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Business Profile

Motor Home Rentals

Clippership Motorhome Rentals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund of $1,500 from Clippership because they rented us an ** that had many non-functioning components. I believe this to be fair for both Clippership and for me. The following are the issues that we experienced that are unacceptable in any **:The heater would not maintain heat in the ** overnight. This is because the ** batteries didnt hold a charge for more than a few hours. The lights start dimming and the water pump slows. When theres no electricity to run the blower, the heat shuts off. ****** is a cold place. We were freezing each night which made for a miserable experience in the **. Two deep-cycle batteries should supply power for days, not hours. These batteries appeared to be many, many years old. The hot water heater did not work most of the time. I emailed Clippership on 7/6 but did not receive the courtesy of a reply.Entering Denali, we lost partial power in the engine and the check engine light came on. We drove back to ********* at 40mph, which took an extra 2+ hours and was extremely frustrating and dangerous, especially in the 65mph zones. It took us 8 hours! I used the fix finder at ********* to discover that the ignition coil needs to be replaced. NO ONE should be rented a vehicle with ******* miles on it. Its flat out dangerous. The awning did not work. This is EXTREMELY disappointing as we were unable to enjoy camping in ******* unpredictable weather.It is the above issues that we are disputing. Through the rental, there is a requirement that the vehicle function as intended. We paid for a functioning vehicle. This was not delivered. And, when I reached out to Clippership via email multiple times, I did not receive a reply during our trip. The reply I received after our trip did not acknowledge the issues we had with the **. This is what needs to be rectified by Clippership.

Clippership Motorhome Rentals is NOT a BBB Accredited Business.

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