We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

SPITwSPOTS INC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of state to ****** and started service in May. I work from home and need reliable internet to do my job. I have paid 132$ every month for service, I only receive about ***** mpbs, its not strong enough signal to even work from home. I loose internet every day I have paid this company over $500 for a service that I am not getting. I have been calling for the last three months trying to get help or cancel my service, all they will do is keep sending technicians out to try and fix it and nothing ever happens. The internet is not working at the location I am at, there is not enough signal to do my job. They will not cancel my service, the equipment is still on my house and damaging my roof and they continue to bill me every month. This is fraud, and this company needs to be investigated. You need to cancel my service, adjust my billing balance to $0 and come and get your equipment. This is abuse and fraud.

    Business Response

    Date: 10/23/2024

    Dear ******** *********,


    Thank you for reaching out through the Better Business Bureau. I want to extend our sincerest apologies for the frustrations youve experienced and appreciate your patience as we work to address your concerns.


    After reviewing your account, I see that we performed a service visit a few months after your installation to improve your internet connection, during which we installed a taller mast to enhance the signal. At the time, our technician confirmed the service was operating to your satisfaction. However, we understand that challenges persisted, particularly with the use of a VPN for your work, which may have affected the connection in ways that are outside of our control.


    Please be assured that we have canceled your account, cleared the outstanding balance, and completed the removal of our equipment on September 10th. We deeply regret that our service did not meet your expectations, and we have done everything possible to resolve the situation.


    Should you have any further questions or concerns, please feel free to reach out to us directly.


    Sincerely,
    ******** ********
    Chief Operating Officer
    SPITwSPOTS

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant problems with service / internet access. I've been told by personnel on the support line that the company oversold access to towers and can't manage the volume of customers. They never have a solution on the tech line (we are working on it, nothing to do right now). Ongoing on an almost daily basis. Tech line routinely says "0 in line" but wait times to talk to someone still in excess of 30 minutes. No solution for long or short run ever proposed. Charging excessive 112/month for this crappy service.

    Business Response

    Date: 12/13/2023

    Hi *****, 

    Thank you for taking my call today to discuss your reported issues with your service. I wanted to thank you again for reaching out to us on December 7th regarding the problems you were experiencing at that time. As I stated this was very helpful to us in identifying the problem which was upstream from your location, and implementing a fix. As I mentioned this was not just impactful to you, but to other clients. We were able to resolve this issue fully by December 9th.

    With regards to your historical sub par experience, I will be having my support team investigate further to see if there is anything that *** be impacting your service on a more sporadic basis, in the mean time please don't hesitate to email us at ********************** if you experience any disconnects or degraded service to better assist us in tracking this and fixing it. 


    Respectfully, 

    *********************************

  • Initial Complaint

    Date:01/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has failed ** multiple times. They keep charging us when they have not provided internet for over 3 months after multiple conversations with customer service and management. they keep putting off the service date to come check us out and help out. all the while billing us thinking they're going to rack the bill up. lawyers will be utilized if this action doesn't cease and they correct the bill. We will not be paying them and we will be ripping down the equipment and returning it to them. We have given them multiple chances and they are going to lose two customers not just one

    Business Response

    Date: 03/14/2023

    Hi *****, 

    Per our internal ticket ID ***** it appears that our staff were able to respond to and address your concerns in an acceptable manner, as well as get you onto the appropriate service for your needs. 

    It is my understanding that there are no further issues related to your account at this time, and as such the BBB complaint can be marked as resolved. If this is not the case, please contact us via email at ******************************** at your earliest convenience so that we may continue to work with you on a resolution. 

SPITwSPOTS INC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.