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Business Profile

Hospital

South Peninsula Hospital, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late at night June 10th or early in the morning June 11th I went to the ** located in *****, ** where I was admitted for a cluster headache. At the time of check in, my wife verbally informed the receptionist that I am covered through the VA for full medical, but we also have civilian insurance. She was informed to NOT provide the civilian insurance, as the VA won't allow them to bill both. So in order to insure the billing only went to the VA, that should be all that is listed. And so it was. A few weeks go by, and we get a billing in the mail stating our insurance has paid their portion, but we now owe $1700. The hospital took it upon themselves to find and bill our civilian insurance information that was not provided to them. I then called the billing department and informed them this was incorrect, and I was told that since it has been more than 30 days, they couldn't bill the VA any longer. That a manager would review and respond. I have received no further communication, yet continue to receive bills for $1700. This bill should be fully covered by the VA and the ***** hospital needs to correct their billing mistakes.

    Business Response

    Date: 10/12/2023

    We have responded to the patient to resolve this issue.

    Customer Answer

    Date: 10/20/2023

    Good afternoon, the business has reached out to me to create a resolution.

    We have been going back and forth, but no resolution yet. Will update once the conversations are complete. 

South Peninsula Hospital, Inc. is NOT a BBB Accredited Business.

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