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Business Profile

Used Car Dealers

United Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    24 Mar 25, we drove a truck at United Auto Sales. There was no error lights/beeping when driving. When I switched to reverse there was a whirring sound initially. The mechanic heard the sound & said he'd trouble shoot issues. 29 Mar, I called the dealership, they said the mechanic checked the truck & could not repeat the sound..there no issues I purchased it & could pick up on Sat so they parked it. 30 Mar, my wife drove it home. After starting the vehicle the brake light was on so she asked them about it. She was told it was always on but nothing was wrong. 7 April, I took the truck to ******* Auto ************* called later the parking brake & tire pressure system needed an overhaul, cv axel was broken, & inner stub shaft was rusted. I asked if it was new or existing since the lights came on right after purchase & was not on during test drive. The repair shop replied this was a long standing ******* there is no way it wouldnt have been known by the dealership, the brake cables were zip tied up so they wouldn't show, it'll cost $2500-$3100. Following that I called United a couple times and on 8 April, I contacted then again and talked to the manager, ******* *****, he said I got your message, what do you want from us? I replied I want you to pay the repair costs since you sold me a truck that was unsafe & hid information telling me there was no issues with it. The manager said we didnt know that the truck had any problems. I asked you all dont do safety inspections on your vehicles before selling?. The manager stated we only inspect the ********************* of our vehicles. I replied in your inspections you do not check the safety components of vehicles whatsoever, & when looking at the ********************* you wouldnt see brake lines zip tied up?. The manager replied no only the engine and transmission. I the asked so are you telling me that you cant help with payment for the repairs?. The manager replied no we will not be paying.

    Business Response

    Date: 05/02/2025

    This complaint has been satisfied with ***** ****** receiving a check for $1,481.82. Attached is a signed document by ***** ****** acknowledging he has received the refund of the agreed amount. 

    Customer Answer

    Date: 05/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was buying a used ****** Rogue and they required a $550 payment to hold until I could pay the deposit. But life happened and I couldnt come up with the deposit. Long story short, they will not give back that deposit

    Business Response

    Date: 07/23/2024

    Regarding a deposit issue, I would like to clarify that this matter does not pertain to a repair issue.

    The deposit in question was not for a vehicle repair but rather to reserve a vehicle. This was clearly communicated verbally and documented via text messages. Additionally, both the payment portal and the receipt clearly stated that the deposit was non-refundable.

    We are committed to addressing any concerns raised by our customers and ensuring transparency in our transactions.


United Auto Sales is NOT a BBB Accredited Business.

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