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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and payed for a *********** coffee maker August 13th 2022. It was never delivered, so November 28th 2022 I requested a refund but no response from Cook Store and no refund to date (January 15th 2023). The Cook Store's voicemail is full and no replies to my emails.

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed an order (#******) for various kitchen utensils on September 30, 2022 payment for $181.57 was paid in full . When I haven’t received any update regarding the order, I reached out to the store at the end of October and received a response on November 3, 2022 informing me that not all the items are in stock. I reached out again on December 27, 2022 to cancel my order without a reply. I attempted to contact them multiple times by phone, which now seems disconnected. I sent another email on January 6, 2023 and still have not yet heard from them. I have proceeded to dispute the charge with my credit card company.

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for an espresso machine in Oct 2022. It has never arrived it is now January. No response from customer service. Can't ge through to anyone by phone. **** ** * *** *** ********

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a toaster on line from Cook-store on November 15th 2022 (order #******), and paid them $497.93 on my **** card. Since then i have tried calling them numerous times, and discovered that calling them always ends with a message t only contact their customer service via email. I did contact them via email on Nov 28th and received a reply on Nov 29th telling me that my order should be arriving in 1 to 3 weeks (by Dec 21st 2022). Since then i have sent many emails to Cook Store with no reply. Therefore i have concluded that it is now impossible to contact this company regarding my order, and they have taken my payment with no intention of shipping the item i ordered to me. I think this business is acting like a scam.my most recent email to them (again not replied to) was in late December when i asked my money to be returned

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      0n Nov. 26 2022 I placed an order with Cookstore.ca for 3 items, and noticed that I had made a few typos which I could not correct on the order page so I cancelled the order and was credited for 127.02 on Nov. 30 on my Mastercard.
      Then on Nov.28 2022 I placed an order for the same items. The company confirmed the order by email, charged my Mastercard and stated that they would contact me when the order was shipped. However the order has not been deliveted. Since then I have made six attempts to reach them by email and the 1-888 no, which does not respond.
      So, order not fulfilled, no communications from the company.

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 4-Dec-2022 for a suite of cookwares. Order number ******, amount $104.91. Full price was posted to my Mastercard 5-Dec-2022.

      Order shows no sign of having progressed since being placed, nor has there been any indication why the order would not have been assembled or sent by this point.

      An email was sent to [email protected] pm 17-Dec-2022, and another to [email protected] on 3-Jan-2022. On 3-Jan-2022 I also phoned their hotline, which indicated that I was to send an email, and that they would generally answer in 24 hours. No response was received to either email.

      So, basically, the problem is that they have charged me for items that I ordered, but appear to have no intention of completing the order, and they are refusing to respond when I attempt to contact them.

      I would accept either the delivery of my order or a refund.

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      I placed an order for several items with the cook store on Nov 3, 2022 totalling $197.70 (charged to my credit card at that time). See attached order confirmation email.

      I have followed up several times to inquire about the status of this order and received no reply. I have tried emailing the company as well as calling their phone line repeatedly (which says their mailbox is full).

      While I would be fine if this order were filled, I would expect some compensation/discount.

      If it can't be filled, I at the very least want my money back for these items that I never received!

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order ONLINE at cookstore.ca for $271.18 (Order #******) on Nov 25, 2022.
      My order STATUS still shows UNFULFILLED however they IMMEDIATELY took payment upon order.

      I have followed up numerous times:
      1. through email at: [email protected] and [email protected]. NO RESPONSE.
      2. another email, requesting a REFUND. NO RESPONSE.
      3. by calling customer service at 1-888-975-1595. NO RESPONSE. Line rings and then drops.

      Appreciate your assistance in this matter.

      Ideally, I would like to receive my order, however at this point, I will be glad to get my money back as I no longer have confidence in this store.

    • Initial Complaint

      Date:16/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a set of knives through cookstore.ca in early December - they were supposed to arrive within 12-14 days. The item never arrived and the company has ignored 5 emails; if you call the customer service line, it just says the mailbox is full and disconnects. They have refused to cancel or refund my order and the item now says it isn't even in stock.

    • Initial Complaint

      Date:13/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased (online) cooking pots and have not received them. Cannot contact the business by phone (mailbox is full) and no response by email. They stole my money.

    Cook Store Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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