [email protected]. You should hear back in 24 hours! 5 emails sent. No response. Then I called back and listened again. I pressed 2 to “ make a new purchase”. I sat on hold for 39 minutes, then got disconnected with an error message! So I called back again! Another 30 plus minutes! Terrible customer service!

      Why no update? Why no email back?

      I have ordered from here before! But this is unacceptable! This is a Christmas gift. Now 2 weeks to Christmas I have to find something else to be shipped to PEI.

      I want my money refunded to my credit card!

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ******** - 8 Cup Connoisseur One-Touch Coffee Maker - ******** × 1 on November 13th. It was not listed as out of stock. Order number ****** was immediately confirmed and $259.34 processed on my credit card. As the site days delivery within 7-14 days (with an asterisk though I can’t find what the asterisk is for) and I hadn’t received an update, I called for information. All you get is a voice recording indicating you should email for quicker service. As no one answered, it was really the only option. The phone message says expect an answer within one business day. Or 24 hours. I don’t recall but it was a quick turn-around. I emailed November 30th, December 5th, December 7th, and again today. I’ve decided on an official complaint only as I checked for the coffeemaker online with cookstore.ca and it now says sold out. I ordered well before Black Friday to beat this exact scenario. In fact, I checked during Black Friday to see what kind of a deal I missed but the coffee maker was the same price. At that point I thought the store was just busy but it’s clear now my order was filled even though it couldn’t be filled. This is a terrible way to conduct business. How are stores allowed to sell what they don’t have then ignore customer enquiries? I will not recommend this store to anyone. I wish to cancel my order and have my money returned.

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Note that **** ****** my wife, placed the original order, I dealt with the subsequent correspondence.
      Order placed with Cookstore 09/22/2022 (see photo of invoice/receipt)
      Delayed delivery, correspondence emails (photos attached). Alternative arrangements made for delivery to neighbour as **** and I were in Portugal from Late September to Late November.
      Correspondence re: no delivery of goods, re-ordering by Cookstore, etc., (see photos of email correspondence)
      Copies of emails are self explanatory, currently there is no communication by email or by phone. We are leaving again for warm weather and would like this resolved either by receiving the items, or by refund to our visa.

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Cookstore.ca on Nov 15 2022, received a confirmation same day and my credit card was charged $73.39. I have sent several emails asking for the status of my order and when I may receive, as well as calling company and you cannot speak live to a person they suggest sending an email and that they will respond within 24 hours. I have sent an email on Nov 17, Dec 9, Dec 12 and again today with no response. I have not received an update on shipping as well. Crickets(silence) is all Im getting. I ordered these for Christmas presents and time is running out.
      I would like to CANCEL my order and have a full refund returned to my credit card.
      My order # is ****** *** ******
      Thank you for all your help in this matter

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of 2 items from Cookstore located in Windsor, Ontario (order number 196753) at the cost of $169,98. I paid the order through Paypal who charged it to my credit card. I haven’t received a notice of shipping from Cookstore and decided to cancel my order as this is a Christmas gift. I tried phoning Customer service but there is no one to answer your call and you need to send an email to [email protected]. The message says that the customer receives a reply within 24-48 business hours. I sent 3 emails since December 1st and haven’t received any reply. Can you please help me. Thank you!

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday November 24, 2022 7:34am I placed an online order AT cookstore.ca for a **** Coffee Maker Model # GRX-W Drip Free-*********** x 1.
      ORDER NUMBER ****** IN STOCK.
      Cookstore charged my Visa $204.52 and I have not heard from them since. I have tried to call Cookstore numerous times, and only get a recording. I have sent 5 emails requesting order status and have received no response.

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's clear that these people are fraudulent. No one answers their phone yet they we're quick to charge my credit card for $994. 39
      For a ********** stand mixer. I have yet to receive this product and judging from all the poor reviews and complaints, it's clear that I will not be getting my stand mixer. I want a full refund immediately please

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to other experiences, after ordering and paying for the items, I have not been advised as to the delivery status of the products. ORDER ****** For $118.61
      I have reached out several times by email, to no response. Multiple attempts at phone contact have been pointless (no response or cycling voicemail response).
      It’s particularly frustrating as my purchases are gifts for Christmas and I had ordered the items with, I thought, enough time.

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed 2 orders on their website, for a total of $267.08. I have paid for the orders but they have not been fulfilled. The first order was placed August 18, 2022, the second order was placed November 2, 2022.
      I have sent numerous emails and am being completely ignored.

    • Initial Complaint

      Date:13/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** was placed on August 18, 2022. The amount of C$216.92 was charged to my account right away. As of today December 9, 2022 I did not receive my order and nobody ever answers the phone.
      I was advised twice of ,so called back order ofd 2 -4 feels, or 1 - 2 weeks, then supplier will not deliver, (an e-mail of Nov.24th, 2022) and since then absolute silence. No-one answers the phone and no-one answered any of my e-mails. I would like to get my refund immediately.
      Are there any questions do not hesitate to contact me .
      Regards ******** ********

    Cook Store Inc. is NOT a BBB Accredited Business.

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