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Business Profile

Real Estate

Juneau Limousine Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Juneau Limousine Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Juneau Limousine Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Juneau Limo to take my family around to attractions while we were on a cruise, with a stop at the port in Juneau. My communication was with ***, via email. We used the limo service on Tuesday, July 25 from 10:00 - 1:00. *** was our driver. Via email, I received a price quote and a credit card authorization form, I completed the credit card authorization form and returned via email. I received a confirmation of the time and pickup location. My credit card was charged $945, not the $677 I signed off on via the credit card authorization form. When I contacted the business to ask why, I was told it was because it was a city tour. In none of my communication did I request the city tour (I set the itinerary) nor was I told I would be charged the higher price. I responded and asked for a refund of the difference since this was not clear and I did not receive a response.

      Business Response

      Date: 09/12/2023

      Hello BBB,

       

      I have contacted the client and we have issued a credit for the difference for the tour rate to the holders card.I have explained to her that we have hourly rates for local stops but we charge the tour rate for the tour destinations for the tourist stops like the ********** Glacier ,Salmon Hatchery's and any other area that has entrance fees for visiting. I notified our office staff not to share our hourly local rates for tourist as this is confusing at times. The customer and I have reached an agreement. A credit was issued to her credit card for the difference between our hourly rate and tour rate. She did agree to cover our actual entrance fees we incurred for the tour stops she went to in addition to our hourly rate as we incur entrance fee charges when we drive folks to these destinations. 

      Thank you for your time and checking in on this matter.

      Best wishes.

      *********************

      owner of Juneau Limousine services, llc

      Customer Answer

      Date: 09/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did receive a refund to my credit card.

      Sincerely,

      *******************************

    Juneau Limousine Services, LLC is NOT a BBB Accredited Business.

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