We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Midnight Sun Animal Hospital + Emergency Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/26 I contacted MSAC for an appoint for my pet. I was told I would have to pre-pay $94 for the vet appt because they have had so many no shows and are not able to fill the spot. I was not happy to have to pre-pay but did it anyway. I was not informed of any other rules, conditions or stipulations regarding the new policy. On 6/27 I made the decision to cancel the appointment which was the next day, I called the clinic in the A.M. to cancel and request another refill for my pet's meds and I was told by the receptionist that I could use the 94 prepay to purchase the meds. Which I agreed to. I had to ask when the meds would be ready and she very curtly told me they would call me and hung up. I waited all day 6/27, 6/28 , Sunday was 6/29 so I won't count that day, all day 7/1, no call. On 7/2 I stopped into the clinic to pick up the meds, hoping they would be ready. The last dose had been given to my dog that morning. I stood at the counter for several minutes before I was even recognized. I was finally able to make my request for the meds for my pet. The receptionist can back from the closet where meds were kept and told me to wait just a moment, she left with the meds. I waited several minutes. She return to tell me that I would have to pay for the meds. That the receptionist who made the notes regarding my credit was not clear and she was off for the day. Rather than take the issue up with the receptionist in the lobby, I choose to go to my car and phone the clinic to speak to the office manager regarding this issue. I explained who I was and she then became combative on the phone and started speaking over me and would not let me talk which upset me further due to previous issues with the clinic and staff. My issue is 1) I was told I would have a credit 2) I have not received a refund 3) A written policy was not provided nor did they tell me that I was not eligible for a refund at any point, I was told I had credit. I want the $94 refunded.

Midnight Sun Animal Hospital + Emergency Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.