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Business Profile

Truck Dealers

TrailerCraft, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trailercraft destroyed my trailer hitch by slicing up my 4 pin and s******* on another plastic connection that doesn't work. The lights do not come on, it doesn't work. No quality work was done. I asked for a brake module and connection for my trailer and they only added a connection with no brake module lines at all. This is insane because I thought this was a professional company to fix up my vehicle to pull a small lightweight trailer. Even if they forgot to install the brake module, the connection they placed on my vehicle doesn't work, they destroyed what was previously there and now I have to take my car to a professional trailer shop or mechanic to get it fixed. I'm out $317 for something that I could have done for $15 with a part on Amazon if that's what I was after. They also charged me for labor that was done by somebody working the front counter most the time I was being charged. I know this because I watched him from the waiting area! Attached are pictures of the job they did and you can see the zip tie hanging out and the electrical tape just dangling there. This was from a professional supposedly. I will never use them again and I will tell everybody I know what a horrible job they did, and how rudely I was treated when I enquired about it not being what I wanted and how it doesn't work. The manager refused to come out to talk to me quote "that's not going to happen". The manager, who refused to come out to talk to me, claims that I signed a paper that says I wanted my 4 pin switched to a bigger pin Apparently he also thought I wanted something installed THAT DOESN'T WORK and LOOKS AMATEURISH. I am at a loss as to why my credit card claim was denied. Either they did not read my claim or the manager lied.

TrailerCraft, Inc is NOT a BBB Accredited Business.

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