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Business Profile

RV Rentals

Alaska Motor Home, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Rentals.

Complaints

This profile includes complaints for Alaska Motor Home, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alaska Motor Home, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 5, 2024 we reserved a motorhome through Alaska Motor Home **** for August 18, 2024 - September 4, 2024. We paid them $4,837.92 on a credit card. This was for the rental of a 30 ft. motorhome. On June 13, 2024 we received an email from them stating that they were going to cease operations on June 14, 2024 and that we should contact our credit card company to dispute the charges from them. We have filed a dispute with our credit card company. We tried calling Alaska Motor Home *** and **** but could not reach them. They took down their website also.Our reservation number is/was 15202445954PM. Sales receipt # *****.

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented an tv from them for Aug of 2024.Paid them the full amount back in July of 2023 and now a month and a half before the trip they sent me an email saying they are closing before our trip so you wont have a tv to use that you paid for. Email said call your credit company you booked with for reimbursement.The tv company wont answer any calls and wont respond in anyway.The rv company wont reimburse for any of the booking amount of close to $1,997.25 1,748.25 we paid for Aug 3-10 of 2024 $249. We paid in late December to add an extra day (Aug 2 2024)I would like all my money back plus 20 percent interest.

    • Initial Complaint

      Date:06/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We, and another couple, reserved two RVs from Alaska Motor Home in November 2023 for 15 days for late July/August. Rental charges were paid in-full upfront. We received an email today (6-13-24) from Alaska Motor Home telling us they had closed their business and that we should dispute any charges with our credit card company. Their website has disappeared and no one answers the phone.Just wanted to add this to this company's history. We have started the dispute process with our credit card and also reported this company to the Alaska Attorney General.

    • Initial Complaint

      Date:06/13/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2024, we made a deposit for the full cost of renting a motorhome from Alaska Motorhome, **** The motorhome was rented for 7 nights beginning on Aug. 9 through Aug. 16. at a cost of $2167.83. On June 13, 2024 we received an email from them stating "Due to circumstances beyond our control, Alaska Motor Home, inc. will cease operations at 5pm on June 14th.Were sorry for any inconvenience this may cause. Please contact your credit card company to dispute any charges from us."

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented an RV for two rentals for consecutive weeks and paid deposits by my credit card on 9/14/23 for $2086.80 and 9/18/23 for *******. Today I was notified that they are ceasing business on June 14th at 5pm. I would like others to know they are out of business and attempt to get a refund through them or my credit card.

    Alaska Motor Home, Inc is NOT a BBB Accredited Business.

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