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Business Profile

Property Management

PacRim Properties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pac Rim properties dba *************** initiated a collections against me in 2021. I received my first letter in January of 2022 from Rent Solutions in the amount of $535 but they would take less if I settled the account. I was confused by this because after I moved out in October of 2018 I paid the balance in Dec. 2018 directly to Pac Rim Properties and figured it was an error. I didn't call Rent Solutions instead I reached out to the manager of *************** to see if the debt was valid. I believe that was in March. She told me the debt was valid and I asked her why they waited for 4 years to attempt to collect a debt and also that I didn't owe that much money when I moved out. So after a few months of *************** with her I asked my bank to get me a copy of the cashed cashier check which they did provide me. I gave Pac Rim Properties a copy of the cashed check but they insisted I reach out to the debt collection agency. From there I shared the same story with them and they asked me to send them a copy of the cashed check along with documentation. That was in July of 2022. I mailed them everything I could find about the debt. I spoke with a ****************. She said she would put the collection in dispute status. I never heard back from either company and it is still on my credit report. I have disputed it with both Equifax and Transunion.

    Business Response

    Date: 11/07/2022

    Dear **********************,

     

    Please contact Rent Recovery solutions to proceed process.  Since this has been transferred to their care, we are unable to provide direct assistance.  They can be reached at **************.

     

    Thank you,

     

    PacRim Properties LLC

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/14/22 contacted PacRim about a plumbing issue. ******* was sent a week later and said he was not qualified for the job. He called PacRim and told them what needed to happen. I have called 16 times since then (today is 10/17/22) as the problem has gotten worse and worse to where it is unlivable. I have called 16 times and only received one call back. They have illegally refused to remedy a problem that is specifically addressed in the Landlord Tenant Act for the ***************. I am now forced to pay out of pocket for repairs that I cannot afford, then will have to fight them on reimbursing me.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    moved out 8/15/2022 turned keys in on the 11th. they charged me rent for september it took multiple calls for them to finally start filling the paperwork out september 6th still showing balance for rent even though i dont live there cant get anyone to answer a phone want my deposit back

    Business Response

    Date: 09/22/2022

    ******************,

    In the *************** the landlord is allowed up to thirty (30) days to provide a tenant a move out accounting statement.  Based on the information you have provided, that statement was not due at the time of making this complaint and our records show this was completed.  Please communicate with your property manager at ************ if you have any further concerns or questions on timing.

    Thank you,

    PacRim Properties LLC

PacRim Properties, LLC is NOT a BBB Accredited Business.

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