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Business Profile

Child Care Centers

The Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This daycare is closed from Dec ***** as disclosed in their parent handbook. When I realized that they would closed a whole week, I inquired if the dates from ***** would be deducted from tuition. The organization responded with no it will not be deducted from the tuition because even though they will be closed, they still have expenses that they need to pay. I called the academy after I received this response since this was via text message on the app. Ms ******** the director at the academy said thats what her boss told her to say. I said I know your boss is in the lower 48s and I have emailed her before about another situation and she has never responded to me. I told Ms ******* that I would really appreciate if she would call me and talk to me like a human being. She said she would call her and let her know to call me. I still have not received a call from her boss. The tuition is about ****, we received child care aware, and with that, we end up only paying $850 a month. I dont believe I should have to pay for tuition during the ***** since those are not approved holidays off.

    Business Response

    Date: 01/10/2024

    I did discount those days for her. Attached is the emails I sent her. 

    Customer Answer

    Date: 01/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

The Academy is NOT a BBB Accredited Business.

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